Edit

Proactive Callback Profile (msdyn_proactive_callback_profile) table/entity reference (Microsoft Dynamics 365 Field Service)

Configuration entity for callback profiles used in direct and scheduled callback scenarios.

Messages

The following table lists the messages for the Proactive Callback Profile (msdyn_proactive_callback_profile) table. Messages represent operations that can be performed on the table. They may also be events.

Name
Is Event?
Web API Operation SDK for .NET
Assign
Event: True
PATCH /msdyn_proactive_callback_profiles(msdyn_proactive_callback_profileid)
Update the ownerid property.
AssignRequest
Associate
Event: True
Associate records Associate records
BulkRetain
Event: True
BulkRetain Learn to use messages with the SDK for .NET
Create
Event: True
POST /msdyn_proactive_callback_profiles
See Create
Create records
CreateMultiple
Event: True
CreateMultiple CreateMultipleRequest
Delete
Event: True
DELETE /msdyn_proactive_callback_profiles(msdyn_proactive_callback_profileid)
See Delete
Delete records
Disassociate
Event: True
Disassociate records Disassociate records
GrantAccess
Event: True
GrantAccess GrantAccessRequest
IsValidStateTransition
Event: False
IsValidStateTransition IsValidStateTransitionRequest
ModifyAccess
Event: True
ModifyAccess ModifyAccessRequest
PurgeRetainedContent
Event: True
PurgeRetainedContent Learn to use messages with the SDK for .NET
Restore
Event: True
Restore Learn to use messages with the SDK for .NET
Retain
Event: True
Retain Learn to use messages with the SDK for .NET
Retrieve
Event: True
GET /msdyn_proactive_callback_profiles(msdyn_proactive_callback_profileid)
See Retrieve
Retrieve records
RetrieveMultiple
Event: True
GET /msdyn_proactive_callback_profiles
See Query data
Query data
RetrievePrincipalAccess
Event: True
RetrievePrincipalAccess RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess
Event: True
RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess
Event: True
RevokeAccess RevokeAccessRequest
RollbackRetain
Event: True
RollbackRetain Learn to use messages with the SDK for .NET
SetState
Event: True
PATCH /msdyn_proactive_callback_profiles(msdyn_proactive_callback_profileid)
Update the statecode and statuscode properties.
SetStateRequest
Update
Event: True
PATCH /msdyn_proactive_callback_profiles(msdyn_proactive_callback_profileid)
See Update
Update records
UpdateMultiple
Event: True
UpdateMultiple UpdateMultipleRequest
Upsert
Event: False
PATCH /msdyn_proactive_callback_profiles(msdyn_proactive_callback_profileid)
See Upsert a table row
UpsertRequest
UpsertMultiple
Event: False
UpsertMultiple UpsertMultipleRequest
ValidateRetentionConfig
Event: True
ValidateRetentionConfig Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Proactive Callback Profile (msdyn_proactive_callback_profile) table.

Property Value
DisplayName Proactive Callback Profile
DisplayCollectionName Proactive Callback Profiles
SchemaName msdyn_proactive_callback_profile
CollectionSchemaName msdyn_proactive_callback_profiles
EntitySetName msdyn_proactive_callback_profiles
LogicalName msdyn_proactive_callback_profile
LogicalCollectionName msdyn_proactive_callback_profiles
PrimaryIdAttribute msdyn_proactive_callback_profileid
PrimaryNameAttribute msdyn_name
TableType Standard
OwnershipType UserOwned

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
IsValidForForm False
IsValidForRead True
LogicalName importsequencenumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -2147483648

msdyn_alternate_phone_number_terminating_key

Property Value
Description The DTMF key used to terminate alternate phone number entry (e.g. *, #, ##).
DisplayName Alternate Phone Number Terminating Key
IsValidForForm True
IsValidForRead True
LogicalName msdyn_alternate_phone_number_terminating_key
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_ask_for_alternate_number

Property Value
Description Whether to ask the customer for an alternate phone number for the callback.
DisplayName Ask For Alternate Number
IsValidForForm True
IsValidForRead True
LogicalName msdyn_ask_for_alternate_number
RequiredLevel ApplicationRequired
Type Boolean
GlobalChoiceName msdyn_proactive_callback_profile_msdyn_ask_for_alternate_number
DefaultValue False
True Label Yes
False Label No

msdyn_bot_user

Property Value
Description The bot user assigned to handle callback conversations.
DisplayName Bot User
IsValidForForm True
IsValidForRead True
LogicalName msdyn_bot_user
RequiredLevel ApplicationRequired
Type Lookup
Targets systemuser

msdyn_call_outside_queue_hours

Property Value
Description Whether callbacks can be executed outside queue operating hours.
DisplayName Call Outside Queue Hours
IsValidForForm True
IsValidForRead True
LogicalName msdyn_call_outside_queue_hours
RequiredLevel ApplicationRequired
Type Boolean
GlobalChoiceName msdyn_proactive_callback_profile_msdyn_call_outside_queue_hours
DefaultValue False
True Label Yes
False Label No

msdyn_callback_bot_user

Property Value
Description The bot user assigned to handle callback orchestration scenarios.
DisplayName Callback Bot User
IsValidForForm True
IsValidForRead True
LogicalName msdyn_callback_bot_user
RequiredLevel ApplicationRequired
Type Lookup
Targets systemuser

msdyn_callback_number_behavior

Property Value
Description Controls which outbound number is used for callbacks: the same number the customer called from or a specific configured number.
DisplayName Callback Number Behavior
IsValidForForm True
IsValidForRead True
LogicalName msdyn_callback_number_behavior
RequiredLevel ApplicationRequired
Type Picklist
DefaultFormValue 192350000
GlobalChoiceName msdyn_proactive_callback_profile_msdyn_callback_number_behavior

msdyn_callback_number_behavior Choices/Options

Value Label
192350000 Same Number
192350001 Specific Number

msdyn_callback_offering_windows

Property Value
Description JSON-formatted offering windows for callback scheduling, converted to queue time zone (expected compact JSON array payload).
DisplayName Callback Offering Windows
IsValidForForm True
IsValidForRead True
LogicalName msdyn_callback_offering_windows
RequiredLevel None
Type Memo
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 4000

msdyn_callback_phone_number

Property Value
Description The outbound phone number for callbacks. If SameNumber behavior, this is the fallback number. If SpecificNumber, this is always used. Outbound voice numbers only.
DisplayName Callback Phone Number
IsValidForForm True
IsValidForRead True
LogicalName msdyn_callback_phone_number
RequiredLevel ApplicationRequired
Type Lookup
Targets msdyn_ocphonenumber

msdyn_callback_type

Property Value
Description Determines type of the callback profile
DisplayName Callback Type
IsValidForForm True
IsValidForRead True
LogicalName msdyn_callback_type
RequiredLevel ApplicationRequired
Type Picklist
DefaultFormValue 192350000
GlobalChoiceName msdyn_callback_type

msdyn_callback_type Choices/Options

Value Label
192350000 Direct Callback
192350001 Scheduled Callback

msdyn_delay_between_retries

Property Value
Description The delay between reattempts for callback delivery.
DisplayName Delay Between Retries
IsValidForForm True
IsValidForRead True
LogicalName msdyn_delay_between_retries
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue 0

msdyn_delay_between_retries_unit

Property Value
Description The unit for delayed reattempts (Second, Minute, Hour).
DisplayName Delay Between Retries Unit
IsValidForForm True
IsValidForRead True
LogicalName msdyn_delay_between_retries_unit
RequiredLevel None
Type Picklist
DefaultFormValue 192350000
GlobalChoiceName msdyn_proactive_callback_profile_msdyn_delay_between_retries_unit

msdyn_delay_between_retries_unit Choices/Options

Value Label
192350000 Second
192350001 Minute
192350002 Hour

msdyn_duplicate_prevention_settings

Property Value
Description Controls duplicate callback prevention scope.
DisplayName Duplicate Prevention Settings
IsValidForForm True
IsValidForRead True
LogicalName msdyn_duplicate_prevention_settings
RequiredLevel ApplicationRequired
Type Picklist
DefaultFormValue 192350000
GlobalChoiceName msdyn_proactive_callback_profile_msdyn_duplicate_prevention_settings

msdyn_duplicate_prevention_settings Choices/Options

Value Label
192350000 None
192350001 Same Queue
192350002 All Queues

msdyn_duplicate_resolution_action

Property Value
Description Action to take when a duplicate callback is detected.
DisplayName Duplicate Resolution Action
IsValidForForm True
IsValidForRead True
LogicalName msdyn_duplicate_resolution_action
RequiredLevel ApplicationRequired
Type Picklist
DefaultFormValue 192350000
GlobalChoiceName msdyn_proactive_callback_profile_msdyn_duplicate_resolution_action

msdyn_duplicate_resolution_action Choices/Options

Value Label
192350000 End Call
192350001 Wait In Queue

msdyn_fallback_action

Property Value
Description Determines the action to take when the callback bot fails. Hangup ends the call, Escalate transfers to a representative.
DisplayName Fallback Action
IsValidForForm True
IsValidForRead True
LogicalName msdyn_fallback_action
RequiredLevel ApplicationRequired
Type Picklist
DefaultFormValue 192350000
GlobalChoiceName msdyn_proactive_callback_profile_msdyn_fallback_action

msdyn_fallback_action Choices/Options

Value Label
192350000 Hangup
192350001 Escalate

msdyn_fallback_prompt_message

Property Value
Description Text played to the caller when the AI agent is unavailable and the fallback action requires a prompt before hanging up.
DisplayName Fallback Prompt Message
IsValidForForm True
IsValidForRead True
LogicalName msdyn_fallback_prompt_message
RequiredLevel None
Type Memo
Format TextArea
FormatName TextArea
ImeMode Auto
IsLocalizable False
MaxLength 1000

msdyn_max_callback_limit

Property Value
Description The maximum number of concurrent callbacks allowed.
DisplayName Maximum Callback Limit
IsValidForForm False
IsValidForRead True
LogicalName msdyn_max_callback_limit
RequiredLevel ApplicationRequired
Type Integer
MaxValue 2147483647
MinValue 0

msdyn_name

Property Value
Description The name of the custom entity.
DisplayName Name
IsValidForForm True
IsValidForRead True
LogicalName msdyn_name
RequiredLevel ApplicationRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_number_of_retries

Property Value
Description The number of reattempts allowed for a callback delivery.
DisplayName Number of Retries
IsValidForForm True
IsValidForRead True
LogicalName msdyn_number_of_retries
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue 0

msdyn_proactive_callback_profileId

Property Value
Description Unique identifier for entity instances
DisplayName Proactive Callback Profile
IsValidForForm False
IsValidForRead True
LogicalName msdyn_proactive_callback_profileid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_reattempt_rules

Property Value
Description JSON-formatted reattempt configuration rules (expected compact JSON object payload).
DisplayName Reattempt Rules
IsValidForForm True
IsValidForRead True
LogicalName msdyn_reattempt_rules
RequiredLevel None
Type Memo
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 4000

msdyn_repeat_message_interval_seconds

Property Value
Description The interval in seconds at which to repeat the callback question to the customer.
DisplayName Repeat Message Interval Seconds
IsValidForForm False
IsValidForRead True
LogicalName msdyn_repeat_message_interval_seconds
RequiredLevel ApplicationRequired
Type Integer
MaxValue 3600
MinValue 30

msdyn_wait_time_limit_seconds

Property Value
Description The average wait time threshold value for callback throttling rules.
DisplayName Wait Time Limit Seconds
IsValidForForm True
IsValidForRead True
LogicalName msdyn_wait_time_limit_seconds
RequiredLevel ApplicationRequired
Type Integer
MaxValue 2147483647
MinValue 0

msdyn_wait_time_limit_unit

Property Value
Description The unit of time for the wait time limit threshold.
DisplayName Wait Time Limit Unit
IsValidForForm True
IsValidForRead True
LogicalName msdyn_wait_time_limit_unit
RequiredLevel ApplicationRequired
Type Picklist
DefaultFormValue 192350000
GlobalChoiceName msdyn_proactive_callback_profile_msdyn_wait_time_limit_unit

msdyn_wait_time_limit_unit Choices/Options

Value Label
192350000 Seconds
192350001 Minutes

msdyn_wait_time_window_seconds

Property Value
Description The lookback window for calculating average wait time for callback throttling.
DisplayName Wait Time Window Seconds
IsValidForForm True
IsValidForRead True
LogicalName msdyn_wait_time_window_seconds
RequiredLevel ApplicationRequired
Type Integer
MaxValue 2147483647
MinValue 0

msdyn_wait_time_window_unit

Property Value
Description The unit of time for the wait time lookback window.
DisplayName Wait Time Window Unit
IsValidForForm True
IsValidForRead True
LogicalName msdyn_wait_time_window_unit
RequiredLevel ApplicationRequired
Type Picklist
DefaultFormValue 192350000
GlobalChoiceName msdyn_proactive_callback_profile_msdyn_wait_time_window_unit

msdyn_wait_time_window_unit Choices/Options

Value Label
192350000 Seconds
192350001 Minutes
192350002 Hours

OverriddenCreatedOn

Property Value
Description Date and time that the record was migrated.
DisplayName Record Created On
IsValidForForm False
IsValidForRead True
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateOnly
ImeMode Inactive
SourceTypeMask 0

OwnerId

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Type Owner
Targets systemuser, team

OwnerIdType

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

statecode

Property Value
Description Status of the Proactive Callback Profile
DisplayName Status
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State
DefaultFormValue
GlobalChoiceName msdyn_proactive_callback_profile_statecode

statecode Choices/Options

Value Details
0 Label: Active
DefaultStatus: 1
InvariantName: Active
1 Label: Inactive
DefaultStatus: 2
InvariantName: Inactive

statuscode

Property Value
Description Reason for the status of the Proactive Callback Profile
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status
DefaultFormValue
GlobalChoiceName msdyn_proactive_callback_profile_statuscode

statuscode Choices/Options

Value Details
1 Label: Active
State:0
TransitionData: None
2 Label: Inactive
State:1
TransitionData: None

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -1

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Type Lookup
Targets systemuser

CreatedOn

Property Value
Description Date and time when the record was created.
DisplayName Created On
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

CreatedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

ModifiedBy

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Type Lookup
Targets systemuser

ModifiedOn

Property Value
Description Date and time when the record was modified.
DisplayName Modified On
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

ModifiedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

OwnerIdName

Property Value
Description Name of the owner
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridname
RequiredLevel SystemRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OwnerIdYomiName

Property Value
Description Yomi name of the owner
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
RequiredLevel SystemRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OwningBusinessUnit

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm True
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Type Lookup
Targets businessunit

OwningTeam

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Type Lookup
Targets team

OwningUser

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Type Lookup
Targets systemuser

VersionNumber

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
RequiredLevel None
Type BigInt
MaxValue 9223372036854775807
MinValue -9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

msdyn_proactive_callback_profile_callback_phone_number_msdyn_ocphonenumber

One-To-Many Relationship: msdyn_ocphonenumber msdyn_proactive_callback_profile_callback_phone_number_msdyn_ocphonenumber

Property Value
ReferencedEntity msdyn_ocphonenumber
ReferencedAttribute msdyn_ocphonenumberid
ReferencingAttribute msdyn_callback_phone_number
ReferencingEntityNavigationPropertyName msdyn_callback_phone_number
IsHierarchical
CascadeConfiguration Archive: RemoveLink
Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_overflowactionconfig_proactive_callback_profileId_msdyn_proactive_callback_profile

Many-To-One Relationship: msdyn_overflowactionconfig msdyn_overflowactionconfig_proactive_callback_profileId_msdyn_proactive_callback_profile

Property Value
ReferencingEntity msdyn_overflowactionconfig
ReferencingAttribute msdyn_proactive_callback_profileid
ReferencedEntityNavigationPropertyName msdyn_overflowactionconfig_proactive_callback_profileId_msdyn_proactive_callback_profile
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_proactive_delivery_msdyn_proactive_callback_profileId_msdyn_proactive_callback_profile

Many-To-One Relationship: msdyn_proactive_delivery msdyn_proactive_delivery_msdyn_proactive_callback_profileId_msdyn_proactive_callback_profile

Property Value
ReferencingEntity msdyn_proactive_delivery
ReferencingAttribute msdyn_proactive_callback_profileid
ReferencedEntityNavigationPropertyName msdyn_proactive_delivery_msdyn_proactive_callback_profileId_msdyn_proactive_callback_profile
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10000
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference