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Microsoft 365 Copilot Engagement Context (msdyn_m365copilotengagementctx) table/entity reference (Microsoft Dynamics 365 Customer Service)

Microsoft 365 Copilot Engagement Context

Messages

The following table lists the messages for the Microsoft 365 Copilot Engagement Context (msdyn_m365copilotengagementctx) table. Messages represent operations that can be performed on the table. They may also be events.

Name
Is Event?		 Web API Operation SDK for .NET
Assign
Event: True		 PATCH /msdyn_m365copilotengagementctxes(msdyn_m365copilotengagementctxid)
Update the ownerid property.		 AssignRequest
Associate
Event: True		 Associate records Associate records
BulkRetain
Event: True		 BulkRetain Learn to use messages with the SDK for .NET
Create
Event: True		 POST /msdyn_m365copilotengagementctxes
See Create		 Create records
CreateMultiple
Event: True		 CreateMultiple CreateMultipleRequest
Delete
Event: True		 DELETE /msdyn_m365copilotengagementctxes(msdyn_m365copilotengagementctxid)
See Delete		 Delete records
DeleteMultiple
Event: True		 DeleteMultiple Learn to use messages with the SDK for .NET
Disassociate
Event: True		 Disassociate records Disassociate records
PurgeRetainedContent
Event: True		 PurgeRetainedContent Learn to use messages with the SDK for .NET
Retain
Event: True		 Retain Learn to use messages with the SDK for .NET
Retrieve
Event: True		 GET /msdyn_m365copilotengagementctxes(msdyn_m365copilotengagementctxid)
See Retrieve		 Retrieve records
RetrieveEntityChanges
Event: True		 RetrieveEntityChangesRequest
RetrieveMultiple
Event: True		 GET /msdyn_m365copilotengagementctxes
See Query data		 Query data
RetrievePrincipalAccess
Event: True		 RetrievePrincipalAccess RetrievePrincipalAccessRequest
RollbackRetain
Event: True		 RollbackRetain Learn to use messages with the SDK for .NET
Update
Event: True		 PATCH /msdyn_m365copilotengagementctxes(msdyn_m365copilotengagementctxid)
See Update		 Update records
UpdateMultiple
Event: True		 UpdateMultiple UpdateMultipleRequest
Upsert
Event: True		 PATCH /msdyn_m365copilotengagementctxes(msdyn_m365copilotengagementctxid)
See Upsert a table row		 UpsertRequest
UpsertMultiple
Event: True		 UpsertMultiple UpsertMultipleRequest
ValidateRetentionConfig
Event: True		 ValidateRetentionConfig Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Microsoft 365 Copilot Engagement Context (msdyn_m365copilotengagementctx) table.

Property Value
DisplayName Microsoft 365 Copilot Engagement Context
DisplayCollectionName Microsoft 365 Copilot Engagement Contexts
SchemaName msdyn_m365copilotengagementctx
CollectionSchemaName msdyn_m365copilotengagementctxes
EntitySetName msdyn_m365copilotengagementctxes
LogicalName msdyn_m365copilotengagementctx
LogicalCollectionName msdyn_m365copilotengagementctxes
PrimaryIdAttribute msdyn_m365copilotengagementctxid
PrimaryNameAttribute msdyn_customername
TableType Elastic
OwnershipType UserOwned

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
IsValidForForm False
IsValidForRead True
LogicalName importsequencenumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -2147483648

msdyn_customerfirstname

Property Value
Description First name of the customer
DisplayName Customer First Name
IsValidForForm True
IsValidForRead True
LogicalName msdyn_customerfirstname
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_customerid

Property Value
Description Unique identifier of customer
DisplayName Customer Id
IsValidForForm True
IsValidForRead True
LogicalName msdyn_customerid
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_customerlastname

Property Value
Description Last name of the customer
DisplayName Customer Last Name
IsValidForForm True
IsValidForRead True
LogicalName msdyn_customerlastname
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_customername

Property Value
Description Full name of the customer
DisplayName Customer Name
IsValidForForm True
IsValidForRead True
LogicalName msdyn_customername
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 850

msdyn_email

Property Value
Description Customer Email
DisplayName Email
IsValidForForm True
IsValidForRead True
LogicalName msdyn_email
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_liveworkitemid

Property Value
Description Unique identifier for Conversation associated with Microsoft 365 Copilot Engagement Context
DisplayName Conversation
IsValidForForm True
IsValidForRead True
LogicalName msdyn_liveworkitemid
RequiredLevel None
Type Lookup
Targets msdyn_ocliveworkitem

msdyn_m365copilotengagementctxId

Property Value
Description Unique identifier for entity instances
DisplayName Microsoft 365 Copilot Engagement Context
IsValidForForm False
IsValidForRead True
LogicalName msdyn_m365copilotengagementctxid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_userprinicipalname

Property Value
Description User Prinicipal Name
DisplayName User Prinicipal Name
IsValidForForm True
IsValidForRead True
LogicalName msdyn_userprinicipalname
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OverriddenCreatedOn

Property Value
Description Date and time that the record was migrated.
DisplayName Record Created On
IsValidForForm False
IsValidForRead True
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateOnly
ImeMode Inactive
SourceTypeMask 0

OwnerId

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Type Owner
Targets systemuser, team

OwnerIdType

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

PartitionId

Property Value
Description Logical partition id. A logical partition consists of a set of records with same partition id.
DisplayName Partition Id
IsValidForForm True
IsValidForRead True
LogicalName partitionid
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

TTLInSeconds

Property Value
Description Time to live in seconds.
DisplayName Time to live
IsValidForForm True
IsValidForRead True
LogicalName ttlinseconds
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue 1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Type Lookup
Targets systemuser

CreatedOn

Property Value
Description Date and time when the record was created.
DisplayName Created On
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

CreatedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

ModifiedBy

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Type Lookup
Targets systemuser

ModifiedOn

Property Value
Description Date and time when the record was modified.
DisplayName Modified On
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

ModifiedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

OwnerIdName

Property Value
Description Name of the owner
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridname
RequiredLevel SystemRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OwnerIdYomiName

Property Value
Description Yomi name of the owner
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
RequiredLevel SystemRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OwningBusinessUnit

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm True
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Type Lookup
Targets businessunit

OwningTeam

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Type Lookup
Targets team

OwningUser

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Type Lookup
Targets systemuser

VersionNumber

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
RequiredLevel None
Type BigInt
MaxValue 9223372036854775807
MinValue -9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

business_unit_msdyn_m365copilotengagementctx

One-To-Many Relationship: businessunit business_unit_msdyn_m365copilotengagementctx

Property Value
ReferencedEntity businessunit
ReferencedAttribute businessunitid
ReferencingAttribute owningbusinessunit
ReferencingEntityNavigationPropertyName owningbusinessunit
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_msdyn_m365copilotengagementctx_createdby

One-To-Many Relationship: systemuser lk_msdyn_m365copilotengagementctx_createdby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute createdby
ReferencingEntityNavigationPropertyName createdby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_msdyn_m365copilotengagementctx_createdonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_m365copilotengagementctx_createdonbehalfby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute createdonbehalfby
ReferencingEntityNavigationPropertyName createdonbehalfby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_msdyn_m365copilotengagementctx_modifiedby

One-To-Many Relationship: systemuser lk_msdyn_m365copilotengagementctx_modifiedby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute modifiedby
ReferencingEntityNavigationPropertyName modifiedby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_msdyn_m365copilotengagementctx_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_m365copilotengagementctx_modifiedonbehalfby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute modifiedonbehalfby
ReferencingEntityNavigationPropertyName modifiedonbehalfby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_msdyn_ocliveworkitem_msdyn_m365copilotengagementctx_liveworkitemid

One-To-Many Relationship: msdyn_ocliveworkitem msdyn_msdyn_ocliveworkitem_msdyn_m365copilotengagementctx_liveworkitemid

Property Value
ReferencedEntity msdyn_ocliveworkitem
ReferencedAttribute activityid
ReferencingAttribute msdyn_liveworkitemid
ReferencingEntityNavigationPropertyName msdyn_liveworkitemid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

owner_msdyn_m365copilotengagementctx

One-To-Many Relationship: owner owner_msdyn_m365copilotengagementctx

Property Value
ReferencedEntity owner
ReferencedAttribute ownerid
ReferencingAttribute ownerid
ReferencingEntityNavigationPropertyName ownerid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

team_msdyn_m365copilotengagementctx

One-To-Many Relationship: team team_msdyn_m365copilotengagementctx

Property Value
ReferencedEntity team
ReferencedAttribute teamid
ReferencingAttribute owningteam
ReferencingEntityNavigationPropertyName owningteam
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

user_msdyn_m365copilotengagementctx

One-To-Many Relationship: systemuser user_msdyn_m365copilotengagementctx

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute owninguser
ReferencingEntityNavigationPropertyName owninguser
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

See also

Dataverse table/entity reference
Dataverse Web API Reference

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