My surface laptop 5 suddenly stopped turning on.

Question

My surface laptop 5 suddenly stopped turning on.

Oluwafunso Odetoye 5

My surface laptop 5 suddenly stopped turning on. It was low, then I plugged it in and everything was fine. I closed it and set it down on the table to go grab something for nothing more than 3 minutes, when I came back, I opened the computer and it was not turning on.

ريناس 9 0 Reputation points

2026-08-04T01:30:36.9366667+00:00

لماايتعبا اشحن 100 فجاه بقيقه يفظي البطاريه 1 ايش المشكله
Sin-D 12,245 Reputation points Microsoft External Staff Moderator

2026-08-04T06:49:22.1866667+00:00

إخلاء مسؤولية: أنت تنشر في منتدى مخصص للغة الإنجليزية وتستخدم لغة أخرى، لذلك سأتعامل معك باستخدام نفس لغة المنشور الأصلي. تمت ترجمة هذه المعلومات باستخدام أداة ترجمة آلية. نبذل قصارى جهدنا لتقديم ترجمات دقيقة قدر الإمكان، ولكن قد لا تعكس النتائج المعنى أو السياق أو المقصود الأصلي بشكل كامل. شكرًا لتفهمك.

مرحبًا ريناس 9

شكرًا لطرح سؤالك. لضمان حصولك على المساعدة الأنسب، يُرجى إنشاء سؤال جديد وتقديم مزيد من التفاصيل حول المشكلة، بما في ذلك طراز جهازك وما إذا كانت البطارية تنخفض من 100٪ إلى 1٪ مباشرةً بعد فصل الشاحن:

https://learn.microsoft.com/answers/questions/ask/

سيساعد ذلك أعضاء المجتمع على فهم المشكلة بشكل أفضل وتقديم خطوات استكشاف الأخطاء وإصلاحها المناسبة. شكرًا لك.

1 answer

Your answer

ريناس 9 0 Reputation points

2026-08-04T01:30:36.9366667+00:00

لماايتعبا اشحن 100 فجاه بقيقه يفظي البطاريه 1 ايش المشكله
Sin-D 12,245 Reputation points Microsoft External Staff Moderator

2026-08-04T06:49:22.1866667+00:00

إخلاء مسؤولية: أنت تنشر في منتدى مخصص للغة الإنجليزية وتستخدم لغة أخرى، لذلك سأتعامل معك باستخدام نفس لغة المنشور الأصلي. تمت ترجمة هذه المعلومات باستخدام أداة ترجمة آلية. نبذل قصارى جهدنا لتقديم ترجمات دقيقة قدر الإمكان، ولكن قد لا تعكس النتائج المعنى أو السياق أو المقصود الأصلي بشكل كامل. شكرًا لتفهمك.

مرحبًا ريناس 9

شكرًا لطرح سؤالك. لضمان حصولك على المساعدة الأنسب، يُرجى إنشاء سؤال جديد وتقديم مزيد من التفاصيل حول المشكلة، بما في ذلك طراز جهازك وما إذا كانت البطارية تنخفض من 100٪ إلى 1٪ مباشرةً بعد فصل الشاحن:

https://learn.microsoft.com/answers/questions/ask/

سيساعد ذلك أعضاء المجتمع على فهم المشكلة بشكل أفضل وتقديم خطوات استكشاف الأخطاء وإصلاحها المناسبة. شكرًا لك.

Answer 1

Sin-D 12,245 Microsoft External Staff Moderator

Hi Oluwafunso Odetoye,

I understand how concerning this is, especially since the device was working normally just a few minutes earlier.

To help narrow this down further, could you confirm:

When you connect the charger, do you see any charging light on the connector?
Does the keyboard backlight, Caps Lock key, or screen show any sign of power when you press the Power button?
Have you tried a different power outlet or charger if one is available?

In the meantime, it sounds as though the Surface Laptop 5 may either be completely powered off or not waking from a suspended state. Please try the following:

Connect the original Surface charger and confirm the charging LED is illuminated (if your charger model includes an LED).
Press and hold the Power button continuously for 20 seconds, then release it.
Wait about 10 seconds, then press the Power button once normally to see if the device starts.
If nothing happens, disconnect all accessories (USB devices, docks, external displays) and try again while connected to power.

Microsoft's guidance for Surface devices that won't start can be found here: Surface won’t turn on or start.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Oluwafunso Odetoye 5 Reputation points

2026-08-04T00:24:29.24+00:00

The LED light on the charger does light up. No, the keyboard does not light up. I tried this and still nothing.
Sin-D 12,245 Reputation points Microsoft External Staff Moderator

2026-08-04T06:54:21.2+00:00
Hi Oluwafunso Odetoye,

Since the charger LED is lit but there is still no keyboard backlight, screen activity, or response after the 20‑second power button test, this suggests the Surface is receiving external power but is not completing the startup process.

At this point, please try one additional Surface-specific reset:

Disconnect the charger.

Press and hold the Power button for 30 seconds.

Release it, then immediately press and hold Power + Volume Up together for 15 seconds.

Release both buttons, wait 10 seconds, reconnect the charger, and then press Power once.

If the device still shows no signs of life afterward, I would like to confirm one detail to help determine whether this is a display issue or a power issue:

When the charger is connected, does the device become warm at all (especially near the charging port or keyboard area), or does it remain completely cold and unresponsive?

If there is still no response after the reset and the device remains completely unresponsive, the issue may require hardware diagnostics through Surface Support.
Sin-D 12,245 Reputation points Microsoft External Staff Moderator

2026-08-05T04:31:01.96+00:00

Hi Oluwafunso Odetoye,

Have you had the chance to check my answer yet?

Please do keep me updated.
Oluwafunso Odetoye 5 Reputation points

2026-08-05T12:29:33.4233333+00:00

The computer does not become warm when being charged. It’s cold
Sin-D 12,245 Reputation points Microsoft External Staff Moderator

2026-08-10T03:43:37.9966667+00:00
Hi Oluwafunso Odetoye,

Thank you for the update.

I recommend contacting Microsoft Surface Support for further hardware diagnostics and service options:

Visit  Contact Us - Microsoft Support

Select the product or service you're having issue with.

Click  Get Home Support

Type a brief description of your issue in the search box.

Click Get Help  and select  Contact Support  below.

Go to the Products and services tab, and choose the appropriate product.

On the Category tab, choose the appropriate category or an alternative option.

Go to  Confirm.

Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

Thanks for your understanding.