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Overview of Community

Dynamics 365 Customer Service Community helps organizations invite customer suggestions and crowdsource ideas. Organizations can collaborate with customers at scale, capture feedback, and track ideas through a transparent, closed-loop process.

Customers can also collaborate with one another and support suggestions that help shape the products they use.

To use Customer Service Community, install the Customer Service Community app and provision a Community website by using the Modern Community template.

Customer Service Community app

The Customer Service Community app requires at least one Customer Service Enterprise license. Community managers and moderators can use the app to:

  • Configure the modern Community website to match the organization's brand, including its colors, custom header and footer, and quick links.
  • Require users to accept the organization's terms of use and privacy statement.
  • Create and manage idea forums.
  • Moderate content and merge duplicate ideas.
  • Update idea statuses and respond to community feedback.
  • Manage users and assign security roles at the forum level.

Modern Community template

The Modern Community template provides the customer experiences that are available by default. Customers can:

  • Browse, search, filter, and sort idea lists.
  • Post ideas and review suggested existing ideas to help prevent duplicates.
  • Upvote, comment on, share, and follow ideas.
  • Flag inappropriate content.
  • Track the status of ideas they engaged with in their personalized space.

Get started with Community
Create a Community forum
Content moderation and management
Create new websites in Community
Community FAQs

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