Edge Sync broken - is https://edge.microsoft.com down

Question

Edge Sync broken - is https://edge.microsoft.com down

Andrew Macaulay 211

Edge sync when using a Microsoft Account is broken (including latest update 157.0.4341.46): when you close Edge and then go back in, the Profile Sync state gets stuck in "setting up sync" and never completes this stage and never sync's the data.

If you logoff from the account and then reconnect to the account, the sync gets setup correctly, but again fails the next time you close Edge.

This is an issue that has been happening across multiple machines running Windows 11 and multiple Microsoft accounts for probably around a month now. Not tested with Google or Apple accounts. Note that this issue is not occurring on Edge on Android (current version 157.0.4341.42).

I have done the following steps to try to address this issue (when correctly connected and sync'ing). Most of these I'd done previously, but following AI response, also checked a few other things:

Re-sync data, did not help
Reset sync data from Microsoft servers (have disconnected profile everywhere else), did not help
Checked edge://sync-internals/ and sync is enabled, nothing obvious as error
Checked edge://signin-internals/ and no apparent issues there either
Checked edge://policy/ to confirm no policies stopping sync

Then checked the following endpoints, as suggested by the AI response:

[https://edge.microsoft.com] which shows error

   <h2>Our services aren't available right now</h2><p>We're working to restore all services as soon as possible. Please check back soon.</p>0mC/0agAAAACaaBKpf8m9TLHwwMctrDZRTE9OMjgxMTgxNzA5MDYwAEVkZ2U=

AI also suggested testing the endpoints for https://.cloudmessaging.edge.microsoft.com and wss://.cloudmessaging.edge.microsoft.com but could not work out what exactly to test for these.

Reported through Edge feedback (multiple times) and also on Feedback Hub https://aka.ms/AA145lq8

Andrew Macaulay 211

Now captured (and redacted) results when in this "setting up sync" state:

Forst from edge://signin-internals

Transport State	Initializing
User Actionable Error	None
Disable Reasons	None
Sync Feature Enabled	true
Setup In Progress	false
Auth Error	OK since browser startup
Sync Account Type	MSA
Sovereignty	n/a
 
Version Info
Client Version	Microsoft Edge Windows 157.0.4341.46 (------------------------------------)
Server URL	https://edge.microsoft.com/sync/v1/feeds/me/syncEntities
 
Environment Info
Server URL	https://edge.microsoft.com/sync/v1/feeds/me/syncEntities
Server Environment	no_env-v1
Migration Stage	
Fetch Result	Uninitialized
 
Identity
Sync Client ID	============================
Username	******@aaaa.aaa.aaa
Sync Consent	true
 
MainSyncToken
Requested Token	2026-11-11 13:05:08 +00
Received Token Response	2026-11-11 13:05:08 +00
Last Token Request Result	OK
Has Token	true
Next Token Request	not scheduled
Last Token Error	None
Mapped Auth Error	None
Edge Auth Issue	NONE
 
KeyDataToken
Requested Token	2026-11-11 13:05:06 +00
Received Token Response	2026-11-11 13:05:06 +00
Last Token Request Result	OK
Has Token	true
Next Token Request	not scheduled
Last Token Error	None
Mapped Auth Error	None
Edge Auth Issue	NONE
 
MSA Account Key Status
Download Key Result	Fail
Net Error Code	n/a
HTTP Response Code	n/a
Process Key Result	n/a
Set Key Result	Fail
Key Count	n/a
 
AAD Account Key Status
Pack/Unpack Key Result	Uninitialized
MIP Result	Uninitialized
Key Status	Uninitialized
New Key State	Uninitialized
Key Commit Response	Uninitialized
Set Key Result	Uninitialized
Key Count	Uninitialized
 
Policy Settings
Enabled Policies	
Disabled Policies	ForceSync, ForceSyncTypes, SyncDisabled, SyncTypesListDisabled, SyncNotRecommended
 
Local State
Server Connection	not attempted
Last Synced	2:52 ago
Sync First-Time Setup Complete	true
Sync Cycle Ongoing	false
Local Sync Backend Enabled	false
Local Backend Path	Uninitialized
Seen FRE Sync Consent	false
Confirmed FRE Sync Consent	false
 
Network
Throttled or Backoff	false
Retry Time	Scheduler is not in backoff or throttled
Notifications Enabled	false
 
Encryption
Explicit Passphrase	false
Passphrase Required	false
Cryptographer Ready To Encrypt	true
Cryptographer Has Pending Keys	false
Encrypted Types	Passwords, Autofill Profiles, Autofill, Autofill Wallet Metadata, Wifi Configurations, Cookies, Encrypted Tab Context Container, Autofill Entity Suppression
Has Keystore Key	true
Keystore Migration Time	2026-10-26 07:32:34 Z
Passphrase Type	PassphraseType::kKeystorePassphrase
Explicit passphrase Time	Uninitialized
Trusted Vault Migration Time	Uninitialized
Trusted Vault Version/Epoch	0
Next Key Request Time	2026-11-12 08:20:26 +00
Trusted Vault Auto Upgrade Group	Uninitialized
 
Status from Last Completed Session
Sync Source	Uninitialized
GetKey Step Failed	false
Download Step Result	Uninitialized
Commit Step Result	Uninitialized
 
Running Totals
Notifications Received	0
Updates Downloaded	0
Tombstone Updates	0
Successful Commits	0
 
Transient Counters (this cycle)
Server Conflicts	0
Committed Items	0
 
Transient Counters (last cycle of last completed session)
Updates Downloaded	0
Committed Count	0
 
Sync Components Status
Sync Service	Last initial state: FeatureCanStart;
Sync Engine	Backend Status: Initialized; BlockReason: NotStarted; Syncer: Unset; ;
DataType Manager	State: Stopped;
 
Data Consistency Result
Last compared time	n/a
Next compared time	n/a
Consistent types	n/a
Inconsistent types	n/a
Server not checked types	n/a

and from edge://signin-internals

Basic Information
Account Consistency	None	 
Signin Status	Signed In, Consented for Sync	 
Gaia cookies state	Allowed	 
Profile SSO Option	Allow AAD Cookies	 
Account Id	=================	 
Gaia Id	=================	 
Username	=================
[Edge] Account Type	MSA	 
[Edge] First Name	===========
[Edge] Last Name	===========	 
[Edge] Tenant ID	====================
[Edge] CID	=================
[Edge] PUID	=================	 
[Edge] Account Age Group	Adult	 
[Edge] Account Location	UK	 
[Edge] Environment string	login.microsoftonline.com	 
[Edge] Environment	Global	 
[Edge] Sovereignty	Global	 
Auth Error	None	 
Account Reconcilor blocked	False	 
Account Reconcilor State	Inactive	 
Network calls delayed	False	 
Last Sign-out Source	3	2026-11-11T08:20:23.091Z
Current Time	2026-11-11T13:16:07.332Z	 
 
Last Signin Details
Gaia Authentication Result		 
RefreshToken Received		 
Sign-in Access Point	17	2026-11-11T08:20:25.915Z

Soukarya Samanta 5 Reputation points

2026-11-13T08:08:54.9633333+00:00

I am having the same problem. I have 2 profiles and both are stuck at "Setting up sync" for at least the past 14 hours. The issue persists on both Windows app, Android app (and also Windows Beta app which I installed yesterday hoping it would not face the same issue, but it also does). I tried logging out and back in, updating the app, but nothing seems to work.
Andrew Macaulay 211 Reputation points

2026-11-13T08:56:04.57+00:00

Today profile logon to Microsoft Account completely broken (with today's global outage) so have spoken with Microsoft support and they confirm the logon issue is due to global issue and said they are aware of profile sync issue and working on a fix for that as well. Hopefully we will see this getting resolved soon. UPDATE: able to logon to MSA again but Profile issue is still there!

2 answers

Your answer

Soukarya Samanta 5 Reputation points

2026-11-13T08:08:54.9633333+00:00

I am having the same problem. I have 2 profiles and both are stuck at "Setting up sync" for at least the past 14 hours. The issue persists on both Windows app, Android app (and also Windows Beta app which I installed yesterday hoping it would not face the same issue, but it also does). I tried logging out and back in, updating the app, but nothing seems to work.
Andrew Macaulay 211 Reputation points

2026-11-13T08:56:04.57+00:00

Today profile logon to Microsoft Account completely broken (with today's global outage) so have spoken with Microsoft support and they confirm the logon issue is due to global issue and said they are aware of profile sync issue and working on a fix for that as well. Hopefully we will see this getting resolved soon. UPDATE: able to logon to MSA again but Profile issue is still there!

Answer 1

I'm experiencing the same Microsoft Edge sync issue and have been troubleshooting it extensively for several weeks.

Affected systems:

Multiple Windows 11 PCs and laptops

Ubuntu Linux

Edge Stable 157.0.4341.57

Edge Beta 158.0.4370.16

Two independent personal Microsoft accounts

Troubleshooting already performed:

Recreated Edge profiles multiple times

Reinstalled and updated Edge

Tested Edge Beta 158 (same issue)

Tested different computers and operating systems

Changed DNS servers to Cloudflare and Google

Verified DNS resolution, HTTPS connectivity and TCP port 443

Tested using a separate mobile hotspot

Disabled browser extensions

Checked edge://policy (no active restrictions)

Verified system date, time and time zone

Confirmed that the correct Microsoft accounts are being used

Results from edge://sync-internals:

On the first Microsoft account, sync remains permanently stuck at "Setting up sync".

Transport State: Initializing
Auth Error: OK
MainSyncToken: OK
KeyDataToken: OK
MSA Account Key: Success (HTTP 200)
Sync Engine: ConfigureSyncShareFailed
Syncer: SyncServerError
Last Synced: Never

The sync protocol log repeatedly shows:

Initial GetUpdates (NEW_CLIENT)
GetUpdates Response: HTTP error (503)

Initial GetUpdates (NEW_CLIENT)
GetUpdates Response:
Protocol error (TRANSIENT_ERROR)
Error description: Server Data Operation Error

On the second Microsoft account, one PC reports that synchronization is active, but bookmark changes are not transferred. Its diagnostics show:

Transport State: Active
BlockReason: GlobalBackoff
Syncer: ServerReturnTransientError
Download Step Result: TRANSIENT_ERROR

On another laptop using that same account, sync is stuck at "Setting up sync", with MSA Account Key: Fail and Sync Engine: NotStarted.

Conclusion:

This does not appear to be an isolated browser profile, device, account or local network issue. The repeated HTTP 503 responses and "Server Data Operation Error" strongly suggest a problem involving the Edge synchronization service, although the root cause has not been officially confirmed.

I have already submitted a detailed diagnostic report to Microsoft using Edge's built-in Send feedback / Report a problem feature, including the relevant logs.

As a temporary workaround, I backed up my Edge data locally and restored it on another PC without relying on cloud synchronization.

Is Microsoft aware of this issue, and is there any confirmed fix or estimated resolution?

I would appreciate any official update from the Edge team.I'm experiencing the same Microsoft Edge sync issue and have been troubleshooting it extensively for several weeks.

Affected systems:

Multiple Windows 11 PCs and laptops

Ubuntu Linux

Edge Stable 157.0.4341.57

Edge Beta 158.0.4370.16

Two independent personal Microsoft accounts

Troubleshooting already performed:

Recreated Edge profiles multiple times

Reinstalled and updated Edge

Tested Edge Beta 158 (same issue)

Tested different computers and operating systems

Changed DNS servers to Cloudflare and Google

Verified DNS resolution, HTTPS connectivity and TCP port 443

Tested using a separate mobile hotspot

Disabled browser extensions

Checked edge://policy (no active restrictions)

Verified system date, time and time zone

Confirmed that the correct Microsoft accounts are being used

Results from edge://sync-internals:

On the first Microsoft account, sync remains permanently stuck at "Setting up sync".

Transport State: Initializing
Auth Error: OK
MainSyncToken: OK
KeyDataToken: OK
MSA Account Key: Success (HTTP 200)
Sync Engine: ConfigureSyncShareFailed
Syncer: SyncServerError
Last Synced: Never

The sync protocol log repeatedly shows:

Initial GetUpdates (NEW_CLIENT)
GetUpdates Response: HTTP error (503)

Initial GetUpdates (NEW_CLIENT)
GetUpdates Response:
Protocol error (TRANSIENT_ERROR)
Error description: Server Data Operation Error

On the second Microsoft account, one PC reports that synchronization is active, but bookmark changes are not transferred. Its diagnostics show:

Transport State: Active
BlockReason: GlobalBackoff
Syncer: ServerReturnTransientError
Download Step Result: TRANSIENT_ERROR

On another laptop using that same account, sync is stuck at "Setting up sync", with MSA Account Key: Fail and Sync Engine: NotStarted.

Conclusion:

This does not appear to be an isolated browser profile, device, account or local network issue. The repeated HTTP 503 responses and "Server Data Operation Error" strongly suggest a problem involving the Edge synchronization service, although the root cause has not been officially confirmed.

I have already submitted a detailed diagnostic report to Microsoft using Edge's built-in Send feedback / Report a problem feature, including the relevant logs.

As a temporary workaround, I backed up my Edge data locally and restored it on another PC without relying on cloud synchronization.

Is Microsoft aware of this issue, and is there any confirmed fix or estimated resolution?

I would appreciate any official update from the Edge team.

Andrew Macaulay 211 Reputation points

2026-11-14T14:18:50.6+00:00

100% with this! Can everyone who is having this issue also go to https://aka.ms/AA145lq8 on Feedback Hub and upvote the issue so that Microsoft can see the numbers of people affected.

Answer 2

Carl-L 25,175 Microsoft External Staff Moderator

Hello Andrew Macaulay,

Welcome to Microsoft Q&A forum.

This doesn't seem like a normal syncing issue, before we proceed further, can you please try to sign out and sign back in, capture sync-internals at the time. And then close and restart Edge and compare the sync-internals when the issue appears?

I'm waiting for your reply.

Andrew Macaulay 211

Here are the various stages (in sequence I tested):

**AFTER KILLING EDGE COMPLETELY AND RESTARTING
**Stuck in "Setting up Sync..."

Summary
Transport State	Initializing
User Actionable Error	None
Disable Reasons	None
Sync Feature Enabled	true
Setup In Progress	false
Auth Error	OK since browser startup
Sync Account Type	MSA
Sovereignty	n/a
 
Version Info
Client Version	Microsoft Edge Windows 157.0.4341.46 (***************************************)
Server URL	https://edge.microsoft.com/sync/v1/feeds/me/syncEntities
 
Environment Info
Server URL	https://edge.microsoft.com/sync/v1/feeds/me/syncEntities
Server Environment	no_env-v1
Migration Stage	
Fetch Result	Uninitialized
 
Identity
Sync Client ID	**************************
Username	**********@*********.me.uk
Sync Consent	true
 
MainSyncToken
Requested Token	2026-11-12 10:32:09 +00
Received Token Response	2026-11-12 10:32:09 +00
Last Token Request Result	OK
Has Token	true
Next Token Request	not scheduled
Last Token Error	None
Mapped Auth Error	None
Edge Auth Issue	NONE
 
KeyDataToken
Requested Token	2026-11-12 10:32:08 +00
Received Token Response	2026-11-12 10:32:09 +00
Last Token Request Result	OK
Has Token	true
Next Token Request	not scheduled
Last Token Error	None
Mapped Auth Error	None
Edge Auth Issue	NONE
 
MSA Account Key Status
Download Key Result	Fail
Net Error Code	n/a
HTTP Response Code	n/a
Process Key Result	n/a
Set Key Result	Fail
Key Count	n/a
 
AAD Account Key Status
Pack/Unpack Key Result	Uninitialized
MIP Result	Uninitialized
Key Status	Uninitialized
New Key State	Uninitialized
Key Commit Response	Uninitialized
Set Key Result	Uninitialized
Key Count	Uninitialized
 
Policy Settings
Enabled Policies	
Disabled Policies	ForceSync, ForceSyncTypes, SyncDisabled, SyncTypesListDisabled, SyncNotRecommended
 
Local State
Server Connection	not attempted
Last Synced	0:01 ago
Sync First-Time Setup Complete	true
Sync Cycle Ongoing	false
Local Sync Backend Enabled	false
Local Backend Path	Uninitialized
Seen FRE Sync Consent	false
Confirmed FRE Sync Consent	false
 
Network
Throttled or Backoff	false
Retry Time	Scheduler is not in backoff or throttled
Notifications Enabled	false
 
Encryption
Explicit Passphrase	false
Passphrase Required	false
Cryptographer Ready To Encrypt	true
Cryptographer Has Pending Keys	false
Encrypted Types	Passwords, Autofill Profiles, Autofill, Autofill Wallet Metadata, Wifi Configurations, Cookies, Encrypted Tab Context Container, Autofill Entity Suppression
Has Keystore Key	true
Keystore Migration Time	2026-10-26 07:32:34 Z
Passphrase Type	PassphraseType::kKeystorePassphrase
Explicit passphrase Time	Uninitialized
Trusted Vault Migration Time	Uninitialized
Trusted Vault Version/Epoch	0
Next Key Request Time	2026-11-12 13:26:50 +00
Trusted Vault Auto Upgrade Group	Uninitialized
 
Status from Last Completed Session
Sync Source	Uninitialized
GetKey Step Failed	false
Download Step Result	Uninitialized
Commit Step Result	Uninitialized
 
Running Totals
Notifications Received	0
Updates Downloaded	0
Tombstone Updates	0
Successful Commits	0
 
Transient Counters (this cycle)
Server Conflicts	0
Committed Items	0
 
Transient Counters (last cycle of last completed session)
Updates Downloaded	0
Committed Count	0
 
Sync Components Status
Sync Service	Last initial state: FeatureCanStart;
Sync Engine	Backend Status: Initialized; BlockReason: NotStarted; Syncer: Unset; ;
DataType Manager	State: Stopped;
 
Data Consistency Result
Last compared time	n/a
Next compared time	n/a
Consistent types	n/a
Inconsistent types	n/a
Server not checked types	n/a

**LOGGED OFF AND THE LOGGED ON
**During expected "Setting up Sync..." stage

Summary
Transport State	Configuring data types
User Actionable Error	None
Disable Reasons	None
Sync Feature Enabled	true
Setup In Progress	false
Auth Error	OK since browser startup
Sync Account Type	MSA
Sovereignty	n/a
 
Version Info
Client Version	Microsoft Edge Windows 157.0.4341.46 (***************************************)
Server URL	https://edge.microsoft.com/sync/v1/feeds/me/syncEntities
 
Environment Info
Server URL	https://edge.microsoft.com/sync/v1/feeds/me/syncEntities
Server Environment	Prod_westeurope_prod-s01-080-eur-westeurope
Migration Stage	
Fetch Result	Uninitialized
 
Identity
Sync Client ID	**************************
Username	**********@*********.me.uk
Sync Consent	true
 
MainSyncToken
Requested Token	2026-11-12 10:34:11 +00
Received Token Response	2026-11-12 10:34:11 +00
Last Token Request Result	OK
Has Token	true
Next Token Request	not scheduled
Last Token Error	None
Mapped Auth Error	None
Edge Auth Issue	NONE
 
KeyDataToken
Requested Token	2026-11-12 10:34:11 +00
Received Token Response	2026-11-12 10:34:11 +00
Last Token Request Result	OK
Has Token	true
Next Token Request	not scheduled
Last Token Error	None
Mapped Auth Error	None
Edge Auth Issue	NONE
 
MSA Account Key Status
Download Key Result	Success
Net Error Code	n/a
HTTP Response Code	200
Process Key Result	success
Set Key Result	Success
Key Count	10
 
AAD Account Key Status
Pack/Unpack Key Result	Uninitialized
MIP Result	Uninitialized
Key Status	Uninitialized
New Key State	Uninitialized
Key Commit Response	Uninitialized
Set Key Result	Uninitialized
Key Count	Uninitialized
 
Policy Settings
Enabled Policies	
Disabled Policies	ForceSync, ForceSyncTypes, SyncDisabled, SyncTypesListDisabled, SyncNotRecommended
 
Local State
Server Connection	OK since 2026-11-12 10:34:12 +00
Last Synced	Just now
Sync First-Time Setup Complete	true
Sync Cycle Ongoing	true
Local Sync Backend Enabled	false
Local Backend Path	Uninitialized
Seen FRE Sync Consent	false
Confirmed FRE Sync Consent	false
 
Network
Throttled or Backoff	false
Retry Time	Scheduler is not in backoff or throttled
Notifications Enabled	false
 
Encryption
Explicit Passphrase	false
Passphrase Required	false
Cryptographer Ready To Encrypt	true
Cryptographer Has Pending Keys	false
Encrypted Types	Passwords, Autofill Profiles, Autofill, Autofill Wallet Metadata, Wifi Configurations, Cookies, Encrypted Tab Context Container, Autofill Entity Suppression
Has Keystore Key	true
Keystore Migration Time	2026-10-26 07:32:34 Z
Passphrase Type	PassphraseType::kKeystorePassphrase
Explicit passphrase Time	n/a
Trusted Vault Migration Time	Uninitialized
Trusted Vault Version/Epoch	0
Next Key Request Time	2026-11-13 10:34:12 +00
Trusted Vault Auto Upgrade Group	Uninitialized
 
Status from Last Completed Session
Sync Source	RECONFIGURATION
GetKey Step Failed	false
Download Step Result	Success
Commit Step Result	Success
 
Running Totals
Notifications Received	0
Updates Downloaded	915
Tombstone Updates	4
Successful Commits	0
 
Transient Counters (this cycle)
Server Conflicts	0
Committed Items	0
 
Transient Counters (last cycle of last completed session)
Updates Downloaded	914
Committed Count	0
 
Sync Components Status
Sync Service	Last initial state: FeatureCanStart;
Sync Engine	Backend Status: Configuring; BlockReason: None; Syncer: SyncerOk; ;
DataType Manager	State: Configuring;
 
Data Consistency Result
Last compared time	n/a
Next compared time	n/a
Consistent types	n/a
Inconsistent types	n/a
Server not checked types	n/a

**ONCE SYNC SETUP STAGE COMPLETED
**Showing as syncing correctly

Summary
Transport State	Active
User Actionable Error	None
Disable Reasons	None
Sync Feature Enabled	true
Setup In Progress	false
Auth Error	OK since browser startup
Sync Account Type	MSA
Sovereignty	n/a
 
Version Info
Client Version	Microsoft Edge Windows 157.0.4341.46 (***************************************)
Server URL	https://edge.microsoft.com/sync/v1/feeds/me/syncEntities
 
Environment Info
Server URL	https://edge.microsoft.com/sync/v1/feeds/me/syncEntities
Server Environment	Prod_westeurope_prod-s01-080-eur-westeurope
Migration Stage	
Fetch Result	Uninitialized
 
Identity
Sync Client ID	**************************
Username	**********@*********.me.uk
Sync Consent	true
 
MainSyncToken
Requested Token	2026-11-12 10:34:11 +00
Received Token Response	2026-11-12 10:34:11 +00
Last Token Request Result	OK
Has Token	true
Next Token Request	not scheduled
Last Token Error	None
Mapped Auth Error	None
Edge Auth Issue	NONE
 
KeyDataToken
Requested Token	2026-11-12 10:34:11 +00
Received Token Response	2026-11-12 10:34:11 +00
Last Token Request Result	OK
Has Token	true
Next Token Request	not scheduled
Last Token Error	None
Mapped Auth Error	None
Edge Auth Issue	NONE
 
MSA Account Key Status
Download Key Result	Success
Net Error Code	n/a
HTTP Response Code	200
Process Key Result	success
Set Key Result	Success
Key Count	10
 
AAD Account Key Status
Pack/Unpack Key Result	Uninitialized
MIP Result	Uninitialized
Key Status	Uninitialized
New Key State	Uninitialized
Key Commit Response	Uninitialized
Set Key Result	Uninitialized
Key Count	Uninitialized
 
Policy Settings
Enabled Policies	
Disabled Policies	ForceSync, ForceSyncTypes, SyncDisabled, SyncTypesListDisabled, SyncNotRecommended
 
Local State
Server Connection	OK since 2026-11-12 10:34:12 +00
Last Synced	0:02 ago
Sync First-Time Setup Complete	true
Sync Cycle Ongoing	false
Local Sync Backend Enabled	false
Local Backend Path	Uninitialized
Seen FRE Sync Consent	false
Confirmed FRE Sync Consent	false
 
Network
Throttled or Backoff	false
Retry Time	Scheduler is not in backoff or throttled
Notifications Enabled	true
 
Encryption
Explicit Passphrase	false
Passphrase Required	false
Cryptographer Ready To Encrypt	true
Cryptographer Has Pending Keys	false
Encrypted Types	Passwords, Autofill Profiles, Autofill, Autofill Wallet Metadata, Wifi Configurations, Cookies, Encrypted Tab Context Container, Autofill Entity Suppression
Has Keystore Key	true
Keystore Migration Time	2026-10-26 07:32:34 Z
Passphrase Type	PassphraseType::kKeystorePassphrase
Explicit passphrase Time	n/a
Trusted Vault Migration Time	Uninitialized
Trusted Vault Version/Epoch	0
Next Key Request Time	2026-11-13 10:34:12 +00
Trusted Vault Auto Upgrade Group	Uninitialized
 
Status from Last Completed Session
Sync Source	GU_TRIGGER
GetKey Step Failed	false
Download Step Result	Success
Commit Step Result	Success
 
Running Totals
Notifications Received	0
Updates Downloaded	28217
Tombstone Updates	18520
Successful Commits	11
 
Transient Counters (this cycle)
Server Conflicts	0
Committed Items	1
 
Transient Counters (last cycle of last completed session)
Updates Downloaded	0
Committed Count	1
 
Sync Components Status
Sync Service	Last initial state: FeatureCanStart;
Sync Engine	Backend Status: Syncing; BlockReason: None; Syncer: SyncerOk; ;
DataType Manager	State: Configured;
 
Data Consistency Result
Last compared time	n/a
Next compared time	n/a
Consistent types	n/a
Inconsistent types	n/a
Server not checked types	n/a

**AFTER CLOSING EDGE AGAIN (NOT KILLING) AND STARTING
**Once again, stuck in "Setting up Sync..." mode

Summary
Transport State	Initializing
User Actionable Error	None
Disable Reasons	None
Sync Feature Enabled	true
Setup In Progress	false
Auth Error	OK since browser startup
Sync Account Type	MSA
Sovereignty	n/a
 
Version Info
Client Version	Microsoft Edge Windows 157.0.4341.46 (***************************************)
Server URL	https://edge.microsoft.com/sync/v1/feeds/me/syncEntities
 
Environment Info
Server URL	https://edge.microsoft.com/sync/v1/feeds/me/syncEntities
Server Environment	no_env-v1
Migration Stage	
Fetch Result	Uninitialized
 
Identity
Sync Client ID	**************************
Username	**********@*********.me.uk
Sync Consent	true
 
MainSyncToken
Requested Token	2026-11-12 10:38:02 +00
Received Token Response	2026-11-12 10:38:02 +00
Last Token Request Result	OK
Has Token	true
Next Token Request	not scheduled
Last Token Error	None
Mapped Auth Error	None
Edge Auth Issue	NONE
 
KeyDataToken
Requested Token	2026-11-12 10:38:01 +00
Received Token Response	2026-11-12 10:38:02 +00
Last Token Request Result	OK
Has Token	true
Next Token Request	not scheduled
Last Token Error	None
Mapped Auth Error	None
Edge Auth Issue	NONE
 
MSA Account Key Status
Download Key Result	Fail
Net Error Code	n/a
HTTP Response Code	n/a
Process Key Result	n/a
Set Key Result	Fail
Key Count	n/a
 
AAD Account Key Status
Pack/Unpack Key Result	Uninitialized
MIP Result	Uninitialized
Key Status	Uninitialized
New Key State	Uninitialized
Key Commit Response	Uninitialized
Set Key Result	Uninitialized
Key Count	Uninitialized
 
Policy Settings
Enabled Policies	
Disabled Policies	ForceSync, ForceSyncTypes, SyncDisabled, SyncTypesListDisabled, SyncNotRecommended
 
Local State
Server Connection	not attempted
Last Synced	Just now
Sync First-Time Setup Complete	true
Sync Cycle Ongoing	false
Local Sync Backend Enabled	false
Local Backend Path	Uninitialized
Seen FRE Sync Consent	false
Confirmed FRE Sync Consent	false
 
Network
Throttled or Backoff	false
Retry Time	Scheduler is not in backoff or throttled
Notifications Enabled	false
 
Encryption
Explicit Passphrase	false
Passphrase Required	false
Cryptographer Ready To Encrypt	true
Cryptographer Has Pending Keys	false
Encrypted Types	Passwords, Autofill Profiles, Autofill, Autofill Wallet Metadata, Wifi Configurations, Cookies, Encrypted Tab Context Container, Autofill Entity Suppression
Has Keystore Key	true
Keystore Migration Time	2026-10-26 07:32:34 Z
Passphrase Type	PassphraseType::kKeystorePassphrase
Explicit passphrase Time	Uninitialized
Trusted Vault Migration Time	Uninitialized
Trusted Vault Version/Epoch	0
Next Key Request Time	2026-11-13 10:34:12 +00
Trusted Vault Auto Upgrade Group	Uninitialized
 
Status from Last Completed Session
Sync Source	Uninitialized
GetKey Step Failed	false
Download Step Result	Uninitialized
Commit Step Result	Uninitialized
 
Running Totals
Notifications Received	0
Updates Downloaded	0
Tombstone Updates	0
Successful Commits	0
 
Transient Counters (this cycle)
Server Conflicts	0
Committed Items	0
 
Transient Counters (last cycle of last completed session)
Updates Downloaded	0
Committed Count	0
 
Sync Components Status
Sync Service	Last initial state: FeatureCanStart;
Sync Engine	Backend Status: Initialized; BlockReason: NotStarted; Syncer: Unset; ;
DataType Manager	State: Stopped;
 
Data Consistency Result
Last compared time	n/a
Next compared time	n/a
Consistent types	n/a
Inconsistent types	n/a
Server not checked types	n/a

Interestingly, the Sync Protocol Log shows absolutely nothing when in the stuck mode having started Edge up (like it is not even trying to reconnect the account). When logged off and logged on again, this box shows the following:

User's image

AndyDean-7990 5 Reputation points

2026-11-12T19:01:28.26+00:00

I've ended up on this thread because I've been seeing identical issues to the OP recently. Went through the whole cycle of deleting profiles on multiple machines and readded them and assumed/hoped I'd fixed the problem until I noticed it was back again a couple of days later after a restart. The most obvious telltale for me has been that the wonder of workspaces synchronizing in near real time across machines stops.

Practically I've been through a similar investigation and have seen identical data via sync-internals. It's only happening using my MSA, and sync is working perfectly on the same Edge instance using my Entra identity.
Soukarya Samanta 5 Reputation points

2026-11-13T08:10:11.15+00:00

I am having the same problem. I have 2 profiles and both are stuck at "Setting up sync" for at least the past 14 hours. The issue persists on both Windows app, Android app (and also Windows Beta app which I installed yesterday hoping it would not face the same issue, but it also does). I tried logging out and back in, updating the app, but nothing seems to work.
Andrew Macaulay 211 Reputation points

2026-11-13T08:30:48.95+00:00

It has now got even worse. If you try to logout your MSA sync account and login again, the login just stays spinning (tried in Sandbox and same). Click on Google or Apple and their pages open fine!

Are Microsoft actually wanting to move people from MSA onto Google accounts?
AndyDean-7990 5 Reputation points

2026-11-13T10:12:09.32+00:00

Exactly the same for me last night/this morning, but it started around the same time as the larger M365 outage so it might be related. Last night it was just timing out but today it's changed to show a "Server Error".
Carl-L 25,175 Reputation points Microsoft External Staff Moderator

2026-11-13T13:28:02.8733333+00:00

Hello Andrew Macaulay,

Thanks for your reply.

I'll see what I can do. I'll keep you updated.

About the new issue, I'd suggest waiting for the server to recover from the outage first and then we will check from there.
Carl-L 25,175 Reputation points Microsoft External Staff Moderator

2026-11-14T13:22:49.4366667+00:00

Hello Andrew Macaulay,

May I know how it goes? The servers is back to normal.

Since it seems to be a large scale issue. I'd suggest you submit it through the Feedback Hub app.

Thank you for your understanding.
Andrew Macaulay 211 Reputation points

2026-11-14T14:24:17.72+00:00

May I know how it goes? The servers is back to normal. Since it seems to be a large scale issue. I'd suggest you submit it through the Feedback Hub app.

Profile issue still the same - and has been for weeks!

Already reported multiple times in Edge Feedback and in private (with loads of logs, etc.) and public on Feedback Hub https://aka.ms/AA145lq8 - no indication that anyone is actually acting on this though!