4,640 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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Cannot retrieve account

I have a game pass subscription constantly billing me on an account that I have failed to recover multiple times using the account recovery form. Is there another way to recover the account or stop the subscription?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-23T01:14:33.6933333+00:00
Jacob Miu 0 Reputation points
answered 2026-08-23T02:34:50.0933333+00:00
paulr0511 47,910 Reputation points Independent Advisor
1 answer

I have 2 365 accounts , I only need 1 account ,

Hi, I have 2 365 accounts ? I only need 1 account, the account which has 1 TB of storage. A renewal payment is due in 3 days time. I paid for a renewal 6 months ago, can you please sort this out for me. Many thanks Ian Duncan

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-17T18:45:23.6733333+00:00
Ian Duncan 0 Reputation points
commented 2026-08-23T01:03:58.4933333+00:00
Kai-H 25,090 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Microsoft Account not showing

Hello, I have paid for Microsoft 365 and see I last paid $140.39 in February 2026 for this but when I'm logged in online it shows I do not have a paid account. Please help.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-17T17:35:04.8833333+00:00
Sarah Cooperson 20 Reputation points
commented 2026-08-23T00:45:07.3433333+00:00
Kai-H 25,090 Reputation points Microsoft External Staff Moderator
1 answer

Unfamiliar Orders

I have unfamiliar charges on my account for Roblox Apps. How do I dispute these?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T22:15:34.26+00:00
Catherine Franklin 0 Reputation points
answered 2026-08-23T00:15:28.0733333+00:00
Bulldog 3,865 Reputation points
1 answer

Debitaron de mi cuenta, pero aún no actualizan la capacidad que. Necesito y no puedo ver los correos

Hola ayer me debitaron de mi cuenta para más capacidad en el outlook y aún no me llegan los correos, me ayudan porfa

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T21:59:12.61+00:00
answered 2026-08-22T22:34:53.0033333+00:00
Hector FC 32,445 Reputation points Independent Advisor
1 answer

Cartao presente resgatado mas nao chegou na conta

Olá , hoje as 17:40 fiz o pedido de 4 cartões de 15 Reais e apenas chegou 3 , e meus pontos foram gasto e ate agora nao chegou o ultimo que paguei. chegou apenas 3/4 cartões comprados

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T21:22:32.8366667+00:00
tulio tulio 0 Reputation points
answered 2026-08-22T21:54:57.5766667+00:00
Jonathan Deives 79,730 Reputation points Independent Advisor
1 answer

Microsoft Office was deactived when it should not have been

Microsoft deactivated Microsoft Office when I am paid in full

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T18:48:08.1933333+00:00
User James 0 Reputation points
commented 2026-08-22T19:41:13.19+00:00
John Jefferson Doyon 83,420 Reputation points Independent Advisor
2 answers

how to cancel 365

How do I cancel my 365 subscription? I click and click and click and get nowhere.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T18:54:10.2266667+00:00
Lynn Sanders 0 Reputation points
answered 2026-08-22T19:28:27.94+00:00
John Jefferson Doyon 83,420 Reputation points Independent Advisor
1 answer

Downgrade to Family Classic

My Microsoft 365 Family plan of 129 EUR will be automatically renewed soon and I would like to downgrade it to a Family Classic plan. I have a few family members taking already advantage of the current subscription, and I don't want them to go through…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T18:15:44.4833333+00:00
Dirk Maegh 0 Reputation points
answered 2026-08-22T18:58:31.9933333+00:00
EmilyS726 257.6K Reputation points Independent Advisor
3 answers

I do not need a family subscription - I just use on my laptop

I do not need a family subscription. I require outlook for email, word and excel, (I could live without word and excel if I had to but would have to print some docs before no longer having access. I would need notes or something) and edge for…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T16:24:52.3466667+00:00
Harlene Prach 0 Reputation points
answered 2026-08-22T17:09:44.58+00:00
EmilyS726 257.6K Reputation points Independent Advisor
1 answer

How do I find out about a charge on my Credit Card from Microsoft? I have tried for hours. It is not under my account.

I am the treasurer at my church and have charges on our church credit card for Office 365. Nobody knows who put it on there. I would like to be able to use the account since it is paid for but can't find the login information

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T00:55:50.36+00:00
Corey Chapman 0 Reputation points
commented 2026-08-22T16:02:07.0433333+00:00
Corey Chapman 0 Reputation points
2 answers

Duplicate Billing

I am being billed annually as well as monthly for M365 I cannot find a working phone number to call

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T14:04:39.9633333+00:00
Gary Epstein 0 Reputation points
answered 2026-08-22T14:37:51.81+00:00
TaoLi 106K Reputation points Independent Advisor
1 answer

Billing support

How do I get an actual person to speak with to review my billing questions

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T12:52:20.1766667+00:00
John Fetty 0 Reputation points
answered 2026-08-22T12:52:31.1866667+00:00

AI answer

2 answers

Was double billed on July 30 for Microsft 365 Premium

Was double charged for 365 premium on July 30th. (PII Removed). Please correct this. Greatly appreciate have a good day mike lezon

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T10:06:27.3833333+00:00
Michael Lezon 0 Reputation points
edited an answer 2026-08-22T10:39:36.2933333+00:00
DaveM121 919.8K Reputation points Independent Advisor
1 answer

recover Office 2021 license which is required to be updated with no fault on my part but being punished for forgetting the login details.

I am locked out of the Microsoft account associated with my Office 2021 license. The Automated Customer Self-Recovery (ACSR) process is failing due to stale account information. I am the legitimate owner of the product and can provide proof of purchase…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T09:55:53.9333333+00:00
MIchelle Michelle 0 Reputation points
answered 2026-08-22T10:30:35.0266667+00:00
DaveM121 919.8K Reputation points Independent Advisor
1 answer

can't download app from a shared subscripton

My wife is sharing her membership and i can't download app and access word

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-19T22:24:12.8066667+00:00
Roger Bradley 0 Reputation points
edited the question 2026-08-22T10:10:08.3066667+00:00
Gérard Oomens 130.1K Reputation points Volunteer Moderator
1 answer

I cant afford $135/mo what can I do?

I cant afford the $135 mo but I'm afraid to loose my hotmail and my kids gaming account. What can I do?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T00:51:37.1633333+00:00
Laura Kestner 0 Reputation points
answered 2026-08-22T01:51:35.4+00:00
Brian Tillman 26,850 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

How do I convince Microsoft to reinstate my account that was recently hacked?

Hi everyone. On August 15, my Microsoft account was hacked. The password was changed and then the sign in email was changed to an email known to be associated with hackers. The next morning, I noticed the login into Xbox was via a changed email although…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-22T01:26:11.8066667+00:00
Hossein Ekrami 20 Reputation points
accepted 2026-08-22T01:41:08.9866667+00:00
Hossein Ekrami 20 Reputation points
1 answer

my subscriptions do not show up in my account

My payments are going through monthly but my subscription does not show up in my account

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-21T23:14:51.24+00:00
Michael Gillespie 0 Reputation points
answered 2026-08-21T23:57:56.7+00:00
John DeV 168.8K Reputation points Independent Advisor
2 answers

contact a real person

How can I speak to someone RE my current plan and upgrade possibilities AND how to do it. please advise me how contact a source to talk

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-21T22:06:43.43+00:00
Wayne Schramm 0 Reputation points
commented 2026-08-21T22:46:13.7366667+00:00
John Jefferson Doyon 83,420 Reputation points Independent Advisor