Bitlocker recovery key

BERNHARDT, THOMAS H 0 Reputation points
2026-04-18T00:09:27.1+00:00

No changes to the device. Bitlocker now needs a recovery key. the Recovery Key ID does not match the device in either Entra or the personal account. and the Recovery Keys (for 10 devices I have registered, none have recovery keys?

Surface | Surface Laptop | Safety and security
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  1. S.Sengupta 31,936 Reputation points MVP Volunteer Moderator
    2026-04-18T00:38:14.1633333+00:00

    Log into account.microsoft.com/devices/recoverykey — make sure you're using every Microsoft account the device may have ever been signed into, not just the current one

    Check if a different Microsoft account (an old one, a work one) was used when BitLocker first activated.

    Ask your IT admin to check Entra ID → Devices → [Device] → BitLocker Keys — not just the device list,

    If the Recovery Key ID doesn’t match anything you can access, and you’ve checked all accounts and backups, then realistically the data is unrecoverable.

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