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[This article is prerelease documentation and is subject to change.]
The AI-powered work order update in Dynamics 365 Field Service helps technicians use text or speech to describe completed work in the new Field Service mobile app experience. Copilot recommends changes to work order fields and applies them after confirmation.
Important
- This is a preview feature.
- Preview features aren't meant for production use and may have restricted functionality. These features are available before an official release so that customers can get early access and provide feedback.
The work order update feature follows the responsible AI guidelines and avoids information that violates certain restrictions.
Prerequisites
For regional availability, see the Copilot International Availability Report.
You must have a paid Field Service environment. Copilot isn't available in trial environments.
Enable Copilot to update work orders
An administrator can enable this feature. Open the Field Service Mobile app module and change to the Settings area. Go to Mobile settings > Features and enable the Work order update toggle.
Work order fields that the feature updates
Copilot can update the following fields on a work order from the new user experience in the mobile app:
Booking status
Booking times
Work order service task completion
Work order product quantity
Work order product line status
Work order service duration
Work order service line status
Open Copilot from the mobile app
Open a booking in the new mobile user experience and select the Copilot icon. Select the Update option to start describing your update.
Review the suggested updates and confirm them as you see fit.