3,604 questions
3,604 questions with Surface | Surface Pro | Display and screen tags
1 answer
Surface Pro 13 White screen
I bought a new Surface 13 Pro laptop. I was using it for about 4 months. Suddenly one day when i booted, it showed a white screen. The display comes on an extended screen but just the laptop screen goes white. I took it to Geek Squad. They took and week…
Surface | Surface Pro | Display and screen
asked 2026-08-22T13:52:33.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 57.00000000000001%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jacob William
0
Reputation points
answered 2026-08-23T01:16:42.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
Microsoft Support is just AI bots that repeat the same thing over and over. I want to speak to a human being regarding my faulty device case number 7105398379
Microsoft surface pro screen not working / only able to use computer through external monitor. AI bots from microsoft support want to send me back a refurbished device. this is completely unfair considering the age of the computer its a brand new device.…
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-08-18T11:35:56.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 57.99999999999999%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Elliott Doughty
0
Reputation points
answered 2026-08-18T14:13:40.54+00:00
Barb Bowman
80,800
Reputation points MVP
Volunteer Moderator
1 answer
The Surface Pro 9 is performing poorly and experiencing multiple hardware issues, including keyboard malfunction, no speaker output, and screen flickering.
I am trying to contact Microsoft Customer Support but am unable to proceed as I cannot provide the required service key. The Surface Pro 9 (Model 2038) is a business-use device and is currently experiencing the following issues: Some keys on the…
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-08-17T06:09:34.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 80%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
SooLing Lim
0
Reputation points
commented 2026-08-18T11:38:26.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
27,100
Reputation points Microsoft External Staff
Moderator
2 answers
PC Middle touch not working
The Microsoft Surface pro 11th business Edition2085 PC Middle touch not working How to contact to Microsoft Surface pro
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-08-05T11:02:40.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 30%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mayank Shrivastava
0
Reputation points
commented 2026-08-10T06:36:29.0233333+00:00
Lychee-Ng
27,100
Reputation points Microsoft External Staff
Moderator
3 answers
HDR mode on surface pro 13 12th edition is just a white screen
Hi As the title says toggling hdr on on surface pro 13 12th edition randomly made hdr mode just white. Before that hdr worked (screen wasnt white)but when turned on didnt work in any of the apps example edge or lightroom. Exept auto hdr. Problem started…
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-08-07T21:16:38.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 41%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
Kalle Toiviainen
0
Reputation points
commented 2026-08-08T14:56:39.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105.7K
Reputation points
Independent Advisor
2 answers
Need help with my Surface Pro 11th edition damage screen
I would like to check if my device is still under warranty and whether the screen issue can be covered. If it's not covered, could you please provide the official repair/ replacement options and estimated cost for replacing the screen? I would also like…
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-08-07T04:44:31.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 48%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Michelle Trieu
0
Reputation points
answered 2026-08-08T04:48:11.7333333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro 11 Snapdragon doesn't display on my Promethean board using Promethean Screen Share app, but my Surface Pro 8 Intel can
Surface Pro 11 Snapdragon doesn't display on my Promethean board using Promethean Screen Share app, but my Surface Pro 8 Intel can
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-08-05T14:00:34.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 0%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jonathan Flint
0
Reputation points
commented 2026-08-07T07:37:33.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
17,965
Reputation points Microsoft External Staff
Moderator
1 answer
The back screens are broken.
Geek saiBack screens are broken. After see lock page, the screens come up white. Geek squad could not repair. Said if I send to Microsoft it will be gone at least a month. I now use my surface pro for churc business. I was told if you replace this…
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-08-06T19:06:39.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 91%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jane Wilcox
0
Reputation points
answered 2026-08-07T01:01:40.51+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
How do I return my surface pro?
It is broken. Back screens are not working per Geek Squad. I want to exchange with a new surface pro or return it
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-08-06T19:10:33.3833333+00:00
Jane Wilcox
0
Reputation points
answered 2026-08-07T00:53:21.56+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft USB-C Travel Hub HDMI not working
Microsoft USB-C Travel Hub that appears to have suffered a hardware failure. I've spent considerable time troubleshooting it and have isolated the problem to the hub itself. The hub is being used with a Surface Pro for Business (2025 edition) running…
Surface | Surface Pro | Display and screen
3,604 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 24%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMU%3C/text%3E%3C/svg%3E)
2 answers
My Surface tablet is locked.
I have a Microsoft Surface Pro 4 (12.3"). I don't know what I did, but the screen is black with the text "SURFACE" and a red rectangle with an open padlock icon at the top. What can I do to get out of this state?
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-08-05T15:45:55.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 54%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFC%3C/text%3E%3C/svg%3E)
Fernando Cáceres
5
Reputation points
answered 2026-08-06T00:30:39.9866667+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
0 answers
Bagaimana cara memperbaiki HP yang bergaris
Tolong bantu an nya jika ada yang mengerti soal mesin hp [Moved from Surface | Surface Pro | Display and screen]
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-08-03T13:39:06.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 16%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIP%3C/text%3E%3C/svg%3E)
Ilham Prayogo
0
Reputation points
edited the question 2026-08-04T14:03:51.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
8,920
Reputation points Microsoft External Staff
Moderator
1 answer
i want to know official app for temperature monitoring with snapdragon x elite 2 processor
i want to know the temperature of the surface device continously in the tray so that i can avoid any issues with battery bulging.
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-08-03T01:56:27.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 3%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
sunku anand
0
Reputation points
answered 2026-08-03T11:39:29.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,315
Reputation points Microsoft External Staff
Moderator
0 answers
Surface Pro Distorted
Why does my Surface Pro do this on vacation? When I'm at home no problem. Only happens in Tennessee!
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-07-31T16:42:13.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 17%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
bobby lane
0
Reputation points
edited a comment 2026-08-01T00:06:07.0633333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
3 answers
Clean install etc cannot fix black screen with cursor
Hello, I have a Surface Pro 7 Plus with Windows 11. In the past few months, I’ve been struggling with a recurring black screen with cursor after booting into the login screen. Initially (3–4 months ago), I fixed it once by uninstalling a quality update.…
Surface | Surface Pro | Display and screen
3,604 questions
asked 2025-09-30T07:40:50.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 74%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Albert Bakara
10
Reputation points
commented 2026-07-29T12:24:28.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 47%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tim
0
Reputation points
2 answers
How to fix screen jumping and screen flickering on Surface Pro 4?
The screen on my Surface Pro 4 jumps and flickers constantly. How can I fix this, please??
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-04-18T21:03:04.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 16%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVO%3C/text%3E%3C/svg%3E)
Vicky Olson
0
Reputation points
commented 2026-07-26T15:01:04.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 51%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Atul Kesarkodi
0
Reputation points
2 answers
Connection issues between 5k2k screen -> Dock 2 -> new Surface
Hi! I bought recently a new Surface Pro 11 (Snapdragon). I have an old surface (3yo) connected to a Surface Dock 2 and a 40-inch 5120×2160 monitor at 60 Hz. Everything works well. When I switch the old Surface for the new one using the docking station,…
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-07-22T16:15:30.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 59%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Agathe B
0
Reputation points
answered 2026-07-23T00:22:00.45+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
Surface pro 2018 and Surface Studio 2025 (power and battery display and screen)
Hi there, I own two Surface laptops: one is a Surface Pro running Windows 10 from 2018, which has been performing exceptionally well, and the other is a new Surface Studio Pro that operates on Windows 11, purchased in 2025. I've noticed a concerning…
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-07-21T17:36:46.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 78%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEA%3C/text%3E%3C/svg%3E)
Eon Alexis Agasang
0
Reputation points
answered 2026-07-22T00:40:17.7066667+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Pen presents a star character when the tip gets close to the writing surface.
Is there a way to get rid of star that shows up on my Surface when I try to write on it with the pen? It's annoying and I don't understand why it shows up. It gets in the way.
Surface | Surface Pro | Display and screen
3,604 questions
asked 2026-07-17T00:11:07.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 77%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jeanie Geist
20
Reputation points
commented 2026-07-19T01:21:27.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 15%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Phongphat Srikote
0
Reputation points
1 answer
How to fix issue with custom accent colour?
My Surface pro updated to Windows 11 a few days ago and there appears to be an issue with the custom accent colours in settings; when i select the colour I want, and press done, the colour I've selected dulls down quite a bit. (for example, I selected…
Surface | Surface Pro | Display and screen
3,604 questions
asked 2025-07-24T23:58:08.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 81%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Juliet Schroeder
0
Reputation points
commented 2026-07-14T07:27:41.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 93%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Regina
0
Reputation points