Introduction

Generative AI can help business professionals draft content, summarize information, and develop ideas. Using it effectively starts with understanding what it does and recognizing its limitations. It also takes three human skills: directing it with clear intent, verifying what it produces, and owning the result.

Consider a marketing team preparing for a product launch. The team wants to draft customer communications, summarize planning meetings, and develop campaign ideas. Before using AI-generated content, team members need to decide what information is safe to share, how to verify each response, and which Microsoft Copilot mode fits the work.

By the end of this module, you're able to:

• Explain how generative AI uses prompts and learned patterns to create content.
• Identify responsible AI principles and practices for protecting sensitive data.
• Identify common AI risks and check key claims in AI-generated content against a trusted source before you use or share it.
• Identify the Microsoft Copilot mode (Chat, Cowork, Code, or Autopilot) that supports the outcome you need for a task.