Clean install etc cannot fix black screen with cursor

Albert Bakara 10 Reputation points
2025-09-30T07:40:50.68+00:00

1000229493

Hello, I have a Surface Pro 7 Plus with Windows 11.

In the past few months, I’ve been struggling with a recurring black screen with cursor after booting into the login screen.

Initially (3–4 months ago), I fixed it once by uninstalling a quality update. Since then, I avoided update + shutdown.

A week ago, I accidentally update-shutdown my laptop. It got stuck updating for 2+ hours, so I force shutdown when its updating. Since then, the black screen issue has been much harder to solve.

I tried: checking the disk drive health (no issues), uninstalling the latest updates, and restoring to a point before the update, it temporarily worked, but whenever the laptop is idle and the screen off or shut down, the black screen returns when i booted it.

I eventually did a clean install of Windows. After reinstalling, updating firmware, and applying all Windows Updates, the laptop worked fine after restart, but 3 or 4 days later, the blackscreen with cursor came back after shutdown/idle/sleep. I also reset PC from BIOS, but it didn’t help.

When i project the Laptop to an external monitor shows the same black screen with cursor, so i think its not because of graphic hardware. I also checked Device Manager after clean install it shows no errors in hardware.

The main issue is: after reinstalling and doing all of the above, the laptop sometimes works, but after every shutdown or when I turn off the screen with the power button, it gets stuck again on a black screen with cursor.

The last time it occured, i go to automatic repair, it always said no internet connection, eventhough the laptop should be connected automatically. When i try to go to Safe Mode, it also say there is a problem with Pin.

I’ve tried almost everything to fix this by looking the question in Microsoft forums, but the problem remains unsolved.

I also have 2 SSD and checking is it because the SSD. But i was clueless, all of SSDs have the same problem: blackscreen with cursor.

What else can I do to finally fix this issue?

Anyway, every blackscreen appeared, i tried to force shut down by press it in 10 second, the display laptop shows instruction to slide it down to turn it off, but it wont turn off with slide it down.

However, in these 3 days after i clean install, it works perfectly like a new one. But after being idle 2hours without charging, it became black screen again. After blackscreen, theres nothing that i can do except clean. install again and again, and maybe waiting the black screen to come again..

Please help me.

Surface | Surface Pro | Display and screen
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3 answers

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  1. General H 5 Reputation points
    2026-07-29T11:47:28.3333333+00:00

    Did you ever find a solution? I have the same issue with my surface Pro 7+ and i have tried all the possible solutionsi found online - incl. clean new install etc etc.

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  2. Albert Bakara 10 Reputation points
    2025-10-03T11:58:31.91+00:00

    (updated) I found out, now its not just blackscreen when turning it on after shutdown. It shows clock, widget, wifi and battery notification, but when i click its becoming blackscreen with only cursor. And when i wait it so looong (1-2hours), it become normal, i can use it. What is the problem do u think? And when i try DISM CleanImage to repair it. It become normal, i can restart it or shut down. But after 1 day off, the blackscreen keep coming again (sometimes only with cursor or with clock etc) but still, i have yo wait 1-2 hours to see the login menu. Any idea?

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  3. Restee Miranda 14,095 Reputation points Independent Advisor
    2025-09-30T13:25:03.2933333+00:00

    Hi Albert,

    I see that you're having repeated black screen with cursor and you've already done the fixes. You may try first this quick fixes before turning off your PC. First, hit Windows+Ctrl+Shift+B to restart the graphics. You should hear a beep and the screen will flash. If that doesn't work, press Ctrl+Alt+Del, then in Task Manager, go to File, click Run new task, and type explorer.exe. This might fix it if the desktop froze.

    Next if you were able to access the desktop on your surface try to disable fast startup and test it for a week. Open Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable, then untick “Turn on fast startup.” This change is safe and reversible.

    Run Surface Diagnostic Toolkit, if accessible. It helps you to find issues and fix them, patching of updates as well. Read more about here https://support.microsoft.com/en-us/surface/surface-pro-7-update-history-fc2c14a8-0e72-4acc-851d-ae96f608c397

    Let me know if it works. Feel free to reply to this thread.

    Regards,

    Rez

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