Contact Center Agent Skill Configuration (msdyn_contactcenteragentskill) table/entity reference (Microsoft Dynamics 365)

Configuration for contact center agent skills that are enabled for a given persona or user

Messages

The following table lists the messages for the Contact Center Agent Skill Configuration (msdyn_contactcenteragentskill) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
`Assign` Event: True	`PATCH` /msdyn_contactcenteragentskills(msdyn_contactcenteragentskillid) Update the `ownerid` property.	AssignRequest
`Associate` Event: True	Associate records	Associate records
`BulkRetain` Event: True	BulkRetain	Learn to use messages with the SDK for .NET
`Create` Event: True	`POST` /msdyn_contactcenteragentskills See Create	Create records
`CreateMultiple` Event: True	CreateMultiple	CreateMultipleRequest
`Delete` Event: True	`DELETE` /msdyn_contactcenteragentskills(msdyn_contactcenteragentskillid) See Delete	Delete records
`Disassociate` Event: True	Disassociate records	Disassociate records
`GrantAccess` Event: True	GrantAccess	GrantAccessRequest
`IsValidStateTransition` Event: False	IsValidStateTransition	IsValidStateTransitionRequest
`ModifyAccess` Event: True	ModifyAccess	ModifyAccessRequest
`PurgeRetainedContent` Event: True	PurgeRetainedContent	Learn to use messages with the SDK for .NET
`Retain` Event: True	Retain	Learn to use messages with the SDK for .NET
`Retrieve` Event: True	`GET` /msdyn_contactcenteragentskills(msdyn_contactcenteragentskillid) See Retrieve	Retrieve records
`RetrieveMultiple` Event: True	`GET` /msdyn_contactcenteragentskills See Query data	Query data
`RetrievePrincipalAccess` Event: True	RetrievePrincipalAccess	RetrievePrincipalAccessRequest
`RetrieveSharedPrincipalsAndAccess` Event: True	RetrieveSharedPrincipalsAndAccess	RetrieveSharedPrincipalsAndAccessRequest
`RevokeAccess` Event: True	RevokeAccess	RevokeAccessRequest
`RollbackRetain` Event: True	RollbackRetain	Learn to use messages with the SDK for .NET
`SetState` Event: True	`PATCH` /msdyn_contactcenteragentskills(msdyn_contactcenteragentskillid) Update the `statecode` and `statuscode` properties.	SetStateRequest
`Update` Event: True	`PATCH` /msdyn_contactcenteragentskills(msdyn_contactcenteragentskillid) See Update	Update records
`UpdateMultiple` Event: True	UpdateMultiple	UpdateMultipleRequest
`Upsert` Event: False	`PATCH` /msdyn_contactcenteragentskills(msdyn_contactcenteragentskillid) See Upsert a table row	UpsertRequest
`UpsertMultiple` Event: False	UpsertMultiple	UpsertMultipleRequest
`ValidateRetentionConfig` Event: True	ValidateRetentionConfig	Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Contact Center Agent Skill Configuration (msdyn_contactcenteragentskill) table.

Property	Value
DisplayName	Contact Center Agent Skill Configuration
DisplayCollectionName	Contact Center Agent Skill Configurations
SchemaName	`msdyn_contactcenteragentskill`
CollectionSchemaName	`msdyn_contactcenteragentskills`
EntitySetName	`msdyn_contactcenteragentskills`
LogicalName	`msdyn_contactcenteragentskill`
LogicalCollectionName	`msdyn_contactcenteragentskills`
PrimaryIdAttribute	`msdyn_contactcenteragentskillid`
PrimaryNameAttribute	`msdyn_contactcenteragentskillidentifier`
TableType	`Standard`
OwnershipType	`UserOwned`

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber
IsCustomizable
msdyn_agentassistcategory
msdyn_agentskillicon
msdyn_agentskilltype
msdyn_configuration
msdyn_contactcenteragentskillId
msdyn_contactcenteragentskillidentifier
msdyn_demolink
msdyn_description
msdyn_isskillenabled
msdyn_name
msdyn_skillsource
OverriddenCreatedOn
OwnerId
OwnerIdType
statecode
statuscode
TimeZoneRuleVersionNumber
UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`importsequencenumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

IsCustomizable

Property	Value
Description	For internal use only.
DisplayName	Is Customizable
IsValidForForm	False
IsValidForRead	True
LogicalName	`iscustomizable`
RequiredLevel	SystemRequired
Type	ManagedProperty

msdyn_agentassistcategory

Property	Value
Description	Whether a skill is Self-Service or Assisted-Service or both.
DisplayName	Skill Category
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_agentassistcategory`
RequiredLevel	None
Type	MultiSelectPicklist
DefaultFormValue
GlobalChoiceName	`msdyn_contactcenteragentskill_msdyn_agentassistcategory`

msdyn_agentassistcategory Choices/Options

Value	Label
192350001	Self-Service
192350002	Assisted-Service

msdyn_agentskillicon

Property	Value
Description	PNG/BMP/SVG image data for the skill icon.
DisplayName	Icon
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_agentskillicon`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	4000

msdyn_agentskilltype

Property	Value
Description	Categorizes skills into marketplace tabs.
DisplayName	Skill Type
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_agentskilltype`
RequiredLevel	None
Type	Picklist
DefaultFormValue
GlobalChoiceName	`msdyn_contactcenteragentskill_msdyn_agentskilltype`

msdyn_agentskilltype Choices/Options

Value	Label
192350001	Customer Assist
192350002	Quality Assurance
192350003	Service Operations

msdyn_configuration

Property	Value
Description	JSON configuration for the capability
DisplayName	Configuration
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_configuration`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	1048576

msdyn_contactcenteragentskillId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Contact Center Agent Skills
IsValidForForm	False
IsValidForRead	True
LogicalName	`msdyn_contactcenteragentskillid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_contactcenteragentskillidentifier

Property	Value
Description
DisplayName	Contact Center Agent Skill Identifier
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_contactcenteragentskillidentifier`
RequiredLevel	SystemRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	850

msdyn_demolink

Property	Value
Description	Absolute HTTPS URL to skill demo or documentation.
DisplayName	Demo Link
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_demolink`
RequiredLevel	None
Type	String
Format	Url
FormatName	Url
ImeMode	Auto
IsLocalizable	False
MaxLength	2000

msdyn_description

Property	Value
Description	Human-readable description of the skill's purpose and capabilities.
DisplayName	Description
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_description`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	4000

msdyn_isskillenabled

Property	Value
Description
DisplayName	Is Skill Enabled
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_isskillenabled`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_contactcenteragentskill_msdyn_isskillenabled`
DefaultValue	False
True Label
False Label

msdyn_name

Property	Value
Description	User-facing display name for the skill.
DisplayName	Name
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_name`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	200

msdyn_skillsource

Property	Value
Description	Origin of the skill.
DisplayName	Skill Source
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_skillsource`
RequiredLevel	None
Type	Picklist
DefaultFormValue
GlobalChoiceName	`msdyn_contactcenteragentskill_msdyn_skillsource`

msdyn_skillsource Choices/Options

Value	Label
192350001	Builtin
192350002	Custom
192350003	Third Party

OverriddenCreatedOn

Property	Value
Description	Date and time that the record was migrated.
DisplayName	Record Created On
IsValidForForm	False
IsValidForRead	True
LogicalName	`overriddencreatedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateOnly
ImeMode	Inactive
SourceTypeMask	0

OwnerId

Property	Value
Description	Owner Id
DisplayName	Owner
IsValidForForm	True
IsValidForRead	True
LogicalName	`ownerid`
RequiredLevel	SystemRequired
Type	Owner
Targets	systemuser, team

OwnerIdType

Property	Value
Description	Owner Id Type
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`owneridtype`
RequiredLevel	SystemRequired
Type	EntityName

statecode

Property	Value
Description	Status of the Contact Center Agent Skills
DisplayName	Status
IsValidForForm	True
IsValidForRead	True
LogicalName	`statecode`
RequiredLevel	SystemRequired
Type	State
DefaultFormValue
GlobalChoiceName	`msdyn_contactcenteragentskill_statecode`

statecode Choices/Options

Value	Details
0	Label: Active DefaultStatus: 1 InvariantName: `Active`
1	Label: Inactive DefaultStatus: 2 InvariantName: `Inactive`

statuscode

Property	Value
Description	Reason for the status of the Contact Center Agent Skills
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	`statuscode`
RequiredLevel	None
Type	Status
DefaultFormValue
GlobalChoiceName	`msdyn_contactcenteragentskill_statuscode`

statuscode Choices/Options

Value	Details
1	Label: Active State:0 TransitionData: None
2	Label: Inactive State:1 TransitionData: None

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`timezoneruleversionnumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
IsValidForForm	False
IsValidForRead	True
LogicalName	`utcconversiontimezonecode`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

ComponentIdUnique
ComponentState
CreatedBy
CreatedOn
CreatedOnBehalfBy
IsManaged
ModifiedBy
ModifiedOn
ModifiedOnBehalfBy
OverwriteTime
OwnerIdName
OwnerIdYomiName
OwningBusinessUnit
OwningTeam
OwningUser
SolutionId
SupportingSolutionId
VersionNumber

ComponentIdUnique

Property	Value
Description	For internal use only.
DisplayName	Row id unique
IsValidForForm	False
IsValidForRead	True
LogicalName	`componentidunique`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

ComponentState

Property	Value
Description	For internal use only.
DisplayName	Component State
IsValidForForm	False
IsValidForRead	True
LogicalName	`componentstate`
RequiredLevel	SystemRequired
Type	Picklist
DefaultFormValue
GlobalChoiceName	`componentstate`

ComponentState Choices/Options

Value	Label
0	Published
1	Unpublished
2	Deleted
3	Deleted Unpublished

CreatedBy

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

CreatedOn

Property	Value
Description	Date and time when the record was created.
DisplayName	Created On
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

CreatedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

IsManaged

Property	Value
Description	Indicates whether the solution component is part of a managed solution.
DisplayName	Is Managed
IsValidForForm	False
IsValidForRead	True
LogicalName	`ismanaged`
RequiredLevel	SystemRequired
Type	Boolean
GlobalChoiceName	`ismanaged`
DefaultValue	False
True Label	Managed
False Label	Unmanaged

ModifiedBy

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedOn

Property	Value
Description	Date and time when the record was modified.
DisplayName	Modified On
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

ModifiedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

OverwriteTime

Property	Value
Description	For internal use only.
DisplayName	Record Overwrite Time
IsValidForForm	False
IsValidForRead	True
LogicalName	`overwritetime`
RequiredLevel	SystemRequired
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

OwnerIdName

Property	Value
Description	Name of the owner
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`owneridname`
RequiredLevel	SystemRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

OwnerIdYomiName

Property	Value
Description	Yomi name of the owner
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`owneridyominame`
RequiredLevel	SystemRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

OwningBusinessUnit

Property	Value
Description	Unique identifier for the business unit that owns the record
DisplayName	Owning Business Unit
IsValidForForm	True
IsValidForRead	True
LogicalName	`owningbusinessunit`
RequiredLevel	None
Type	Lookup
Targets	businessunit

OwningTeam

Property	Value
Description	Unique identifier for the team that owns the record.
DisplayName	Owning Team
IsValidForForm	False
IsValidForRead	True
LogicalName	`owningteam`
RequiredLevel	None
Type	Lookup
Targets	team

OwningUser

Property	Value
Description	Unique identifier for the user that owns the record.
DisplayName	Owning User
IsValidForForm	False
IsValidForRead	True
LogicalName	`owninguser`
RequiredLevel	None
Type	Lookup
Targets	systemuser

SolutionId

Property	Value
Description	Unique identifier of the associated solution.
DisplayName	Solution
IsValidForForm	False
IsValidForRead	True
LogicalName	`solutionid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

SupportingSolutionId

Property	Value
Description	For internal use only.
DisplayName	Solution
IsValidForForm	False
IsValidForRead	False
LogicalName	`supportingsolutionid`
RequiredLevel	None
Type	Uniqueidentifier

VersionNumber

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`versionnumber`
RequiredLevel	None
Type	BigInt
MaxValue	9223372036854775807
MinValue	-9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

business_unit_msdyn_contactcenteragentskill
lk_msdyn_contactcenteragentskill_createdby
lk_msdyn_contactcenteragentskill_createdonbehalfby
lk_msdyn_contactcenteragentskill_modifiedby
lk_msdyn_contactcenteragentskill_modifiedonbehalfby
owner_msdyn_contactcenteragentskill
team_msdyn_contactcenteragentskill
user_msdyn_contactcenteragentskill

business_unit_msdyn_contactcenteragentskill

One-To-Many Relationship: businessunit business_unit_msdyn_contactcenteragentskill

Property	Value
ReferencedEntity	`businessunit`
ReferencedAttribute	`businessunitid`
ReferencingAttribute	`owningbusinessunit`
ReferencingEntityNavigationPropertyName	`owningbusinessunit`
IsHierarchical
CascadeConfiguration	Archive: `Restrict` Assign: `NoCascade` Delete: `Restrict` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_contactcenteragentskill_createdby

One-To-Many Relationship: systemuser lk_msdyn_contactcenteragentskill_createdby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdby`
ReferencingEntityNavigationPropertyName	`createdby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_contactcenteragentskill_createdonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_contactcenteragentskill_createdonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdonbehalfby`
ReferencingEntityNavigationPropertyName	`createdonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_contactcenteragentskill_modifiedby

One-To-Many Relationship: systemuser lk_msdyn_contactcenteragentskill_modifiedby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedby`
ReferencingEntityNavigationPropertyName	`modifiedby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_contactcenteragentskill_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_contactcenteragentskill_modifiedonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedonbehalfby`
ReferencingEntityNavigationPropertyName	`modifiedonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

owner_msdyn_contactcenteragentskill

One-To-Many Relationship: owner owner_msdyn_contactcenteragentskill

Property	Value
ReferencedEntity	`owner`
ReferencedAttribute	`ownerid`
ReferencingAttribute	`ownerid`
ReferencingEntityNavigationPropertyName	`ownerid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

team_msdyn_contactcenteragentskill

One-To-Many Relationship: team team_msdyn_contactcenteragentskill

Property	Value
ReferencedEntity	`team`
ReferencedAttribute	`teamid`
ReferencingAttribute	`owningteam`
ReferencingEntityNavigationPropertyName	`owningteam`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

user_msdyn_contactcenteragentskill

One-To-Many Relationship: systemuser user_msdyn_contactcenteragentskill

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`owninguser`
ReferencingEntityNavigationPropertyName	`owninguser`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_contactcenteragentskill_AsyncOperations
msdyn_contactcenteragentskill_BulkDeleteFailures
msdyn_contactcenteragentskill_DuplicateBaseRecord
msdyn_contactcenteragentskill_DuplicateMatchingRecord
msdyn_contactcenteragentskill_MailboxTrackingFolders
msdyn_contactcenteragentskill_PrincipalObjectAttributeAccesses
msdyn_contactcenteragentskill_ProcessSession
msdyn_contactcenteragentskill_SyncErrors
msdyn_contactcenteragentskillsetting_agentskillid_msdyn_contactcenteragentskill
msdyn_contactcenterworkstreamskill_agentskillid_msdyn_contactcenteragentskill

msdyn_contactcenteragentskill_AsyncOperations

Many-To-One Relationship: asyncoperation msdyn_contactcenteragentskill_AsyncOperations

Property	Value
ReferencingEntity	`asyncoperation`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_contactcenteragentskill_AsyncOperations`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_contactcenteragentskill_BulkDeleteFailures

Many-To-One Relationship: bulkdeletefailure msdyn_contactcenteragentskill_BulkDeleteFailures

Property	Value
ReferencingEntity	`bulkdeletefailure`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_contactcenteragentskill_BulkDeleteFailures`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_contactcenteragentskill_DuplicateBaseRecord

Many-To-One Relationship: duplicaterecord msdyn_contactcenteragentskill_DuplicateBaseRecord

Property	Value
ReferencingEntity	`duplicaterecord`
ReferencingAttribute	`baserecordid`
ReferencedEntityNavigationPropertyName	`msdyn_contactcenteragentskill_DuplicateBaseRecord`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_contactcenteragentskill_DuplicateMatchingRecord

Many-To-One Relationship: duplicaterecord msdyn_contactcenteragentskill_DuplicateMatchingRecord

Property	Value
ReferencingEntity	`duplicaterecord`
ReferencingAttribute	`duplicaterecordid`
ReferencedEntityNavigationPropertyName	`msdyn_contactcenteragentskill_DuplicateMatchingRecord`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_contactcenteragentskill_MailboxTrackingFolders

Many-To-One Relationship: mailboxtrackingfolder msdyn_contactcenteragentskill_MailboxTrackingFolders

Property	Value
ReferencingEntity	`mailboxtrackingfolder`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_contactcenteragentskill_MailboxTrackingFolders`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_contactcenteragentskill_PrincipalObjectAttributeAccesses

Many-To-One Relationship: principalobjectattributeaccess msdyn_contactcenteragentskill_PrincipalObjectAttributeAccesses

Property	Value
ReferencingEntity	`principalobjectattributeaccess`
ReferencingAttribute	`objectid`
ReferencedEntityNavigationPropertyName	`msdyn_contactcenteragentskill_PrincipalObjectAttributeAccesses`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_contactcenteragentskill_ProcessSession

Many-To-One Relationship: processsession msdyn_contactcenteragentskill_ProcessSession

Property	Value
ReferencingEntity	`processsession`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_contactcenteragentskill_ProcessSession`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_contactcenteragentskill_SyncErrors

Many-To-One Relationship: syncerror msdyn_contactcenteragentskill_SyncErrors

Property	Value
ReferencingEntity	`syncerror`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_contactcenteragentskill_SyncErrors`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_contactcenteragentskillsetting_agentskillid_msdyn_contactcenteragentskill

Many-To-One Relationship: msdyn_contactcenteragentskillsetting msdyn_contactcenteragentskillsetting_agentskillid_msdyn_contactcenteragentskill

Property	Value
ReferencingEntity	`msdyn_contactcenteragentskillsetting`
ReferencingAttribute	`msdyn_agentskillid`
ReferencedEntityNavigationPropertyName	`msdyn_contactcenteragentskillsetting_agentskillid_msdyn_contactcenteragentskill`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_contactcenterworkstreamskill_agentskillid_msdyn_contactcenteragentskill

Many-To-One Relationship: msdyn_contactcenterworkstreamskill msdyn_contactcenterworkstreamskill_agentskillid_msdyn_contactcenteragentskill

Property	Value
ReferencingEntity	`msdyn_contactcenterworkstreamskill`
ReferencingAttribute	`msdyn_agentskillid`
ReferencedEntityNavigationPropertyName	`msdyn_contactcenterworkstreamskill_agentskillid_msdyn_contactcenteragentskill`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

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Last updated on 2026-09-19