Purple Plus

Publisher Attestation: The information on this page is based on a self-assessment report provided by the app developer on the security, compliance, and data handling practices followed by this app. Microsoft makes no guarantees regarding the accuracy of the information.

Last updated by the developer on: August 25, 2026

General information

Information provided by to Microsoft:

Information Response
App name Purple Plus
ID letsgopurple1652785264948.pplus_app
Company's website https://www.letsgopurple.com
App's Terms of Use https://www.letsgopurple.com/en/terms
Core functionality of the app Purple+ is a Microsoft Teams-native contact center platform built on Azure Communication Services, combining voice, chat and email with AI-powered routing, transcription, call recording and reporting.
Company headquarter location Netherlands (the)
App info page https://www.letsgopurple.com/en/contact-center
What is the hosting environment or service model used to run your app? Saas
Which hosting cloud providers does the app use? Azure
Is AI functionality part of the app�s core features or workflows? Yes
Online Service interfaces Microsoft Entra ID, Microsoft Graph, Azure Communication Services (incl. Teams interop/TPE and Direct Routing), Microsoft Teams platform, Azure Bot Service, Azure SQL Database, Azure Key Vault, Azure Blob Storage, Azure Service Bus, Azure Event Grid, Azure Web PubSub, Azure Cache for Redis, Azure Functions, Azure App Service, Application Insights, Azure Monitor / Log Analytics, Azure Resource Manager.

Questions

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How the app handles data

This information has been provided by about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.

Information Response
Does the app or underlying infrastructure process any data relating to a Microsoft customer or their device? No
Does the app or underlying infrastructure store any Microsoft customer data? No

Questions

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This information has been provided by Purple Plus about the security practices this app employs.

Information Response
Do you perform annual penetration testing on the app? No
Does the app have a documented disaster recovery plan, including a backup and restore strategy? Yes
Does your environment use traditional anti-malware protection or application controls? TraditionalAntiMalware, ApplicationControls
Do you have an established process for indentifying and risk ranking security vulnerabilities? Yes
Do you have a policy that governs your service level agreement (SLA) for applying patches? Yes
Do you carry out patch management activities according to your patching policy SLAs? Yes
Does your enviroment have any unsupported operating systems or software? No
Do you conduct quarterly vulnerability scanning on your app and the infastructure that supports it? No
Do you have a firewall installed on your external network boundary? Yes
Do you have an established change management process used to review and approve change requests before they are deployed to production? Yes
Is an additional person reviewing and approving all code change requests submitted to production by the original developer? Yes
Do secure coding practices take into account common vulnerability classes such as OWASP Top 10? No
Multifactor Authentication (MFA) enabled for: CodeRepositories, DNSManagement, Credential
Do you have an established process for provisioning, modification, and deletion of employee accounts? Yes
Do you have Intrusion Detection and Prevention (IDPS) software deployed at the perimeter of the network boundary supporting your app? N/A
Do you have event logging set up on all system components supporting your app? Yes
Are all logs reviewed on a regular cadence by human or automated tooling to detect potential security events? Yes
When a security event is detected are alerts automatically sent to an employee for triage? Yes
Do you have a formal information security risk management process established? Yes
Do you have a formal security incident response process documented and established? Yes
Do you report app or service data breaches to supervisory authorities and individuals affected by the breach within 72 hours of detection? Yes

Questions

Questions or updates to any of the information you see here? Contact us!

This information has been provided by Purple Plus regarding the compliance standards their app requires and has the certifications they have accomplished.

Information Response
Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)? N/A
Does the app comply with Health Information Trust Alliance, Common Security Framework (HITRUST CSF)? N/A
Has the organization achieved a Service Organization Controls (SOC 1) Certification? No
Has the organization achieved a Service Organization Controls (SOC 2) Certification? No
Has the organization achieved a Service Organization Controls (SOC 3) Certification? No
Do you carry out annual PCI DSS assessments against the app and its supporting environment? No
Is the app International Organization for Standardization (ISO 27001) certified? Yes
Does the app comply with International Organization for Standardization (ISO 27018)? N/A
Does the app comply with International Organization for Standardization (ISO 27017)? N/A
Does the app comply with International Organization for Standardization (ISO 27002)? N/A
Is the app Federal Risk and Authorization Management Program (FedRAMP) compliant? No
Does the app comply with Family Educational Rights and Privacy Act (FERPA)? N/A
Does the app comply with Children's Online Privacy Protection Act (COPPA)? N/A
Does the app comply with Sarbanes-Oxley Act (SOX)? N/A
Does the app comply with NIST 800-171? N/A
Has the app been Cloud Security Alliance (CSA Star) certified? No

Questions

Questions or updates to any of the information you see here? Contact us!

Information Response
Do you have GDPR or other privacy or data protection requirements or obligations (such as CCPA)? Yes
Does the app have an external-facing privacy notice that describes how it collects, uses, shares, and stores customer data? No
Does the app perform automated decision making, including profiling that could have a legal effect or similar impact? No
Does the app process customer data for a secondary purpose not described in the privacy notice (i.e. marketing, analytics)? No
Do you process special categories of sensitive data (i.e. racial or ethnic origin, political opinion, religious or philosophical beliefs, genetic or biometric data, health data) or categories of data subject to breach notification laws? No
Does the app collect or process data from minors (i.e., individuals under the age of 16)? No
Does the app have capabilities to delete an individual's personal data upon request? N/A
Does the app have capabilities to restrict or limit the processing of an individual's personal data upon request? N/A
Does the app provide individuals the ability to correct or update their personal data? N/A
Are regular data security and privacy reviews performed (for example, Data Protection Impact Assessments or privacy risk assessments) to identify risks related to the processing of personal data for the app? Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information Response
Does your application integrate with Microsoft identity platform (Microsoft Entra ID) for single-sign on, API access, etc.? Yes
Have you reviewed and complied with all applicable best practices outlined in the Microsoft identity platform integration checklist? Yes
Does your app use the latest version of MSAL (Microsoft Authentication Library) or Microsoft Identity Web for authentication? Yes
Does your app support Conditional Access policies? Yes
List the types of policies supported MFA Enforced: Mandates Multi-Factor Authentication for admins, guests, and all users. Block Legacy Auth: Denies access to outdated protocols that bypass MFA. Azure Management: Secures access to the Windows Azure Service Management API with MFA. Compliant Devices: Requires devices to be Microsoft Entra hybrid joined or MDM-compliant
Does your app support Continuous Access Evaluation (CAE) N/A
Does your app store any credentials in code? Yes
Apps and add-ins for Microsoft 365 might use additional Microsoft APIs outside of Microsoft Graph. Does your app or add-in use additional Microsoft APIs? No

Data access using Microsoft Graph

Graph Permission Permission Type Justification Microsoft Entra App ID
Calendars.ReadBasic.All application This allows Purple+ to read and display calendars in the contact list of the Purple+ Desktop App 7c25149a-50b2-4178-bc35-17ec57866f69
Presence.ReadWrite.All application This allows Purple+ to both read and write presence for users. Writing is done when for example the user accepts a call, or sets their presence through the Purple+ desktop client. Reading is done on a polling-based system to ensure that the user's presence is always up-to-date in the address book, agents lists but also for presence based routing. 7c25149a-50b2-4178-bc35-17ec57866f69
User.Read delegated To allow the user to sign in to the Purple+ Desktop App 7c25149a-50b2-4178-bc35-17ec57866f69
User.Read.All application This allows Purple+ to read Azure Entra ID users tThis allows Purple+ to read Azure Entra ID users to display in the contact list. Also used to add users to the Purple+ RBAC system.o display in the contact list. Also used to add users to the Purple+ RBAC system. 7c25149a-50b2-4178-bc35-17ec57866f69
UserTeamwork.Read.All application This allows Purple+ to check if the user is a Teams user. Needed for features like adding teams users as participants. 7c25149a-50b2-4178-bc35-17ec57866f69
email delegated To allow the user to sign in to the Purple+ Desktop App 7c25149a-50b2-4178-bc35-17ec57866f69
offline_access delegated To allow the user to sign in to the Purple+ Desktop App 7c25149a-50b2-4178-bc35-17ec57866f69
openid delegated To allow the user to sign in to the Purple+ Desktop App 7c25149a-50b2-4178-bc35-17ec57866f69

This application does not have Additional APIs.

Questions

Questions or updates to any of the information you see here? Contact us!

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