Cloud Factory (Preview)

Customer context and sales signals from Cloud Factory for partner users.

This connector is available in the following products and regions:

Cloud Factory is a European cloud distributor. Resellers (partners) buy Microsoft, Adobe and other cloud services for their customers through Cloud Factory and manage them in the Cloud Factory Partner Portal.

This MCP server lets an agent in Microsoft Copilot Studio or Microsoft 365 Copilot read that partner data on behalf of the signed-in partner user. Every call runs as that user, through the same permissions and roles the user has in the Partner Portal. The agent sees only the customers that belong to the user's partner.

Tools:

• cf_customer_context: one customer's master data (name, country, contact details), the vendors it buys through, and its subscriptions at those vendors: what they run, seats, whether active, term end, auto-renew, and any change scheduled for term end. Accepts a customer id or part of the customer name. Subscriptions default to the vendors with renewal data (Microsoft, Adobe, Dropbox); ESET, Exclaimer, Keepit, Impossible Cloud, Twingate and Acronis can be requested explicitly. Filters for the renewal window and for ended subscriptions.

• cf_customer_signals: what is at risk and what can be sold for one customer: subscriptions that stop or shrink at term end within 90 days, motions Microsoft flags as at risk or ready, the Microsoft Secure Score with its weakest controls, Adobe's churn and expansion predictions, and the partner's latest notes on the customer. Built on top of cf_customer_context: it judges the subscriptions instead of listing them again.

• cf_send_feedback: sends feedback or a feature request from the user to Cloud Factory's product team, for example when the tools cannot answer a question. The agent asks the user before sending. Returns a reference id.

Typical questions: 'What does Nordic Consulting run with us?', 'Which of my customers have Microsoft subscriptions ending in the next 90 days?', 'What should I know before I visit Nordic Consulting?', 'What can I sell to Nordic Consulting?'.

cf_customer_context and cf_customer_signals are read-only and idempotent. cf_send_feedback only sends a message to Cloud Factory. Nothing in this version changes partner, customer or vendor data. Results are short text shaped for a language model, never raw vendor records, and never include vendor-side identifiers such as Microsoft tenant ids.

Authentication is OAuth 2.0 with authorization code and refresh token against Cloud Factory's identity provider. The user signs in with the same account as in the Partner Portal. One scope, read:cloudfactory, covers all tools. What the user may actually see is decided by the roles a partner administrator has granted in the Partner Portal, not by the scope.

Who it is for: employees of a Cloud Factory partner with a Partner Portal login and the roles Microsoft subscriptions read or Adobe read. It is not for Cloud Factory's customers and not for the public.

Sign up as a Cloud Factory partner: https://cloudfactorygroup.com/get-in-touch/become-a-partner Get started: https://mcp.cloudfactorygroup.com/getting-started Contact us: https://cloudfactorygroup.com/get-in-touch/contact Help and support: support@cloudfactorygroup.com Privacy policy: https://mcp.cloudfactorygroup.com/privacy Terms of use: https://mcp.cloudfactorygroup.com/terms

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Cloud Factory Connector