AI Agent Status (msdyn_aiagentstatus) table/entity reference (Microsoft Dynamics 365)

Tracks the status of the AI agent for the given record

Messages

The following table lists the messages for the AI Agent Status (msdyn_aiagentstatus) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
`Associate` Event: True	Associate records	Associate records
`BulkRetain` Event: True	BulkRetain	Learn to use messages with the SDK for .NET
`Create` Event: True	`POST` /msdyn_aiagentstatuses See Create	Create records
`CreateMultiple` Event: True	CreateMultiple	CreateMultipleRequest
`Delete` Event: True	`DELETE` /msdyn_aiagentstatuses(msdyn_aiagentstatusid) See Delete	Delete records
`Disassociate` Event: True	Disassociate records	Disassociate records
`IsValidStateTransition` Event: False	IsValidStateTransition	IsValidStateTransitionRequest
`PurgeRetainedContent` Event: True	PurgeRetainedContent	Learn to use messages with the SDK for .NET
`Retain` Event: True	Retain	Learn to use messages with the SDK for .NET
`Retrieve` Event: True	`GET` /msdyn_aiagentstatuses(msdyn_aiagentstatusid) See Retrieve	Retrieve records
`RetrieveMultiple` Event: True	`GET` /msdyn_aiagentstatuses See Query data	Query data
`RollbackRetain` Event: True	RollbackRetain	Learn to use messages with the SDK for .NET
`SetState` Event: True	`PATCH` /msdyn_aiagentstatuses(msdyn_aiagentstatusid) Update the `statecode` and `statuscode` properties.	SetStateRequest
`Update` Event: True	`PATCH` /msdyn_aiagentstatuses(msdyn_aiagentstatusid) See Update	Update records
`UpdateMultiple` Event: True	UpdateMultiple	UpdateMultipleRequest
`Upsert` Event: False	`PATCH` /msdyn_aiagentstatuses(msdyn_aiagentstatusid) See Upsert a table row	UpsertRequest
`UpsertMultiple` Event: False	UpsertMultiple	UpsertMultipleRequest
`ValidateRetentionConfig` Event: True	ValidateRetentionConfig	Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the AI Agent Status (msdyn_aiagentstatus) table.

Property	Value
DisplayName	AI Agent Status
DisplayCollectionName	AI Agent Statuses
SchemaName	`msdyn_aiagentstatus`
CollectionSchemaName	`msdyn_aiagentstatuses`
EntitySetName	`msdyn_aiagentstatuses`
LogicalName	`msdyn_aiagentstatus`
LogicalCollectionName	`msdyn_aiagentstatuses`
PrimaryIdAttribute	`msdyn_aiagentstatusid`
PrimaryNameAttribute	`msdyn_currentaistatus`
TableType	`Standard`
OwnershipType	`OrganizationOwned`

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber
LastOnHoldTime
msdyn_agentexternalactionstatus
msdyn_agentmode
msdyn_agentresolutiontimekpi
msdyn_agentrunstarttime
msdyn_aiagentstatusId
msdyn_currentaistatus
msdyn_emailssent
msdyn_escalatedon
msdyn_fallbackreason
msdyn_fallbackreasondetails
msdyn_lastaction
msdyn_lastemailactivity
msdyn_lastintent
msdyn_lastintentfamily
msdyn_lastintentgroup
msdyn_lastoutboundcommunicationtype
msdyn_lastrawintent
msdyn_sentiment
msdyn_targetentity
msdyn_targetentityIdType
OverriddenCreatedOn
SLAId
statecode
statuscode
TimeZoneRuleVersionNumber
UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`importsequencenumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

LastOnHoldTime

Property	Value
Description	Contains the date and time stamp of the last on-hold time
DisplayName	Last On Hold Time
IsValidForForm	True
IsValidForRead	True
LogicalName	`lastonholdtime`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	True
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

msdyn_agentexternalactionstatus

Property	Value
Description	Status of external action for the AI agent.
DisplayName	Agent External Action Status
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_agentexternalactionstatus`
RequiredLevel	None
Type	Picklist
DefaultFormValue	-1
GlobalChoiceName	`msdyn_msdyn_aiagentstatus_msdyn_agentexternalactionstatus`

msdyn_agentexternalactionstatus Choices/Options

Value	Label
1	Wait
2	Not Applicable

msdyn_agentmode

Property	Value
Description	Used to determine if the CMA agent is operating in fully autonomous, semi-autonomous (AI assisted), shadow, or disabled mode.
DisplayName	Agent Mode
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_agentmode`
RequiredLevel	None
Type	Picklist
DefaultFormValue	-1
GlobalChoiceName	`msdyn_msdyn_aiagentstatus_msdyn_agentmode`

msdyn_agentmode Choices/Options

Value	Label
1	Fully autonomous
2	AI assisted
3	Shadow Mode
4	Disabled

msdyn_agentresolutiontimekpi

Property	Value
Description	SLA KPI Instance tracking agent resolution time
DisplayName	Agent Resolution Time KPI
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_agentresolutiontimekpi`
RequiredLevel	None
Type	Lookup
Targets	slakpiinstance

msdyn_agentrunstarttime

Property	Value
Description	When the current CMA run started. SLA timer starts from this timestamp.
DisplayName	Agent Run Start Time
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_agentrunstarttime`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	True
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Auto
SourceTypeMask	0

msdyn_aiagentstatusId

Property	Value
Description	Unique identifier for entity instances
DisplayName	AI Agent Status
IsValidForForm	False
IsValidForRead	True
LogicalName	`msdyn_aiagentstatusid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_currentaistatus

Property	Value
Description
DisplayName	Current AI Status
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_currentaistatus`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	850

msdyn_emailssent

Property	Value
Description	Number of autonomous emails sent by the agent
DisplayName	Emails sent by agent
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_emailssent`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

msdyn_escalatedon

Property	Value
Description	Date and time the record was escalated on.
DisplayName	Escalated On
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_escalatedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	True
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Auto
SourceTypeMask	0

msdyn_fallbackreason

Property	Value
Description	Reason AI could not proceed.
DisplayName	Fallback Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_fallbackreason`
RequiredLevel	None
Type	Picklist
DefaultFormValue	-1
GlobalChoiceName	`msdyn_aiagentstatus_msdyn_fallbackreason`

msdyn_fallbackreason Choices/Options

Value	Label
1	Intent not found
2	Multiple intents
3	Customer not responding after multiple tries
4	Customer requests supervisor
5	Customer rejects proposed solution
6	Solution not found
7	Intent-core action failed
8	Connector exception or outage
9	Long-running action threatening SLA or backlog
10	Manual takeover by agent or supervisor
11	Stage disabled in configuration
12	Failed to update case to "active" status
13	Failed to create an email draft
14	Created an email draft with no recipients
15	Email failed to send
16	An unexpected error occurred
17	OOF email response from customer
18	Unable to proceed due to various reasons
19	Could not set language code
20	Guardrail checks failed
21	Harmful content detected
22	Intent configured for shadow mode
23	Custom agent unable to proceed
24	Undeliverable email
25	Custom agent requested review
26	Invalid custom agent response
27	Case management agent prerequisites not met
28	Case management agent capabilities disabled
29	Created an email draft with no subject
30	Per line of business email template could not be resolved
31	Manual stop by supervisor

msdyn_fallbackreasondetails

Property	Value
Description	Rationale describing why the AI agent escalated or handed off.
DisplayName	Fallback Reason Details
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_fallbackreasondetails`
RequiredLevel	None
Type	Memo
Format	TextArea
FormatName	TextArea
ImeMode	Auto
IsLocalizable	False
MaxLength	2000

msdyn_lastaction

Property	Value
Description	This field helps identifying the last action that was taken by the CMA agent on a particular case.
DisplayName	Agent Last Action
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_lastaction`
RequiredLevel	None
Type	Picklist
DefaultFormValue	-1
GlobalChoiceName	`msdyn_msdyn_aiagentstatus_msdyn_lastaction`

msdyn_lastaction Choices/Options

Value	Label
1	Updated case
2	Created draft email
3	Sent email
4	Resolved case

msdyn_lastemailactivity

Property	Value
Description	This corresponds to the last email activity that CMA dealt with
DisplayName	Last Email
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_lastemailactivity`
RequiredLevel	None
Type	Lookup
Targets	email

msdyn_lastintent

Property	Value
Description
DisplayName	Last Intent
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_lastintent`
RequiredLevel	None
Type	Lookup
Targets	msdyn_intent

msdyn_lastintentfamily

Property	Value
Description
DisplayName	Last Intent Family
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_lastintentfamily`
RequiredLevel	None
Type	Lookup
Targets	msdyn_intentfamily

msdyn_lastintentgroup

Property	Value
Description
DisplayName	Last Intent Group
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_lastintentgroup`
RequiredLevel	None
Type	Lookup
Targets	msdyn_intent

msdyn_lastoutboundcommunicationtype

Property	Value
Description	The type of outbound communication the AI agent performed.
DisplayName	Last Outbound Communication Type
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_lastoutboundcommunicationtype`
RequiredLevel	None
Type	Picklist
DefaultFormValue	-1
GlobalChoiceName	`msdyn_msdyn_aiagentstatus_msdyn_lastoutboundcommunicationtype`

msdyn_lastoutboundcommunicationtype Choices/Options

Value	Label
0	Interview
1	Solution response

msdyn_lastrawintent

Property	Value
Description	Raw intent string returned by intent-core when a LOB is matched but no configured intent matches. Mutually exclusive with Last Intent.
DisplayName	Last Raw Intent
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_lastrawintent`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	500

msdyn_sentiment

Property	Value
Description	Stores the sentiment value for the record, mirroring the Case Sentiment option set so case sentiment can be tracked on the AI Agent Status entity without modifying the Case (Incident) entity.
DisplayName	Sentiment
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_sentiment`
RequiredLevel	None
Type	Picklist
DefaultFormValue	0
GlobalChoiceName	`msdyn_msdyn_aiagentstatus_msdyn_sentiment`

msdyn_sentiment Choices/Options

Value	Label
0	N/A
7	Very negative
8	Negative
9	Slightly negative
10	Neutral
11	Slightly positive
12	Positive
13	Very positive

msdyn_targetentity

Property	Value
Description	Target entity for the AI agent status.
DisplayName	Target entity
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_targetentity`
RequiredLevel	None
Type	Lookup
Targets	incident, msdyn_emailthread

msdyn_targetentityIdType

Property	Value
Description
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`msdyn_targetentityidtype`
RequiredLevel	None
Type	EntityName

OverriddenCreatedOn

Property	Value
Description	Date and time that the record was migrated.
DisplayName	Record Created On
IsValidForForm	False
IsValidForRead	True
LogicalName	`overriddencreatedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateOnly
ImeMode	Inactive
SourceTypeMask	0

SLAId

Property	Value
Description	Choose the service level agreement (SLA) that you want to apply to the record.
DisplayName	SLA
IsValidForForm	True
IsValidForRead	True
LogicalName	`slaid`
RequiredLevel	None
Type	Lookup
Targets	sla

statecode

Property	Value
Description	Status of the AI Agent Status
DisplayName	Status
IsValidForForm	True
IsValidForRead	True
LogicalName	`statecode`
RequiredLevel	SystemRequired
Type	State
DefaultFormValue
GlobalChoiceName	`msdyn_aiagentstatus_statecode`

statecode Choices/Options

Value	Details
0	Label: Active DefaultStatus: 1 InvariantName: `Active`
1	Label: Inactive DefaultStatus: 2 InvariantName: `Inactive`

statuscode

Property	Value
Description	Status of the AI Agent
DisplayName	Processing Status
IsValidForForm	True
IsValidForRead	True
LogicalName	`statuscode`
RequiredLevel	None
Type	Status
DefaultFormValue
GlobalChoiceName	`msdyn_aiagentstatus_statuscode`

statuscode Choices/Options

Value	Details
1	Label: In Progress State:0 TransitionData: None
2	Label: Escalated State:1 TransitionData: None
3	Label: Idle State:1 TransitionData: None
4	Label: Paused State:1 TransitionData: None

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`timezoneruleversionnumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
IsValidForForm	False
IsValidForRead	True
LogicalName	`utcconversiontimezonecode`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy
CreatedOn
CreatedOnBehalfBy
ModifiedBy
ModifiedOn
ModifiedOnBehalfBy
OnHoldTime
OrganizationId
slaidname
SLAInvokedId
VersionNumber

CreatedBy

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

CreatedOn

Property	Value
Description	Date and time when the record was created.
DisplayName	Created On
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

CreatedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedBy

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedOn

Property	Value
Description	Date and time when the record was modified.
DisplayName	Modified On
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

ModifiedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

OnHoldTime

Property	Value
Description	Shows how long, in minutes, that the record was on hold
DisplayName	On Hold Time (Minutes)
IsValidForForm	True
IsValidForRead	True
LogicalName	`onholdtime`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

OrganizationId

Property	Value
Description	Unique identifier for the organization
DisplayName	Organization Id
IsValidForForm	False
IsValidForRead	True
LogicalName	`organizationid`
RequiredLevel	None
Type	Lookup
Targets	organization

slaidname

Property	Value
Description
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`slaidname`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

SLAInvokedId

Property	Value
Description	For internal use only.
DisplayName	Last SLA Applied
IsValidForForm	False
IsValidForRead	True
LogicalName	`slainvokedid`
RequiredLevel	None
Type	Lookup
Targets	sla

VersionNumber

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`versionnumber`
RequiredLevel	None
Type	BigInt
MaxValue	9223372036854775807
MinValue	-9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

lk_msdyn_aiagentstatus_createdby
lk_msdyn_aiagentstatus_createdonbehalfby
lk_msdyn_aiagentstatus_modifiedby
lk_msdyn_aiagentstatus_modifiedonbehalfby
manualsla_msdyn_aiagentstatus
msdyn_email_msdyn_aiagentstatus
msdyn_msdyn_aiagentstatus_incident_msdyn_targetentity
msdyn_msdyn_aiagentstatus_msdyn_emailthread_msdyn_targetentity
msdyn_msdyn_intent_msdyn_aiagentstatus
msdyn_msdyn_intentfamily_msdyn_aiagentstatus
msdyn_msdyn_intentgroup_msdyn_aiagentstatus
msdyn_slakpiinstance_msdyn_aiagentstatus_agentresolutiontimekpi
organization_msdyn_aiagentstatus
sla_msdyn_aiagentstatus

lk_msdyn_aiagentstatus_createdby

One-To-Many Relationship: systemuser lk_msdyn_aiagentstatus_createdby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdby`
ReferencingEntityNavigationPropertyName	`createdby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_aiagentstatus_createdonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_aiagentstatus_createdonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdonbehalfby`
ReferencingEntityNavigationPropertyName	`createdonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_aiagentstatus_modifiedby

One-To-Many Relationship: systemuser lk_msdyn_aiagentstatus_modifiedby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedby`
ReferencingEntityNavigationPropertyName	`modifiedby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_aiagentstatus_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_aiagentstatus_modifiedonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedonbehalfby`
ReferencingEntityNavigationPropertyName	`modifiedonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

manualsla_msdyn_aiagentstatus

One-To-Many Relationship: sla manualsla_msdyn_aiagentstatus

Property	Value
ReferencedEntity	`sla`
ReferencedAttribute	`slaid`
ReferencingAttribute	`slaid`
ReferencingEntityNavigationPropertyName	`slaid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_email_msdyn_aiagentstatus

One-To-Many Relationship: email msdyn_email_msdyn_aiagentstatus

Property	Value
ReferencedEntity	`email`
ReferencedAttribute	`activityid`
ReferencingAttribute	`msdyn_lastemailactivity`
ReferencingEntityNavigationPropertyName	`msdyn_lastemailactivity`
IsHierarchical
CascadeConfiguration	Archive: `RemoveLink` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_msdyn_aiagentstatus_incident_msdyn_targetentity

One-To-Many Relationship: incident msdyn_msdyn_aiagentstatus_incident_msdyn_targetentity

Property	Value
ReferencedEntity	`incident`
ReferencedAttribute	`incidentid`
ReferencingAttribute	`msdyn_targetentity`
ReferencingEntityNavigationPropertyName	`msdyn_targetentity_incident`
IsHierarchical
CascadeConfiguration	Archive: `RemoveLink` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_msdyn_aiagentstatus_msdyn_emailthread_msdyn_targetentity

One-To-Many Relationship: msdyn_emailthread msdyn_msdyn_aiagentstatus_msdyn_emailthread_msdyn_targetentity

Property	Value
ReferencedEntity	`msdyn_emailthread`
ReferencedAttribute	`msdyn_emailthreadid`
ReferencingAttribute	`msdyn_targetentity`
ReferencingEntityNavigationPropertyName	`msdyn_targetentity_msdyn_emailthread`
IsHierarchical
CascadeConfiguration	Archive: `RemoveLink` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_msdyn_intent_msdyn_aiagentstatus

One-To-Many Relationship: msdyn_intent msdyn_msdyn_intent_msdyn_aiagentstatus

Property	Value
ReferencedEntity	`msdyn_intent`
ReferencedAttribute	`msdyn_intentid`
ReferencingAttribute	`msdyn_lastintent`
ReferencingEntityNavigationPropertyName	`msdyn_lastintent`
IsHierarchical
CascadeConfiguration	Archive: `RemoveLink` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_msdyn_intentfamily_msdyn_aiagentstatus

One-To-Many Relationship: msdyn_intentfamily msdyn_msdyn_intentfamily_msdyn_aiagentstatus

Property	Value
ReferencedEntity	`msdyn_intentfamily`
ReferencedAttribute	`msdyn_intentfamilyid`
ReferencingAttribute	`msdyn_lastintentfamily`
ReferencingEntityNavigationPropertyName	`msdyn_lastintentfamily`
IsHierarchical
CascadeConfiguration	Archive: `RemoveLink` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_msdyn_intentgroup_msdyn_aiagentstatus

One-To-Many Relationship: msdyn_intent msdyn_msdyn_intentgroup_msdyn_aiagentstatus

Property	Value
ReferencedEntity	`msdyn_intent`
ReferencedAttribute	`msdyn_intentid`
ReferencingAttribute	`msdyn_lastintentgroup`
ReferencingEntityNavigationPropertyName	`msdyn_lastintentgroup`
IsHierarchical
CascadeConfiguration	Archive: `RemoveLink` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_slakpiinstance_msdyn_aiagentstatus_agentresolutiontimekpi

One-To-Many Relationship: slakpiinstance msdyn_slakpiinstance_msdyn_aiagentstatus_agentresolutiontimekpi

Property	Value
ReferencedEntity	`slakpiinstance`
ReferencedAttribute	`slakpiinstanceid`
ReferencingAttribute	`msdyn_agentresolutiontimekpi`
ReferencingEntityNavigationPropertyName	`msdyn_agentresolutiontimekpi`
IsHierarchical
CascadeConfiguration	Archive: `RemoveLink` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

organization_msdyn_aiagentstatus

One-To-Many Relationship: organization organization_msdyn_aiagentstatus

Property	Value
ReferencedEntity	`organization`
ReferencedAttribute	`organizationid`
ReferencingAttribute	`organizationid`
ReferencingEntityNavigationPropertyName	`organizationid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

sla_msdyn_aiagentstatus

One-To-Many Relationship: sla sla_msdyn_aiagentstatus

Property	Value
ReferencedEntity	`sla`
ReferencedAttribute	`slaid`
ReferencingAttribute	`slainvokedid`
ReferencingEntityNavigationPropertyName	`slainvokedid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_aiagentstatus_AsyncOperations
msdyn_aiagentstatus_BulkDeleteFailures
msdyn_aiagentstatus_MailboxTrackingFolders
msdyn_aiagentstatus_PrincipalObjectAttributeAccesses
msdyn_aiagentstatus_ProcessSession
msdyn_aiagentstatus_SLAKPIInstances
msdyn_aiagentstatus_SyncErrors
msdyn_incident_msdyn_aiagentstatus

msdyn_aiagentstatus_AsyncOperations

Many-To-One Relationship: asyncoperation msdyn_aiagentstatus_AsyncOperations

Property	Value
ReferencingEntity	`asyncoperation`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_aiagentstatus_AsyncOperations`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_aiagentstatus_BulkDeleteFailures

Many-To-One Relationship: bulkdeletefailure msdyn_aiagentstatus_BulkDeleteFailures

Property	Value
ReferencingEntity	`bulkdeletefailure`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_aiagentstatus_BulkDeleteFailures`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_aiagentstatus_MailboxTrackingFolders

Many-To-One Relationship: mailboxtrackingfolder msdyn_aiagentstatus_MailboxTrackingFolders

Property	Value
ReferencingEntity	`mailboxtrackingfolder`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_aiagentstatus_MailboxTrackingFolders`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_aiagentstatus_PrincipalObjectAttributeAccesses

Many-To-One Relationship: principalobjectattributeaccess msdyn_aiagentstatus_PrincipalObjectAttributeAccesses

Property	Value
ReferencingEntity	`principalobjectattributeaccess`
ReferencingAttribute	`objectid`
ReferencedEntityNavigationPropertyName	`msdyn_aiagentstatus_PrincipalObjectAttributeAccesses`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_aiagentstatus_ProcessSession

Many-To-One Relationship: processsession msdyn_aiagentstatus_ProcessSession

Property	Value
ReferencingEntity	`processsession`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_aiagentstatus_ProcessSession`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_aiagentstatus_SLAKPIInstances

Many-To-One Relationship: slakpiinstance msdyn_aiagentstatus_SLAKPIInstances

Property	Value
ReferencingEntity	`slakpiinstance`
ReferencingAttribute	`regarding`
ReferencedEntityNavigationPropertyName	`msdyn_aiagentstatus_SLAKPIInstances`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_aiagentstatus_SyncErrors

Many-To-One Relationship: syncerror msdyn_aiagentstatus_SyncErrors

Property	Value
ReferencingEntity	`syncerror`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_aiagentstatus_SyncErrors`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_incident_msdyn_aiagentstatus

Many-To-One Relationship: incident msdyn_incident_msdyn_aiagentstatus

Property	Value
ReferencingEntity	`incident`
ReferencingAttribute	`msdyn_aiagentstatus`
ReferencedEntityNavigationPropertyName	`msdyn_incident_msdyn_aiagentstatus`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

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Last updated on 2026-09-19