recover Office 2021 license which is required to be updated with no fault on my part but being punished for forgetting the login details.

Question

recover Office 2021 license which is required to be updated with no fault on my part but being punished for forgetting the login details.

MIchelle Michelle 0

I am locked out of the Microsoft account associated with my Office 2021 license. The Automated Customer Self-Recovery (ACSR) process is failing due to stale account information. I am the legitimate owner of the product and can provide proof of purchase and product key information. I request assisted account recovery and escalation to the appropriate support team for manual review.
And I demand Microsoft to contact me by my email without undue delay as I am being restricted from using the licensed Office which I have purchased.

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Answer 1

When a Microsoft Office licence is activated, that gets permanently associated to the Microsoft account used as a digital licence and there is no native process provided to move the Office licence to another Microsoft account.

This forum is just a user to user forum, for account security and to protect users, no-one here has any account access, you will need to contact Microsoft Support directly, provide them with proof of purchase...etc. and they will be able to move the licence for you, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option