Mine coin balance showing as zero despite redeeming giftcard

Question

Mine coin balance showing as zero despite redeeming giftcard

Emma Dart 10

I set up a family profile for my child and purchased a specific minecoin giftcard to add to the account. The code has been successfully redeemed against their Microsoft account and I can see the purchase of 3500 coins, but when I log in to their Minecraft account the balance is zero.

I have updated the settings to age 10 as I saw this in a previous forum but the balance still shows at zero. How do I refresh it so that they can spend the minecoins?

brian fischer 0 Reputation points

2026-01-02T17:50:38.1566667+00:00

I bought coins gift cards for my son for Christmas from target. Put in codes and all 4 of them say already redeemed. Please help
Bull Spears 15 Reputation points

2026-01-16T04:55:53.9933333+00:00

I may just gone through the same thing. Did it say "already redeemed" or "already owned?" In my case, at any rate, it was this misleading second message. I suspect it's just bad error message on their end, and what's really happening is that a card had previously been redeemed but not applied within the game. They probably limit the number of redemptions to mitigate fraud, but should be clearer.

They will not allow you to redeem another card until the user opens the game and visits the marketplace. Once my son visited the marketplace, the Minecoin total increased to that of the previous card redeemed and then one more card could be redeemed and that process repeated.

He had to close Minecraft and see the total increase again. I did this for three cards, so he needed to close the game each time and then open it again and visit the Marketplace in game.

If your son hasn't been to the Marketplace since the last time a card was redeemed, that could be the cause.
Sometimes NOT Happy customer 0 Reputation points

2026-08-22T06:05:46.0766667+00:00

Same here 3 days not coins wth Xbox

6 answers

Your answer

brian fischer 0 Reputation points

2026-01-02T17:50:38.1566667+00:00

I bought coins gift cards for my son for Christmas from target. Put in codes and all 4 of them say already redeemed. Please help
Bull Spears 15 Reputation points

2026-01-16T04:55:53.9933333+00:00

I may just gone through the same thing. Did it say "already redeemed" or "already owned?" In my case, at any rate, it was this misleading second message. I suspect it's just bad error message on their end, and what's really happening is that a card had previously been redeemed but not applied within the game. They probably limit the number of redemptions to mitigate fraud, but should be clearer.

They will not allow you to redeem another card until the user opens the game and visits the marketplace. Once my son visited the marketplace, the Minecoin total increased to that of the previous card redeemed and then one more card could be redeemed and that process repeated.

He had to close Minecraft and see the total increase again. I did this for three cards, so he needed to close the game each time and then open it again and visit the Marketplace in game.

If your son hasn't been to the Marketplace since the last time a card was redeemed, that could be the cause.
Sometimes NOT Happy customer 0 Reputation points

2026-08-22T06:05:46.0766667+00:00

Same here 3 days not coins wth Xbox

Answer 1

Bull Spears 15

It isn't clearly stated anywhere, but after redeeming Minecoins, it seems that the player needs to visit the Marketplace in game before the value changes. Redemption is essentially a two step process:

Redeem online
Visit the Marketplace in game

They only let you redeem one card a time, so you need to repeat those steps for subsequent cards:

Redeem one Minecoins card
Open Minecraft and visit the Marketplace
Close Minecraft
Repeat

0 comments

Answer 2

Bo 0

Same issue here. 24-48 hours is quite excessive, especially when there is zero feedback that it is processing.

0 comments

Answer 3

Nadia Shahrokhi 0

I HAVE THE SAME ISSUE. WHERE ARE MY COINS?

0 comments

Answer 4

J Phillips Family 0

Having the same issue, will wait 48 hours

Dana Toope 0 Reputation points

2025-12-20T20:03:25.8933333+00:00

I’m having the same issue it’s now 24 hours will wait another 24

Answer 5

Hello Emma. If your Minecoin balance reads as zero after redeeming a gift card, it is most likely due to a processing delay, or a possible mismatch between the redeemed account and the account used in the game. While it may show that the code was applied successfully to your child’s Microsoft account, the coins will not show as being available to spent in Minecraft unless that same account was signed in to play the game. Additionally, it can take as long as 24–48 hours for Minecoins to reflect after they have been redeemed.

The first step is to confirm that the code was redeemed to the right Microsoft account by checking with Microsoft’s redemption page, check the order history, and confirm in the Minecraft app that the same account is signed in. You can try restarting the device, and re-sign into Minecraft, as this can help synchronize the balance.

If after 48 hours this is not resolved, please reach out to Minecraft Support for further assistance.

Please let me know if you have further questions or this helps.

Best regards,