Microsoft USB-C Travel Hub HDMI not working

Question

Microsoft USB-C Travel Hub HDMI not working

michael U 0

Microsoft USB-C Travel Hub that appears to have suffered a hardware failure.

I've spent considerable time troubleshooting it and have isolated the problem to the hub itself.

The hub is being used with a Surface Pro for Business (2025 edition) running Windows 11.

Here are the troubleshooting steps I've already completed:

Restarted the Surface multiple times.
Tried Windows display detection and projection settings.
Checked Device Manager for driver issues.
Confirmed Windows detects the hub when connected.
Verified that the hub appears in Device Manager as a "Generic USB SuperSpeed Hub".
Reinstalled the hub through Device Manager.
Checked Windows Update and Surface updates.
Tested different HDMI cables and monitor inputs.
Confirmed the monitor itself works.
Confirmed direct USB-C to HDMI from the Surface works correctly.
Confirmed Windows makes the USB connection sound when the hub is connected.
Confirmed USB functions on the hub continue to work normally.
Confirmed the issue is isolated to the HDMI output on the Travel Hub.
When the hub is connected, Windows never detects a second display.

Based on this testing, the Surface, monitor, HDMI cable, Windows installation, USB-C port, and graphics subsystem all appear to be functioning normally. The failure seems limited to the HDMI functionality within the Microsoft USB-C Travel Hub itself.

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Answer 1

Hendrix-V 17,965 Microsoft External Staff Moderator

Hi michael ufondu,

Based on the extensive troubleshooting you've already completed, it appears the issue is isolated to the HDMI function of the Microsoft USB-C Travel Hub. Since the Surface detects the hub, the USB ports continue to work, the monitor and HDMI cable have been verified, and a direct USB-C to HDMI connection works normally, the problem does not appear to be related to Windows, display settings, or the Surface device itself.

As a final confirmation, try connecting the Travel Hub to another compatible PC and monitor:

Connect the hub to a different device.
Test the HDMI output with a known working monitor and cable.
Check whether the display is detected.

If the HDMI output still fails while the other hub ports function normally, it would further indicate an issue specific to the hub hardware.

I understand this can be frustrating after spending so much time troubleshooting. However, the testing you've performed has been very thorough and has already ruled out most common causes.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Hendrix-V 17,965 Reputation points Microsoft External Staff Moderator

2026-08-05T07:11:25.7133333+00:00

Hi michael ufondu,

If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.
michael U 0 Reputation points

2026-08-05T11:04:59.5233333+00:00
Thanks for you response.

The hub works perfectly well on other devices. The issue issue is actually the display adapter having permanent yellow markers against it:

Device is a Microsoft Surface Pro 11 for Business

Errors 421 and 422 appearing in relation to the Intel display driver

Cannot configure displays independently — changing settings on display 2 alters display 1's output

Goal is to match active signal mode between the two displays

Downloaded and ran the Surface Diagnostic Toolkit for Business

Downloaded and installed the latest Surface MSI driver and firmware package

Performed a full device reset — issue persists after reset

Unable to book a repair through my Microsoft account: Device Service & Repair fails with "Something happened. Wait a bit, then try again." TraceID: 2A5rlGxJ3kmI+f3f.23.222. This has been the case for approximately 3 years since I tried to claim for a previous device.

Intel assistant has installed all the latest updates as has Windows Update

The extended warranties I have are basically useless as it is literally impossible to claim from them!
michael U 0 Reputation points

2026-08-05T11:27:34.2166667+00:00

Following up on my previous post with additional information from Event Viewer that I think identifies the root cause.

The integrated GPU driver is failing to start entirely:

Device PCI\VEN_8086&DEV_64A0&SUBSYS_00931414&REV_04\3&11583659&0&10 had a problem starting.

Driver Name: oem180.inf

Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: igfxn

Lower Filters:

Upper Filters:

Problem: 0x0

Problem Status: 0xC00000E5

DEV_64A0 is the Intel Arc (Lunar Lake) integrated graphics, and SUBSYS_1414 confirms the Surface board. Problem Status 0xC00000E5 is STATUS_INTERNAL_ERROR. oem180.inf is the graphics driver package from the Surface MSI.

This appears to explain the display symptoms I reported earlier. With igfxn failing to initialise, Windows falls back to the basic display adapter, which has no per-display refresh rate control and limited multi-monitor support. That is why I cannot set resolution or refresh rate independently, and why any change made to display 2 also alters display 1's output. I now believe these are not separate issues but one underlying fault.

Given the driver fails to initialise after both a clean MSI install and a full device reset, I would like this assessed as a firmware or hardware fault rather than a configuration issue.

I am also still unable to book a repair through my Microsoft account. The Device Service & Repair page fails with "Something happened. Wait a bit, then try again." TraceID: 2A5rlGxJ3kmI+f3f.23.222
Hendrix-V 17,965 Reputation points Microsoft External Staff Moderator

2026-08-06T07:18:02.16+00:00

Hi michael U,

Thank you for sharing the additional diagnostic information. Since the Intel graphics device is reporting a startup failure (igfxn, Status 0xC00000E5), and the behavior remains the same after installing the latest Surface driver package, running Surface Diagnostic Toolkit, and performing a device reset, this suggests the issue is occurring at a lower level than standard display settings.

If the issue persists across browsers or networks, contacting Surface Support directly and providing the Trace ID could help determine available service options.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

I appreciate the time you've invested in troubleshooting and documenting the findings.