How Long Does It Take for a Response From Support.

Question

How Long Does It Take for a Response From Support.

Sam Basile 21

I opened a low-priority case (2608120040005550) on my Azure Help and Support portal on Aug. 12, 2026 regarding a billing question and have not heard from anyone. How long does it take for a response?

VEMULA SRISAI 13,890 Reputation points Microsoft External Staff Moderator

2026-08-18T20:44:36.89+00:00

Hello Sam Basile,

Thank you for reaching out. We understand your concern regarding support request 2608120040005550.

We will review the support case details from our side and provide you with an update as soon as possible. We appreciate your patience and will keep you informed regarding the status of the case.

Thank you for your understanding.

1 answer

Your answer

VEMULA SRISAI 13,890 Reputation points Microsoft External Staff Moderator

2026-08-18T20:44:36.89+00:00

Hello Sam Basile,

Thank you for reaching out. We understand your concern regarding support request 2608120040005550.

We will review the support case details from our side and provide you with an update as soon as possible. We appreciate your patience and will keep you informed regarding the status of the case.

Thank you for your understanding.

Answer 1

VEMULA SRISAI 13,890 Microsoft External Staff Moderator

Hello Sam Basile,

Thank you for your patience.

We have confirmed that a support engineer has already contacted you, reviewed the billing concern with you, and provided the necessary clarification. Following the discussion, you confirmed that your questions were addressed.

As the issue has been resolved and the requested information has been provided, the support request is now being closed.

Thank you for working with Microsoft Support. Should you have any further questions in the future, please feel free to create a new support request.

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