Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
0 answers
Issues with Enterprise ChatGPT Purview Scanning
ChatGPT enterprise set up and scanning on last Friday, on the following Monday Im getting errors for the scans saying Error: (3819) Unhandled exception caught when processing data, please retry. I reached out to Microsoft support and made a case but…
Cost Management
asked 2026-08-14T17:51:27.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 49%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
HCM
0
Reputation points
commented 2026-08-22T20:40:15.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 24%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Pilladi Padma Sai Manisha
11,705
Reputation points Microsoft External Staff
Moderator
0 answers
I have been billed Rs 429000 for a service which I have not used. I had just had subscribed to free tier. Could you please helpppp
Can someone please help. Not sure but the bill is showing AI and Machine Learning which I have not used and theres nothing under my account. Can someone please help me seriously. I come from middle class family and curently paying of my debts. But this…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-11T18:12:32.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 99%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Pawan Shinde
0
Reputation points
commented 2026-08-22T16:58:58.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 68%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBY%3C/text%3E%3C/svg%3E)
Bharath Y P
10,530
Reputation points Microsoft External Staff
Moderator
1 answer
Accidental purchase of Azure Developer Support: "Cancel" button greyed out, status "Unknown," unable to submit billing support request
I accidentally purchased the Microsoft Azure Developer support plan. After the purchase, it appears under "All billing subscriptions" as follows: Name: Microsoft Azure Support Plan/SKU: Developer support Status: Unknown Billing frequency:…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 62%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
0 answers
Suspensión de mi suscripción sponsorship
Tengo problemas, y nadie de servicio técnico se comunica conmigo, para resolver la suspensión de mi cuenta. El portal me pide que cancele un pago y no se me permite reactivar la cuenta. Supuestamente, desde el origen, nunca ha sido así. Tengo todos…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-20T22:33:30.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 28.999999999999996%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Administrador
0
Reputation points
asked 2026-08-20T22:33:30.8233333+00:00
Administrador
0
Reputation points
0 answers
Moving monthly Azure credit to new email account
Hello, I have been trying to use my monthly $150 Azure credit for some testing. After trying to log into the email account I had used previously, I haven't been able to get access. I recognize that it would be easier if I just remembered the password to…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-20T18:54:08.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 27%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJY%3C/text%3E%3C/svg%3E)
Jennifer Yu
0
Reputation points Microsoft Employee
asked 2026-08-20T18:54:08.96+00:00
Jennifer Yu
0
Reputation points Microsoft Employee
1 answer
How Long Does It Take for a Response From Support.
I opened a low-priority case (2608120040005550) on my Azure Help and Support portal on Aug. 12, 2026 regarding a billing question and have not heard from anyone. How long does it take for a response?
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-18T19:14:03.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 54%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Sam Basile
21
Reputation points
answered 2026-08-20T17:17:49.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 85%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
VEMULA SRISAI
13,890
Reputation points Microsoft External Staff
Moderator
2 answers
Azure for Students credits not being used for Foundry
I deployed an instance of GPT 5.6 Luna through Foundry, which is marked as a 'Direct from Azure' product, meaning it should qualify for credits, however instead of the $100 Azure for Students credit being used, my credit card is being charged. I cannot…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-09T14:44:17.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 74%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Mar
0
Reputation points
answered 2026-08-20T16:08:06.6566667+00:00
Bharath Y P
10,530
Reputation points Microsoft External Staff
Moderator
2 answers
Request to Disable Azure Subscription and Stop Billing
I am writing to request the immediate disabling of my Azure subscription. I created the subscription using my company email ID, but due to company security policies, I am unable to log in either on my company system or my personal laptop. The company…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-02T08:24:12.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 55.00000000000001%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Harish Kumar Macherla
0
Reputation points
answered 2026-08-20T16:01:35.5+00:00
Bharath Y P
10,530
Reputation points Microsoft External Staff
Moderator
2 answers
Disabled Subscription
My Visual Studio Enterprise Subscription has been disabled several months ago. I was told that it's because I consumed all my credits. However, I never exceeded or even came close to it since I became an MVP in 2017. I was just renewed as an MVP for…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-07-30T04:19:01.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 86%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haniel Croitoru
0
Reputation points
answered 2026-08-20T15:56:23.4133333+00:00
Bharath Y P
10,530
Reputation points Microsoft External Staff
Moderator
1 answer
How do I remove a Marketplace purchased Visual Studio subscription from my Azure Subscription
I signed up for a free trial of Visual Studio thru Marketplace. This has auto converted to a monthly charge on my Azure Subscription. I do not wish to retain this VS subscription at this time. How do I remove it from my Azure monthly Billing…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-17T10:31:08.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 82%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Colin Helliwell
0
Reputation points
commented 2026-08-20T12:40:26.7+00:00
TP
162.1K
Reputation points
Volunteer Moderator
2 answers
Issue on credit amount applying to cost
My Azure Free Account included a US$200 promotional credit valid until August 5, 2026. I upgraded the subscription to Pay-As-You-Go on August 6, 2026. However, the billing page currently shows approximately US$36.29 for July and additional charges for…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-06T11:47:35.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 81%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJU%3C/text%3E%3C/svg%3E)
Janaka Udayanga Perera
0
Reputation points
answered 2026-08-19T17:20:44.88+00:00
Bharath Y P
10,530
Reputation points Microsoft External Staff
Moderator
2 answers
wrong info for visa card entered for azure free servoces is entered how to correct or edit it
I attempted to create an Azure Free Account, but the registration failed because I received the message “You are not eligible for an Azure Free Account.” I also accidentally entered incorrect information for my Visa card. No Azure subscription was…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-07T08:11:35.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 95%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mushtaq Mirza
0
Reputation points
answered 2026-08-19T17:17:51.8166667+00:00
Bharath Y P
10,530
Reputation points Microsoft External Staff
Moderator
1 answer
Billing Questions - Azure Development Support Plan
Hi team, We have an Azure Subscription Developer Support subscription, which we recently cancelled. We'd like to double-confirm with Microsoft that the service is fully cancelled and that no further invoices will be generated. I haven't been able to…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-19T09:45:53.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 51%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Mohamed Faris (IT Admin)
0
Reputation points
edited the question 2026-08-19T09:49:06.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 59%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nam-D
3,885
Reputation points Microsoft External Staff
Moderator
2 answers
AI loop blocking support ticket creation for multi-payment/chargeback refund. Any workaround?
Hi everyone, I am trying to submit a refund request for an Azure transaction, but I’ve hit a wall with Microsoft's new AI support system and am completely stuck in a loop. When I select the specific transaction, the system displays a message saying I…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-18T22:43:04.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 4%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Nhat Ho
0
Reputation points
answered 2026-08-19T08:50:04.2366667+00:00
Bharath Y P
10,530
Reputation points Microsoft External Staff
Moderator
0 answers
Azure billing – tenant blocked due to inactivity – unable to access portal – credit card charge attempt
Hi, I used Azure free trial in the past and only used the free credits. After that my account was blocked due to inactivity yet Microsoft is still trying to charge my credit card. Fortunately, my card is locked so no charges went through. I can't check…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-18T02:34:41.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 27%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENJ%3C/text%3E%3C/svg%3E)
Nelson Jr. Henson
0
Reputation points
edited the question 2026-08-18T23:37:35.8466667+00:00
Nelson Jr. Henson
0
Reputation points
2 answers
Azure Free Account Under Review After Debit Card Verification Failed
Hello Microsoft Azure Support Team, I am trying to create an Azure Free Account using my Microsoft account. During the Azure signup process, I entered my debit card details for card verification. Microsoft attempted a small verification payment of…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-09T06:46:18.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 92%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mohammad Azam
0
Reputation points
commented 2026-08-18T23:32:11.1+00:00
Jose Benjamin Solis Nolasco
11,301
Reputation points
Volunteer Moderator
0 answers
Account got hacked and showing unexpectedly high Bills
Hi microsoft teams, I am currently a student and just created my microsoft azure account around in june and now when i checked. It shows a very big outstanding unpaid balance. my subscription was also cancelled due to this. I didn't noticed at that…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-10T13:54:22.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 57.00000000000001%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVR%3C/text%3E%3C/svg%3E)
Varun Rao
0
Reputation points
commented 2026-08-18T17:07:10.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Venkatanaidu Madamanchi
0
Reputation points Microsoft External Staff
Moderator
2 answers
Unexpected Azure charges after promotional credits expired — refund request
Details: I am a student and individual developer who was using Azure credits for a hackathon. My Azure credits expired during the billing period, and I was not aware that my Azure Container Instances would continue running and generate paid charges after…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-14T07:56:13.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 0%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
Harshal Bhangale
0
Reputation points
answered 2026-08-18T15:44:40.8033333+00:00
Venkatanaidu Madamanchi
0
Reputation points Microsoft External Staff
Moderator
0 answers
Visual Studio Enterprise (MS-AZR-0063P) offer converted to Pay-as-you-go (MS-AZR-0003P) offer after a tenant migration
My Visual Studio Enterprise subscription (offer: MS-AZR-0063P) got converted to a Pay-as-you-go Azure plan (offer: MS-AZR-0003P) after a tenant migration. So I reverted the action (moved back the subscription and billing ownership to the old tenant)…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
asked 2026-08-18T12:56:31.82+00:00
Vincent Giraud
5
Reputation points
asked 2026-08-18T12:56:31.82+00:00
Vincent Giraud
5
Reputation points
0 answers
Azure upgrade says already upgraded, but ARM still shows FreeTrial_2014-09-01 and spendingLimit On
Hello, I am trying to convert an Azure subscription from Free Trial to Pay-As-You-Go, but the subscription is stuck in contradictory states. The Azure portal currently shows: An Upgrade action on the subscription. A remaining $200 promotional credit…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
4,952 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 8%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)