Azure upgrade says already upgraded, but ARM still shows FreeTrial_2014-09-01 and spendingLimit On

Hello,

I am trying to convert an Azure subscription from Free Trial to Pay-As-You-Go, but the subscription is stuck in contradictory states.

The Azure portal currently shows:

• An Upgrade action on the subscription.
• A remaining $200 promotional credit that expires on September 13, 2026.
• The Upgrade page says, "It looks like you've already upgraded."

However, an authenticated ARM response still reports:

• state: Enabled
• quotaId: FreeTrial_2014-09-01
• spendingLimit: On

Because the backend still classifies the subscription as Free Trial, Microsoft Foundry quota requests are rejected immediately.

An Azure Support case is already open. The assigned engineer confirmed that the active promotional credit prevents him from changing the subscription offer. We have explicitly authorized Microsoft to remove or forfeit the remaining credit, but we have not received a supported way to complete the conversion immediately.

Waiting until the credit expires is not a workable solution. We need to begin paid Azure usage now.

What is the supported procedure to do one of the following?

1. Remove or forfeit the promotional credit and complete the Pay-As-You-Go conversion immediately.
2. Escalate the subscription to the Azure Commerce, Subscription Lifecycle, or Offer Management backend team that can correct the offer state.
3. Create a clean Pay-As-You-Go subscription under the current billing account and move the existing Azure AI Foundry resources without waiting for the credit to expire.

Has anyone encountered this exact state where the Upgrade page says the subscription is already upgraded but ARM still returns FreeTrial_2014-09-01 and spendingLimit On?

I can provide the subscription ID and support case number privately to Microsoft staff.