i have a problem with my email

Question

i have a problem with my email

Tony harper 0

i have an unique problem with email i own the company [Moderator note: Personally Identifiable Information removed] inc my email is [Moderator note: Personally Identifiable Information removed] i got a new i phone and can't set up email because i don't know the password i can't reset the password due to an administrator issue i need to speak to someone

Ryan-N 15,040 Reputation points Microsoft External Staff Moderator

2026-08-11T20:00:55.19+00:00

Hi Tony,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

Warm regards,

1 answer

Your answer

Ryan-N 15,040 Reputation points Microsoft External Staff Moderator

2026-08-11T20:00:55.19+00:00

Hi Tony,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

Warm regards,

Answer 1

Hi Tony,

Welcome to the Microsoft Q&A forum.

Based on your description, the administrator has disabled the option that allows users to change their own passwords.

For Business accounts, user accounts are typically provisioned and managed by the tenant administrator.

In this case, either you or your organization's IT department should have access to the tenant's Global Administrator account.

Please follow the steps below:

Note: If you complete Step 1 and receive a message indicating that your account does not have administrator privileges to access the portal, it is very likely that your organization's IT department holds the account with administrative privileges. In that case, please contact them and ask them to perform the following steps:

Step 1: Go to admin.microsoft.com.

Step 2: Select Users > Active users, then locate your account.

Step 3: Select your account and click Reset password.

The next time you sign in, you will be prompted to create a new password for your account.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

If the answer is helpful, please click "Yes".

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