Agent Nudge (msdyn_AgentNudge) table/entity reference (Microsoft Dynamics 365)

Represents an occurrence of a compliance rule being violated in a conversation.

Messages

The following table lists the messages for the Agent Nudge (msdyn_AgentNudge) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
`AcknowledgeNudge` Event: False	AcknowledgeNudge action	Learn to use messages with the SDK for .NET
`Associate` Event: True	Associate records	Associate records
`BulkRetain` Event: True	BulkRetain	Learn to use messages with the SDK for .NET
`Create` Event: True	`POST` /msdyn_agentnudges See Create	Create records
`CreateMultiple` Event: True	CreateMultiple	CreateMultipleRequest
`Delete` Event: True	`DELETE` /msdyn_agentnudges(msdyn_agentnudgeid) See Delete	Delete records
`DeleteMultiple` Event: True	DeleteMultiple	Learn to use messages with the SDK for .NET
`Disassociate` Event: True	Disassociate records	Disassociate records
`DismissNudge` Event: False	DismissNudge action	Learn to use messages with the SDK for .NET
`PurgeRetainedContent` Event: True	PurgeRetainedContent	Learn to use messages with the SDK for .NET
`Retain` Event: True	Retain	Learn to use messages with the SDK for .NET
`Retrieve` Event: True	`GET` /msdyn_agentnudges(msdyn_agentnudgeid) See Retrieve	Retrieve records
`RetrieveEntityChanges` Event: True		RetrieveEntityChangesRequest
`RetrieveMultiple` Event: True	`GET` /msdyn_agentnudges See Query data	Query data
`RollbackRetain` Event: True	RollbackRetain	Learn to use messages with the SDK for .NET
`Update` Event: True	`PATCH` /msdyn_agentnudges(msdyn_agentnudgeid) See Update	Update records
`UpdateMultiple` Event: True	UpdateMultiple	UpdateMultipleRequest
`Upsert` Event: True	`PATCH` /msdyn_agentnudges(msdyn_agentnudgeid) See Upsert a table row	UpsertRequest
`UpsertMultiple` Event: True	UpsertMultiple	UpsertMultipleRequest
`ValidateRetentionConfig` Event: True	ValidateRetentionConfig	Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Agent Nudge (msdyn_AgentNudge) table.

Property	Value
DisplayName	Agent Nudge
DisplayCollectionName	Agent Nudges
SchemaName	`msdyn_AgentNudge`
CollectionSchemaName	`msdyn_AgentNudges`
EntitySetName	`msdyn_agentnudges`
LogicalName	`msdyn_agentnudge`
LogicalCollectionName	`msdyn_agentnudges`
PrimaryIdAttribute	`msdyn_agentnudgeid`
PrimaryNameAttribute	`msdyn_name`
TableType	`Elastic`
OwnershipType	`OrganizationOwned`

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber
msdyn_AgentNudgeId
msdyn_Escalated
msdyn_Explanation
msdyn_Name
msdyn_NudgeTemplateID
msdyn_NudgeText
msdyn_ocliveworkitem
msdyn_Priority
msdyn_ShowNudge
msdyn_Status
msdyn_SuggestedResponse
msdyn_SystemUser
msdyn_Timestamp
OverriddenCreatedOn
PartitionId
TTLInSeconds

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`importsequencenumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

msdyn_AgentNudgeId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Agent Nudge ID
IsValidForForm	False
IsValidForRead	True
LogicalName	`msdyn_agentnudgeid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_Escalated

Property	Value
Description	Flag indicating if this violation led to a CSR escalation.
DisplayName	Escalated
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_escalated`
RequiredLevel	ApplicationRequired
Type	Boolean
GlobalChoiceName	`msdyn_agentnudge_msdyn_escalated`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_Explanation

Property	Value
Description	Explanation why the nudge was triggered.
DisplayName	Explanation
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_explanation`
RequiredLevel	ApplicationRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	400

msdyn_Name

Property	Value
Description
DisplayName	Name
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_name`
RequiredLevel	ApplicationRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	200

msdyn_NudgeTemplateID

Property	Value
Description	Reference to template that triggered this nudge.
DisplayName	Nudge Template ID
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_nudgetemplateid`
RequiredLevel	ApplicationRequired
Type	Lookup
Targets	msdyn_agentnudgetemplate

msdyn_NudgeText

Property	Value
Description	Nudge text displayed to the user.
DisplayName	Nudge Text
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_nudgetext`
RequiredLevel	None
Type	String
Format	Text
FormatName	RichText
ImeMode	Auto
IsLocalizable	False
MaxLength	400

msdyn_ocliveworkitem

Property	Value
Description	Reference to the conversation.
DisplayName	Conversation
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_ocliveworkitem`
RequiredLevel	ApplicationRequired
Type	Lookup
Targets	msdyn_ocliveworkitem

msdyn_Priority

Property	Value
Description	Priority of the agent nudge.
DisplayName	Priority
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_priority`
RequiredLevel	ApplicationRequired
Type	Picklist
DefaultFormValue	419550001
GlobalChoiceName	`msdyn_prioritychoices`

msdyn_Priority Choices/Options

Value	Label
419550000	Low
419550001	Medium
419550002	High

msdyn_ShowNudge

Property	Value
Description	Show nudge notification to agent.
DisplayName	Show Nudge
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_shownudge`
RequiredLevel	ApplicationRequired
Type	Boolean
GlobalChoiceName	`msdyn_agentnudge_msdyn_shownudge`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_Status

Property	Value
Description	The agent’s handling status.
DisplayName	Status
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_status`
RequiredLevel	ApplicationRequired
Type	Picklist
DefaultFormValue	419550000
GlobalChoiceName	`msdyn_statuschoices`

msdyn_Status Choices/Options

Value	Label
419550000	New
419550001	Acknowledged
419550002	Dismissed

msdyn_SuggestedResponse

Property	Value
Description	Suggested response offered to the agent.
DisplayName	Suggested response
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_suggestedresponse`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	400

msdyn_SystemUser

Property	Value
Description	The agent who sent the non-compliant message.
DisplayName	User
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_systemuser`
RequiredLevel	None
Type	Lookup
Targets	systemuser

msdyn_Timestamp

Property	Value
Description	When the notification was created.
DisplayName	Timestamp
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_timestamp`
RequiredLevel	ApplicationRequired
Type	DateTime
CanChangeDateTimeBehavior	True
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Auto
SourceTypeMask	0

OverriddenCreatedOn

Property	Value
Description	Date and time that the record was migrated.
DisplayName	Record Created On
IsValidForForm	False
IsValidForRead	True
LogicalName	`overriddencreatedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateOnly
ImeMode	Inactive
SourceTypeMask	0

PartitionId

Property	Value
Description	Logical partition id. A logical partition consists of a set of records with same partition id.
DisplayName	Partition Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`partitionid`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

TTLInSeconds

Property	Value
Description	Time to live in seconds.
DisplayName	Time to live
IsValidForForm	True
IsValidForRead	True
LogicalName	`ttlinseconds`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy
CreatedOn
CreatedOnBehalfBy
ModifiedBy
ModifiedOn
ModifiedOnBehalfBy
VersionNumber

CreatedBy

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

CreatedOn

Property	Value
Description	Date and time when the record was created.
DisplayName	Created On
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

CreatedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedBy

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedOn

Property	Value
Description	Date and time when the record was modified.
DisplayName	Modified On
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

ModifiedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

VersionNumber

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`versionnumber`
RequiredLevel	None
Type	BigInt
MaxValue	9223372036854775807
MinValue	-9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

lk_msdyn_agentnudge_createdby
lk_msdyn_agentnudge_createdonbehalfby
lk_msdyn_agentnudge_modifiedby
lk_msdyn_agentnudge_modifiedonbehalfby
msdyn_AgentNudge_msdyn_ocliveworkitem
msdyn_AgentNudge_NudgeTemplateID_msdyn_agentnudgetemplate
msdyn_AgentNudge_SystemUser

lk_msdyn_agentnudge_createdby

One-To-Many Relationship: systemuser lk_msdyn_agentnudge_createdby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdby`
ReferencingEntityNavigationPropertyName	`createdby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_agentnudge_createdonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_agentnudge_createdonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdonbehalfby`
ReferencingEntityNavigationPropertyName	`createdonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_agentnudge_modifiedby

One-To-Many Relationship: systemuser lk_msdyn_agentnudge_modifiedby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedby`
ReferencingEntityNavigationPropertyName	`modifiedby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_agentnudge_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_agentnudge_modifiedonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedonbehalfby`
ReferencingEntityNavigationPropertyName	`modifiedonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_AgentNudge_msdyn_ocliveworkitem

One-To-Many Relationship: msdyn_ocliveworkitem msdyn_AgentNudge_msdyn_ocliveworkitem

Property	Value
ReferencedEntity	`msdyn_ocliveworkitem`
ReferencedAttribute	`activityid`
ReferencingAttribute	`msdyn_ocliveworkitem`
ReferencingEntityNavigationPropertyName	`msdyn_ocliveworkitem`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_AgentNudge_NudgeTemplateID_msdyn_agentnudgetemplate

One-To-Many Relationship: msdyn_agentnudgetemplate msdyn_AgentNudge_NudgeTemplateID_msdyn_agentnudgetemplate

Property	Value
ReferencedEntity	`msdyn_agentnudgetemplate`
ReferencedAttribute	`msdyn_agentnudgetemplateid`
ReferencingAttribute	`msdyn_nudgetemplateid`
ReferencingEntityNavigationPropertyName	`msdyn_NudgeTemplateID`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_AgentNudge_SystemUser

One-To-Many Relationship: systemuser msdyn_AgentNudge_SystemUser

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`msdyn_systemuser`
ReferencingEntityNavigationPropertyName	`msdyn_SystemUser`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

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Last updated on 2026-09-19