1,009 questions
1,009 questions with Surface | Surface Laptop | Power and battery tags
2 answers
After the (forced) update, my laptop shuts down when closing the lid or timing out even though the battery settings are set to sleep
I have searched a ton of articles and have made sure that the settings are set to sleep, I've turned off fast start/restart, and my computer continues to shut down. I uninstalled the updates and that allowed my computer to sleep when timing out/closing…
Surface | Surface Laptop | Power and battery
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 28.999999999999996%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
1 answer
Surface Laptop 8th Edition: battery not being charged
Facts: ✅ Original Surface Connect charger: white LED, but no charging. ✅ USB-C charging through a dock works and charges from 17% to 98%. ✅ Battery health is excellent (cycle count 1, full charge capacity healthy). ✅ A brand-new Microsoft 65W…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-08-20T10:16:05.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 19%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG9%3C/text%3E%3C/svg%3E)
GdW-9812
0
Reputation points
answered 2026-08-20T10:56:48.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105.7K
Reputation points
Independent Advisor
1 answer
Laptop not booting after Windows upgrade
Hello, My Surface laptop will not start following a recent Windows update. It was working normally beforehand, and the problem began right after the update installed. I've tried the usual troubleshooting steps: a forced restart (holding the power button…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-08-17T18:15:36.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 27%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Shekar Balgobin
0
Reputation points
edited the question 2026-08-18T00:16:16.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,070
Reputation points Microsoft External Staff
Moderator
3 answers
How to get my Microsoft surface laptop serviced
My Microsoft surface laptop stopped charging in the USB-C port and all other ports. It doesn’t matter what charger or outlet I use. I went to go get the surface at a Ubreakit place. They ordered repair parts from Microsoft that they just never delivered.…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-08-12T22:18:59.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 69%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
morgan Listar
0
Reputation points
answered 2026-08-13T00:19:33.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
My surface laptop 5 suddenly stopped turning on.
My surface laptop 5 suddenly stopped turning on. It was low, then I plugged it in and everything was fine. I closed it and set it down on the table to go grab something for nothing more than 3 minutes, when I came back, I opened the computer and it was…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-08-03T16:31:16.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 71%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOO%3C/text%3E%3C/svg%3E)
Oluwafunso Odetoye
5
Reputation points
commented 2026-08-10T03:43:37.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
12,245
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Surface Laptop 7 (Qualcomm Snapdragon X Plus) not going into deep idle during Modern Standby, then hibernates too quickly
Since June 2026 firmware update for my Surface Laptop 7, I noticed that often times it takes a while to wake up. I know the laptop goes into modern standby (S0) by default, and once the battery drains 5% during modern standby it hibernates. I ran sleep…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-07-26T22:16:05.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 18%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
John Smith
20
Reputation points
accepted 2026-07-30T02:06:25.0733333+00:00
John Smith
20
Reputation points
2 answers
Surface Laptop shuts down after Sleep mode when unplugged following Windows update
My Surface laptop has started shutting down unexpectedly whenever it's running on battery power and has been in Sleep mode for about two hours. I first noticed this issue after the most recent Windows update, so I suspect it may be related. Is there a…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-07-23T12:30:20.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 22%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Renato Spínola
0
Reputation points
answered 2026-07-24T00:30:18.8166667+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
Surface laptop 1st generation not powering on
My surface laptop (model 1943) will not power on after dien. I thought my charger was the issue & I bought a new one & still nothing. The light on the charger is solid white. Any ideas on what the issue is?
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-07-22T22:39:32.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 60%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
Lisa Fulks
0
Reputation points
answered 2026-07-23T00:28:32.7833333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
Smart Charging
I have read many of the comments about smart charging, my laptop is 15 days old and suddenly has decided that 6% of battery charge is enough !If I had wanted to plug my computer in I would have bought a desk top not a lap top. I now get about 25…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-07-21T18:44:21.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 12%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Su Jackson
0
Reputation points
answered 2026-07-22T00:26:16.3766667+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
MY SURFACE NOT STARTING WITHOUT POWER CABLE
My Surface Pro 11 will not turn on even with a full battery unless I have it plugged in. Sometime after weeks it will start on batterey itself and perform good for few days, but again same problem persist, no one responds to service requests too from…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-07-10T10:27:48.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 67%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
VINOD KUMAR RAHI
0
Reputation points
commented 2026-07-16T10:13:43.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
20,460
Reputation points Microsoft External Staff
Moderator
2 answers
Surface 7 Laptop will not charge or switch on
When i plug in the charger the LED lights for approx 12 seconds then disppears for 2 seconds and repeats like that. I have tried different cables and different plug sockets, still the same. I even used a friends laptop charger with a C cable to no…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-07-13T10:40:50.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 59%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
April Rellis
0
Reputation points
answered 2026-07-14T00:35:45.52+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
How to stop the surface laptop 7 buzzing when touching it when it is plugged in to the mains
My new Surface Laptop 7 vibrates when it touch it. I find it very annoying. Google suggests that it is power leakage. Is there a fix? I'm in the Uk so the plugs are 3 pins not 2, so I cant invert the plug as a fix.
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-07-09T19:51:08.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 60%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Guy Berresford
0
Reputation points
answered 2026-07-10T01:06:35.8766667+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
Surface Laptop Studio: Battery Stuck at 0%, Instant Shutdown When Unplugged
Device: Surface Laptop Studio Issue Summary My battery is stuck reading 0% in Windows, and the laptop shuts off completely the instant it is unplugged, even for a second. This started while I was playing a game with the laptop plugged in, and it shut off…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-07-07T15:50:13.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 45%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Abdulaziz Sawan
0
Reputation points
answered 2026-07-08T00:38:07.13+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
charger surface not working
my surface charging cord is not working. It is plugged in and the light does not come on the charger, nor does it charge my surface. My surface is less than a year old.
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-07-05T14:07:12.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 57.99999999999999%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Duke, Ashton
0
Reputation points
answered 2026-07-06T04:27:49.6033333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
Using a Lower-Wattage Charger for my Surface Laptop
I have various Surface Connect chargers from previous Surface devices I’ve owned, all varying in wattage. The lowest I have is a 31 W charger, the highest being a 65 W charger. My Surface Laptop 4 has a minimum wattage requirement of 60 W for charging.…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-07-05T20:36:47.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 47%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EQ%3C/text%3E%3C/svg%3E)
Quizmaster
0
Reputation points
answered 2026-07-06T00:36:00.01+00:00
Alexandr S
105.7K
Reputation points
Independent Advisor
3 answers
Surface Laptop 7 not turning on when pressing power button if the battery is below a certain level
I've noticed that my SL7 (certified refurbished) which I got around 2 weeks ago has this problem where the laptop when you press the power button if the battery is below a certain percentage (somewhere around 50-60 percent), the laptop won't turn on. If…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-06-26T10:19:32.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 89%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBV%3C/text%3E%3C/svg%3E)
Bao Vong Khanh
0
Reputation points
answered 2026-06-27T00:53:26.95+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Pressing the power button once does not switch on the laptop
I have just bought a surface laptop copilot pc 15 inch. The problem is when I shut down the laptop, I need to press the power button very long or multiple times before it shows the windows logo and starts. This does not happen in my surface laptop 3…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-01-08T05:06:43.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 57.00000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Muhd Azri
10
Reputation points
commented 2026-06-22T02:50:58.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 7.000000000000001%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sandy Sanderson
0
Reputation points
2 answers
charger very, very hot
After I charge my Laptop 7, the charger (brick) is very, very hot. I cannot hold it after a second or two. This and my laptop 7 is still under warranty.
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-06-10T16:48:45.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 35%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Barry Weisberg
0
Reputation points
edited an answer 2026-06-11T00:00:12.99+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Surface Laptop 2 not charging
I was working off my laptop until 6% without a charger. When I started charging, I could smell something burning. I pulled out the charger and saw smoke coming out from the charger. I went to the shops to buy a new charger but my laptop cannot be…
Surface | Surface Laptop | Power and battery
1,009 questions
asked 2026-06-03T09:19:58.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 35%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Irene
0
Reputation points
answered 2026-06-03T09:20:13.34+00:00
AI answer
2 answers
Microsoft Surface USB4 Dock FOR SURFACE BOOK 2
Hi, Can use Microsoft Surface USB4 Dock as a charger for my srufacebook 2? #Microsoft Surface USB4 Dock #surfacebook2
Surface | Surface Laptop | Power and battery
1,009 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 63%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)