I have 2 365 accounts , I only need 1 account ,

Question

I have 2 365 accounts , I only need 1 account ,

Ian Duncan 0

Hi, I have 2 365 accounts ? I only need 1 account, the account which has 1 TB of storage. A renewal payment is due in 3 days time. I paid for a renewal 6 months ago, can you please sort this out for me.

Many thanks

Ian Duncan

John Jefferson Doyon 83,420 Reputation points Independent Advisor

2026-08-17T19:32:27.9666667+00:00
Hi, @Ian Duncan

Before cancelling anything, please confirm which subscription is which.

To help narrow down the issue:

Do you have two different Microsoft email addresses/accounts, or are two Microsoft 365 subscriptions showing under the same account?

Please sign in to https://account.microsoft.com/services with each account. Which account shows the subscription with the 1 TB storage, and what subscription name does it show?

For the renewal due in 3 days, does it show under the same account or the other account?

Click "Add comment" to let me know.

Thanks!

1 answer

Your answer

John Jefferson Doyon 83,420 Reputation points Independent Advisor

2026-08-17T19:32:27.9666667+00:00

Hi, @Ian Duncan

Before cancelling anything, please confirm which subscription is which.

To help narrow down the issue:

Do you have two different Microsoft email addresses/accounts, or are two Microsoft 365 subscriptions showing under the same account?

Please sign in to https://account.microsoft.com/services with each account. Which account shows the subscription with the 1 TB storage, and what subscription name does it show?

For the renewal due in 3 days, does it show under the same account or the other account?

Click "Add comment" to let me know.

Thanks!

Answer 1

Hi, Ian Duncan

This likely means there are two separate subscriptions, possibly under different Microsoft accounts. Since forum users cannot access billing details, the subscriptions need to be identified before one is canceled.

Here are some suggestions you can try:

Sign in to Services & subscriptions with each Microsoft email address you may have used. Check the subscription name, next charge date, and renewal status. The account showing the active Microsoft 365 subscription should be the one providing the 1 TB storage.

On the subscription due to renew in three days, select Manage, then Turn off recurring billing. You can continue using it until its expiration date, but it will not charge you again. If you see Turn on recurring billing, renewal is already disabled.

Do not cancel the subscription providing your 1 TB storage. Canceling it can reduce the account’s cloud storage allowance to 5 GB.

If the payment made six months ago does not appear under either account, check whether it was purchased through Apple, Google Play, Amazon, or another retailer. Those subscriptions must be managed through that provider.

If a new payment has already been taken, cancel that subscription to check whether it qualifies for a refund.

Thank you for your patience in reading, I hope this information has been helpful to you.

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Kai-H 25,090 Reputation points Microsoft External Staff Moderator

2026-08-23T01:03:58.4933333+00:00

Hi, Ian Duncan

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.