Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
Account got hacked and showing unexpectedly high Bills
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Varun Rao
0
Reputation points
Hi microsoft teams,
I am currently a student and just created my microsoft azure account around in june and now when i checked. It shows a very big outstanding unpaid balance.
my subscription was also cancelled due to this. I didn't noticed at that time but now I am not even able to raise a support request.
Im considering My account is hacked somehow and now I am left with a huge loss.
Help me as the amount I have unpaid is unbearable to me.
Cost Management
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Venkatanaidu Madamanchi 0 Reputation points Microsoft External Staff Moderator2026-08-18T17:07:10.81+00:00 Hello @Varun Rao
Thank you for reaching out to Microsoft Q&A. I'm sorry to hear about this situation.
Based on your description, it appears that your Azure account has accumulated unexpected charges, which subsequently led to the subscription being disabled or canceled. I understand that, as a student, receiving a large outstanding balance can be very concerning.
The first step is to determine whether the charges were generated by resources that were unintentionally left running or whether there may have been unauthorized access to your account.
I recommend the following:
- Review your Azure subscription's Cost Analysis and Invoice details to identify which resources generated the charges.
- Check the Activity Log for any unexpected resource deployments, modifications, or usage that you do not recognize.
- If you suspect unauthorized access, immediately:
- Change your Microsoft account password.
- Enable Multi-Factor Authentication (MFA).
- Review recent sign-in activity on your Microsoft account.
- Enable Multi-Factor Authentication (MFA).
- Change your Microsoft account password.
- If your subscription has been disabled due to the outstanding balance, you should contact the Azure Billing team as soon as possible to discuss the charges and available options.
If you're unable to create a support request through the Azure portal, you can try accessing Help + Support from the Azure portal and selecting a Billing issue.
https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
As a student, it is also important to explain your circumstances when speaking with the billing team. While billing decisions are reviewed on a case-by-case basis, providing details about your student status, when the account was created, and why the charges were unexpected may help during their review.
I understand that this is a stressful situation, but the Azure Billing team will be the appropriate team to investigate the charges and advise on possible next steps.
Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn
Regards,
Venkat.M
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