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Read this article to find answers to common questions and solutions to known issues that can sometimes occur during the installation and management of Dynamics 365 Customer Insights - Journeys.
How are automatic upgrades rolled out for Dynamics 365 Customer Insights - Journeys?
Typically, you get Customer Insights - Journeys solution upgrades during the first week of the month, except in April and October, when the Dynamics 365 Platform release cadence applies. Organizations receive automatic upgrades throughout the month on a rolling basis. The exact date for automatic upgrades varies by global region. To ensure minimal service disruption, upgrades occur during periods of low traffic for the hosting geographical region.
How can customers determine when their Customer Insights - Journeys solution will be upgraded?
Customer Insights - Journeys administrators receive an admin center notification at least five days before the earliest date the organization receives an upgrade. The notification doesn't mean the upgrade occurs on an exact date. This notification lets customers schedule a manual upgrade, if they choose, before the system pushes the automatic upgrade.
How can I request to defer an automatic upgrade?
Keeping Customer Insights - Journeys up to date ensures that customers enjoy the most recent features and bug fixes. We understand, however, that business needs sometimes require holding off on an upgrade. For a one-off request to defer an upgrade, contact Dynamics 365 Customer Insights - Journeys Update Policy.
How can customers ensure the upgrade order for their organizations?
Upgrades are delivered by our system automatically. We cannot guarantee the order of upgrades between organizations. For customers who want to upgrade certain organizations before others, we recommend upgrading the organizations manually following the procedures in Keep Customer Insights - Journeys up to date.