Chamada: Redirecionar

Namespace: microsoft.graph

Redirecionar uma chamada recebida que ainda não foi atendida ou rejeitada . Os termos "redirecionar" e "encaminhar" uma chamada são usados de forma intercambiável.

Espera-se que o bot redirecione a chamada antes que a chamada atinja o tempo limite. O valor de tempo limite atual é de 15 segundos.

Essa API está disponível nas seguintes implantações de nuvem nacional.

Permissões

Escolha a(s) permissão(s) marcada(s) como menos privilegiada(s) para essa API. Use uma permissão ou permissões com privilégios mais altos somente se o aplicativo exigir. Para obter detalhes sobre permissões delegadas e de aplicativo, consulte Tipos de permissão. Para saber mais sobre essas permissões, consulte a referência de permissões.

Solicitação HTTP

POST /communications/calls/{id}/redirect

Cabeçalhos de solicitação

Corpo da solicitação

Forneça um objeto JSON com os seguintes parâmetros no corpo da solicitação.

Resposta

Se tiver êxito, este método retornará um código de resposta 202 Accepted.

Exemplos

Esses exemplos abordam um fluxo de trabalho de uma notificação de chamada recebida e como essa chamada será redirecionada.

Observação: Os objetos de resposta mostrados aqui podem ser encurtados para facilitar a leitura. Todas as propriedades serão retornadas de uma chamada real.

Exemplo 1: Encaminhar uma chamada para um destino

Notificação - entrada

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "created",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "incoming",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "8d1e6ab6-26c5-4e22-a1bc-06ea7343958e"
            }
          },
          "region": "amer",
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.participantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "test bot",
                "id": "24701998-1a73-4d42-8085-bf46ed0ae039"
              }
            }
          }
        ],
        "myParticipantId": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
        "id": "491f0b00-ffff-4bc9-a43e-b226498ec22a"
      }
    }
  ]
}

Solicitação

POST https://graph.microsoft.com/v1.0/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a/redirect
Content-Type: application/json

{
  "targets": [
    {
      "@odata.type": "#microsoft.graph.invitationParticipantInfo",
      "identity": {
        "@odata.type": "#microsoft.graph.identitySet",
        "application": {
          "@odata.type": "#microsoft.graph.identity",
          "displayName": "test bot 2",
          "id": "22bfd41f-550e-477d-8789-f6f7bd2a5e8b"
        }
      }
    }
  ],
  "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
}

// Code snippets are only available for the latest version. Current version is 5.x

// Dependencies
using Microsoft.Graph.Communications.Calls.Item.Redirect;
using Microsoft.Graph.Models;

var requestBody = new RedirectPostRequestBody
{
	Targets = new List<InvitationParticipantInfo>
	{
		new InvitationParticipantInfo
		{
			OdataType = "#microsoft.graph.invitationParticipantInfo",
			Identity = new IdentitySet
			{
				OdataType = "#microsoft.graph.identitySet",
				AdditionalData = new Dictionary<string, object>
				{
					{
						"phone" , new Identity
						{
							OdataType = "#microsoft.graph.identity",
							Id = "+12345678901",
						}
					},
				},
			},
		},
	},
	CallbackUri = "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
};

// To initialize your graphClient, see https://learn.microsoft.com/en-us/graph/sdks/create-client?from=snippets&tabs=csharp
await graphClient.Communications.Calls["{call-id}"].Redirect.PostAsync(requestBody);

// Code snippets are only available for the latest major version. Current major version is $v1.*

// Dependencies
import (
	  "context"
	  msgraphsdk "github.com/microsoftgraph/msgraph-sdk-go"
	  graphcommunications "github.com/microsoftgraph/msgraph-sdk-go/communications"
	  graphmodels "github.com/microsoftgraph/msgraph-sdk-go/models"
	  //other-imports
)

requestBody := graphcommunications.NewRedirectPostRequestBody()


invitationParticipantInfo := graphmodels.NewInvitationParticipantInfo()
identity := graphmodels.NewIdentitySet()
additionalData := map[string]interface{}{
phone := graphmodels.NewIdentity()
id := "+12345678901"
phone.SetId(&id) 
	identity.SetPhone(phone)
}
identity.SetAdditionalData(additionalData)
invitationParticipantInfo.SetIdentity(identity)

targets := []graphmodels.InvitationParticipantInfoable {
	invitationParticipantInfo,
}
requestBody.SetTargets(targets)
callbackUri := "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
requestBody.SetCallbackUri(&callbackUri) 

// To initialize your graphClient, see https://learn.microsoft.com/en-us/graph/sdks/create-client?from=snippets&tabs=go
graphClient.Communications().Calls().ByCallId("call-id").Redirect().Post(context.Background(), requestBody, nil)

// Code snippets are only available for the latest version. Current version is 6.x

GraphServiceClient graphClient = new GraphServiceClient(requestAdapter);

com.microsoft.graph.communications.calls.item.redirect.RedirectPostRequestBody redirectPostRequestBody = new com.microsoft.graph.communications.calls.item.redirect.RedirectPostRequestBody();
LinkedList<InvitationParticipantInfo> targets = new LinkedList<InvitationParticipantInfo>();
InvitationParticipantInfo invitationParticipantInfo = new InvitationParticipantInfo();
invitationParticipantInfo.setOdataType("#microsoft.graph.invitationParticipantInfo");
IdentitySet identity = new IdentitySet();
identity.setOdataType("#microsoft.graph.identitySet");
HashMap<String, Object> additionalData = new HashMap<String, Object>();
Identity phone = new Identity();
phone.setOdataType("#microsoft.graph.identity");
phone.setId("+12345678901");
additionalData.put("phone", phone);
identity.setAdditionalData(additionalData);
invitationParticipantInfo.setIdentity(identity);
targets.add(invitationParticipantInfo);
redirectPostRequestBody.setTargets(targets);
redirectPostRequestBody.setCallbackUri("https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039");
graphClient.communications().calls().byCallId("{call-id}").redirect().post(redirectPostRequestBody);

const options = {
	authProvider,
};

const client = Client.init(options);

const redirect = {
  targets: [
    {
      '@odata.type': '#microsoft.graph.invitationParticipantInfo',
      identity: {
        '@odata.type': '#microsoft.graph.identitySet',
        phone: {
          '@odata.type': '#microsoft.graph.identity',
          id: '+12345678901'
        }
      }
    }
  ],
  callbackUri: 'https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039'
};

await client.api('/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a/redirect')
	.post(redirect);

<?php
use Microsoft\Graph\GraphServiceClient;
use Microsoft\Graph\Generated\Communications\Calls\Item\Redirect\RedirectPostRequestBody;
use Microsoft\Graph\Generated\Models\InvitationParticipantInfo;
use Microsoft\Graph\Generated\Models\IdentitySet;
use Microsoft\Graph\Generated\Models\Identity;


$graphServiceClient = new GraphServiceClient($tokenRequestContext, $scopes);

$requestBody = new RedirectPostRequestBody();
$targetsInvitationParticipantInfo1 = new InvitationParticipantInfo();
$targetsInvitationParticipantInfo1->setOdataType('#microsoft.graph.invitationParticipantInfo');
$targetsInvitationParticipantInfo1Identity = new IdentitySet();
$targetsInvitationParticipantInfo1Identity->setOdataType('#microsoft.graph.identitySet');
$additionalData = [
	'phone' => [
		'@odata.type' => '#microsoft.graph.identity',
		'id' => '+12345678901',
	],
];
$targetsInvitationParticipantInfo1Identity->setAdditionalData($additionalData);
$targetsInvitationParticipantInfo1->setIdentity($targetsInvitationParticipantInfo1Identity);
$targetsArray []= $targetsInvitationParticipantInfo1;
$requestBody->setTargets($targetsArray);

$requestBody->setCallbackUri('https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039');

$graphServiceClient->communications()->calls()->byCallId('call-id')->redirect()->post($requestBody)->wait();

Import-Module Microsoft.Graph.CloudCommunications

$params = @{
	targets = @(
		@{
			"@odata.type" = "#microsoft.graph.invitationParticipantInfo"
			identity = @{
				"@odata.type" = "#microsoft.graph.identitySet"
				phone = @{
					"@odata.type" = "#microsoft.graph.identity"
					id = "+12345678901"
				}
			}
		}
	)
	callbackUri = "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
}

Invoke-MgRedirectCommunicationCall -CallId $callId -BodyParameter $params

# Code snippets are only available for the latest version. Current version is 1.x
from msgraph import GraphServiceClient
from msgraph.generated.communications.calls.item.redirect.redirect_post_request_body import RedirectPostRequestBody
from msgraph.generated.models.invitation_participant_info import InvitationParticipantInfo
from msgraph.generated.models.identity_set import IdentitySet
from msgraph.generated.models.identity import Identity
# To initialize your graph_client, see https://learn.microsoft.com/en-us/graph/sdks/create-client?from=snippets&tabs=python
request_body = RedirectPostRequestBody(
	targets = [
		InvitationParticipantInfo(
			odata_type = "#microsoft.graph.invitationParticipantInfo",
			identity = IdentitySet(
				odata_type = "#microsoft.graph.identitySet",
				additional_data = {
						"phone" : {
								"@odata_type" : "#microsoft.graph.identity",
								"id" : "+12345678901",
						},
				}
			),
		),
	],
	callback_uri = "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
)

await graph_client.communications.calls.by_call_id('call-id').redirect.post(request_body)

Resposta

HTTP/1.1 202 Accepted

Notificação - encerrada

POST https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039
Content-Type: application/json

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "deleted",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "terminated",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "8d1e6ab6-26c5-4e22-a1bc-06ea7343958e"
            }
          },
          "region": "amer",
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.participantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "test bot",
                "id": "24701998-1a73-4d42-8085-bf46ed0ae039"
              }
            }
          }
        ],
        "myParticipantId": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
        "id": "491f0b00-ffff-4bc9-a43e-b226498ec22a"
      }
    }
  ]
}

Exemplo 2: Encaminhar uma chamada para vários destinos com toque simultâneo

Notificação - entrada

POST https://bot.contoso.com/api/calls
Content-Type: application/json

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "created",
      "resourceUrl": "/communications/calls/481f0b00-ffff-4ca1-8c67-a5f1e31e8e82",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "incoming",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "ec040873-8235-45fd-a403-c7259a5a548e"
            }
          },
          "region": "amer"
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.participantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "test bot",
                "id": "24701998-1a73-4d42-8085-bf46ed0ae039"
              }
            }
          }
        ],
        "myParticipantId": "f540f1b6-994b-4866-be95-8aad34c4f4dc",
        "id": "481f0b00-ffff-4ca1-8c67-a5f1e31e8e82"
      }
    }
  ]
}

Solicitação

POST https://graph.microsoft.com/v1.0/communications/calls/481f0b00-ffff-4ca1-8c67-a5f1e31e8e82/redirect
Content-Type: application/json

{
  "targets": [
    {
      "@odata.type": "#microsoft.graph.invitationParticipantInfo",
      "identity": {
        "@odata.type": "#microsoft.graph.identitySet",
        "user": {
          "@odata.type": "#microsoft.graph.identity",
          "displayName": "test user",
          "id": "98da8a1a-1b87-452c-a713-65d3f10b1253"
        }
      }
    },
    {
      "@odata.type": "#microsoft.graph.invitationParticipantInfo",
      "identity": {
        "@odata.type": "#microsoft.graph.identitySet",
        "user": {
          "@odata.type": "#microsoft.graph.identity",
          "displayName": "test user 2",
          "id": "bf5aae9a-d11d-47a8-93b1-782504c9c3f3"
        }
      }
    }
  ],
  "routingPolicies": [
    "disableForwarding"
  ],
  "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
}

Resposta

HTTP/1.1 202 Accepted

Notificação - encerrada

POST https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039
Content-Type: application/json

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "deleted",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "terminated",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "ec040873-8235-45fd-a403-c7259a5a548e"
            }
          },
          "region": "amer"
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.participantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "test bot",
                "id": "24701998-1a73-4d42-8085-bf46ed0ae039"
              }
            }
          }
        ],
        "myParticipantId": "f540f1b6-994b-4866-be95-8aad34c4f4dc",
        "id": "481f0b00-ffff-4ca1-8c67-a5f1e31e8e82"
      }
    }
  ]
}

Exemplo 3: Encaminhar uma chamada para um número PSTN

Essa chamada requer uma instância de aplicativo com um número PSTN atribuído. Para obter detalhes, consulte Atribuir um número de telefone ao bot.

Observação: ID de telefone é o número de telefone no formato E.164.

Notificação - entrada

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "created",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "incoming",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "8d1e6ab6-26c5-4e22-a1bc-06ea7343958e",
              "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
            }
          },
          "region": "amer",
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.invitationParticipantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "applicationInstance": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "PstnAppInstance",
                "id": "7629bdce-046c-4903-86b4-a8f718277e1a",
                "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
              }
            },
            "endpointType": "default",
            "id": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
            "region": "amer",
            "languageId": null
          }
        ],
        "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f",
        "myParticipantId": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
        "id": "491f0b00-ffff-4bc9-a43e-b226498ec22a"
      }
    }
  ]
}

Solicitação

POST https://graph.microsoft.com/v1.0/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a/redirect
Content-Type: application/json

{
  "targets": [
    {
      "@odata.type": "#microsoft.graph.invitationParticipantInfo",
      "identity": {
        "@odata.type": "#microsoft.graph.identitySet",
        "phone": {
          "@odata.type": "#microsoft.graph.identity",
          "id": "+12345678901"
        }
      }
    }
  ],
  "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
}

Resposta

HTTP/1.1 202 Accepted

Notificação - encerrada

POST https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039
Content-Type: application/json

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "deleted",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "terminated",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "8d1e6ab6-26c5-4e22-a1bc-06ea7343958e",
              "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
            }
          },
          "region": "amer",
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.invitationParticipantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "applicationInstance": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "PstnAppInstance",
                "id": "7629bdce-046c-4903-86b4-a8f718277e1a",
                "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
              }
            },
            "endpointType": "default",
            "id": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
            "region": "amer",
            "languageId": null
          }
        ],
        "answeredBy": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "encrypted": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "1xt4uextl99sdzwdxuvdxrvgrv8gehcq7jdgf9yhzeto"
            }
          },
          "endpointType": "default"
        },
        "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f",
        "myParticipantId": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
        "id": "491f0b00-ffff-4bc9-a43e-b226498ec22a"
      }
    }
  ]
}