My account was hacked

Use the official account recovery path immediately.

1. Run a full malware scan on the PC before changing anything.
   • Open Windows Security.
   • Go to Virus and threat protection.
   • Select Scan options > Full scan > Scan now.
2. Start the hacked account recovery flow.
   • Use the Microsoft hacked account recovery guidance and the sign-in helper tool.
   • If the account no longer recognizes the original email address, use the Sign-in Helper first.
3. If directed to the recovery form, complete it with as much accurate information as possible.
   • Use a working email account that can receive updates about the recovery request.
   • Include details such as previous passwords, previous email address, Minecraft-related account details, and other account information that only the owner would know.
4. If all security info was removed and replaced, the account may be in a restricted state for 30 days.
   • The message “Your security info change is still pending” means the old security info was removed and replaced with new info.
   • In that case, changes take 30 days to take effect.
5. After access is restored, immediately:
   • Change the password.
   • Review connected accounts, forwarding, and automatic replies for unauthorized changes.

Important:

• Support agents are not allowed to send password reset links or directly change account details.
• If two-step verification was turned on and there is no access to any alternate verification method, support cannot help recover the account.

• How to recover a hacked or compromised Microsoft account
• Help with the Microsoft account recovery form
• What does “Security info change is still pending” mean?
• Microsoft account security info & verification codes
• How to add an email address to your Microsoft account