Microsoft Q&A moderators

A Microsoft Q&A moderator assists with the day-to-day affairs of the community. The effectiveness of the moderation directly impacts the quality of the community in general, its usefulness as a Q&A site, and the customer satisfaction rate.

Moderators are also responsible for maintaining the integrity of the site. This includes ensuring that questions and answers are posted with the correct information, helping to protect customer privacy, and managing violations to the Code of Conduct.

There are two type of moderators on Microsoft Q&A:

1. Microsoft moderators
2. Volunteer moderators

Both Microsoft moderators and Volunteer moderators take part in the task of helping to support the community by:

• Answering questions
• Helping others to ask good questions or provide good answers
• Ensure an inclusive community
• Ensure all users follow the Microsoft Q&A code of conduct

The main differences between Microsoft moderators and Volunteer moderators are:

• Microsoft moderators are Microsoft employees or authorized support team members. Most or part of their work is to answer questions or help the community.
• Volunteer moderators are trusted community members who volunteer their time and experience to help steward the Microsoft Q&A community. Some of these moderators are part of the Community Champions Program.

Actions moderators can take on the site

For more information about what things moderators can do on Microsoft Q&A, see the following articles:

• Editing content
• Mark a question as duplicate
• Convert an answer to a comment
• Convert a comment to an answer
• Answer questions about products no monitored Microsoft Q&A
• Delete content
• Suspend a user
• Start a private conversation

Thank you for being a moderator on Microsoft Q&A!