Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
this is billing
I have been billed again for my office 365 family
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 35%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Dave
0
Reputation points
I have been billed again for my office 365 family in August 2026 having already paid In Jan 2026. I can't get a refund as it says I don't have a subscription due in August on my account just the January subscription. Please help Microsoft, you are better than this.
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
12 answers
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Dave 0 Reputation points
2026-08-20T11:31:55.0166667+00:00 Subscription Information
Subscription: Microsoft 365 Family
Order Number: 1612587510
Plan Price: GBP 104.99 including taxes/1 year
Renewal Date: January 6, 2027
Subscription: Microsoft 365 Family
Order Number: ad3a3c38-66ad-4161-8c1b-98525dc4ad07
Plan Price: GBP 104.99 including taxes/1 year
Renewal Date: 11 August 2027The top one is the one for January and the bottom the one I have just been billed for. only the top one shows in my account
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA 177.6K Reputation points Independent Advisor2026-08-20T11:09:19.7633333+00:00 Hi,
I will work with you on this issue.
Please go to the https://account.microsoft.com/services/microsoft365 page and the https://account.microsoft.com/billing/orders page.
Take screenshots of both and post in the next reply.
I look forward to hearing from you to get the results of the troubleshooting.