330 questions
330 questions with Surface | Surface Laptop | Safety and security tags
2 answers
Personal Microsoft Surface Pro Locked - Required Administrator Restricted Sign-in
I temporarily locked my Surface Laptop Go 3, not a work- or school-managed computer. When we tried to sign in with the correct PIN, Windows displayed: ‘An administrator has restricted sign-in. To sign in, make sure your device is connected to the…
Surface | Surface Laptop | Safety and security
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 26%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
2 answers
Surface Laptop PID issues.
I have a new Surface Laptop, purchased December 25, I have never used this computer because it demands a PIN which I don't have. WHY?
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-08-19T18:30:39.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 57.00000000000001%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Redwood Redmon
0
Reputation points
answered 2026-08-20T00:20:20.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Extended Warranty availability on laptop
The one year warranty on my Surface Pro Laptop expires August 19. Can I purchase an extended warranty?
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-08-18T17:20:39.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 74%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Alan Mischler
0
Reputation points
edited an answer 2026-08-19T00:31:41.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,070
Reputation points Microsoft External Staff
Moderator
1 answer
locked out of Surface computer. forgot the password. how do i reset password
forgot log in password to my Surface computer. how do i reset without loosing all data
Surface | Surface Laptop | Safety and security
330 questions
asked 2025-12-23T03:38:44.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 25%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
john sanders
0
Reputation points
commented 2026-08-01T07:39:43.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,315
Reputation points Microsoft External Staff
Moderator
2 answers
Suface laptop device appears then disappears on account page
Surface laptop device appears then disappears on microsoft account page. I am not able to add it again as a new device either. I need to access my bitocker recovery key. I am not sure when my laptop was updated or if a recovery code was emailed to me.…
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-07-27T16:35:45.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 69%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Denise Warne
0
Reputation points
answered 2026-07-28T00:16:28.46+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Incorrect PIN several times
I have forgotten my PIN and when I start up my Microsoft Surface Go3, I received a message saying "You've entered an incorrect PIN several times. To try again, enter A1B2C3 below" It will not allow me options to reset my PIN or completely erase…
Surface | Surface Laptop | Safety and security
330 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 76%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
1 answer
regain access to my laptop
I am unable to log in to my Microsoft Surface Laptop for Business 8th Ed. Windows Face Recognition no longer recognizes my face, I do not remember my PIN, and there is no other sign-in option available. Could you please help me regain access to my…
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-07-08T10:04:23.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 4%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOD%3C/text%3E%3C/svg%3E)
Olena Dudik
0
Reputation points
commented 2026-07-09T14:49:07.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
27,100
Reputation points Microsoft External Staff
Moderator
1 answer
How to secure my Surface Laptop 7th Edition in public places
Does the Surface Laptop 7th edition have a kensington lock port? If not, how can I secure it without using a dock? I often work in public spaces such as hotels and libraries, and would like to be able to secure my device to my workspace. Without using a…
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-05-16T16:57:52.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 80%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
melissablissful
0
Reputation points
answered 2026-05-16T19:07:56.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
103.7K
Reputation points MVP
Volunteer Moderator
2 answers
sign out of outlook on old laptop
have old Microsoft Surface Book to give to husband but cannot sign out of outlook email account
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-05-03T22:56:30.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 57.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Ricki Rosen
0
Reputation points
answered 2026-05-04T00:08:27.5233333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Surface Laptop - PIN unable to reset
Surface Laptop on one year old Face ID suddenly stopped working with forgotten PIN. No option for PIN resetting on lock screen. Have tried restarting many times, repeat error message: "You've entered in incorrect PIN several times. To try again,…
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-04-27T17:40:32.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 79%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LWH
0
Reputation points
answered 2026-04-28T00:21:36.9733333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Bitlocker recovery key
No changes to the device. Bitlocker now needs a recovery key. the Recovery Key ID does not match the device in either Entra or the personal account. and the Recovery Keys (for 10 devices I have registered, none have recovery keys?
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-04-18T00:09:27.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 62%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
BERNHARDT, THOMAS H
0
Reputation points
answered 2026-04-18T00:38:14.1633333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
help me if you will with problem
My laptop surface for business has a problem with the rubber pad on base under the keyboard
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-04-14T17:55:00.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 51%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John moore
0
Reputation points
answered 2026-04-15T08:21:13.6133333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
2 anti viruses installed
Hi! Is it of any advantage to have Webroot installed in my computer when my computer already comes with Microsoft protection, furthermore, would having Webroot installed cause any problems? Thank you HP Envy x 360 Laptop, 64 bits Windows 11
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-04-10T15:42:26.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 52%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Edith Merila
40
Reputation points
accepted 2026-04-10T15:44:30.8433333+00:00
Edith Merila
40
Reputation points
2 answers
Is my Surface laptop password the same as my Microsoft password?
I received an email from Microsoft advising that my storage was at 80%. How do I see what I am backing up. Also, Is my Surface laptop password the same as my Microsoft password?
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-03-23T03:17:17.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 49%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Peter Spray
0
Reputation points
commented 2026-03-25T12:19:14.09+00:00
Lychee-Ng
27,100
Reputation points Microsoft External Staff
Moderator
2 answers
Flickering screen and BitLocker key
The screen on my Surface laptop is flickering. I have gone through all the options listed in various places, except for the Troubleshoot Restart which is asking for a BitLocker code. It is a private computer (not set up by an organization). I never set…
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-03-11T11:33:48.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 64%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
John Guiver
0
Reputation points
commented 2026-03-13T08:06:39.21+00:00
Clary-N
15,070
Reputation points Microsoft External Staff
Moderator
1 answer
Secure Boot Issue
I have a Surface Laptop 5. When booting the Surface, I receive a red banner with unlocked lock. I understand that it is a warning that the secure boot is disabled. I have tried many recommendations, but I am unable to enable it. I think that it may be…
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-03-13T00:49:56.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 94%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Kennedy Jerousek
0
Reputation points
answered 2026-03-13T00:50:11.45+00:00
AI answer
2 answers
Forgotten admin details
I have forgotten my user admin password but i know my username and i need to update my laptop. Can anyone help me on where and how to get this information? I have a windows surface pro 7+.
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-02-22T08:33:03.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 50%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Alexis Ngo (Bunbury Catholic College - Bunbury)
0
Reputation points
commented 2026-02-25T15:31:11.0066667+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
cant log into microsoft due to another account is logged
Bought a computer from the microsoft store off of amazon. We have had it for about 4 years now and i went to factory reset it so i can give it to someone else but the computer is looked but a email that is in the uk. its ******@hotmail.co.uk. so i cant…
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-02-21T20:09:38.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUO%3C/text%3E%3C/svg%3E)
University of Houston Football Video
0
Reputation points
commented 2026-02-23T17:04:49.9+00:00
University of Houston Football Video
0
Reputation points
2 answers
Incorrect pin and no other option for how to sign into laptop
I have a Surface laptop, 7th edition. Generally when I use it it uses facial recognition to sign in. The other day I tried to use my pin number, it told me the pin number was incorrect. Since then I've tried to change the pin number but was not given an…
Surface | Surface Laptop | Safety and security
330 questions
asked 2026-02-18T18:26:48.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 43%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Rachelle Luedemann
5
Reputation points
edited an answer 2026-02-19T01:15:47.86+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
I have a Surface Laptop 5 - Cant enable Secure Boot
My Surface Laptop 5 - 13.5 in. i5/8/256 Serial number [Moderator note: PII removed]. I cannot enable Secure Boot. I have tried the UEFI Menu under Security and selecting Change Secure Boot Configuration to Microsoft only but the message is that the…
Surface | Surface Laptop | Safety and security
330 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 60%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)