duplicate charges for same product

Question

duplicate charges for same product

Timothy Shaffer 0

While upgrading to 365 premium i accidently ordered twice. How do I cancel the duplicate.

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3 answers

Your answer

Answer 1

Its confusing. I show 2 orders but only one subscription. I dont have another payment until 2028. I think the first charge was for 2026 upgrade to premium and the second charge was for 2027. It fooled me because the charges were the same amount.

If you purchased twice the subscriptions were added together. This applies if you pay for the same type of subscription a second time, and it also applies if you "upgrade" (from Microsoft 365 Family to Microsoft 365 Premium, for example).

See https://support.microsoft.com/en-us/accounts-billing/subscriptions/switch-between-microsoft-365-subscriptions for more information.

Answer 2

Xavier-D 11,805 Microsoft External Staff Moderator

Hello Timothy Shaffer

Has the answer provided by AI able to help you solve this issue with duplicate charges for same product?

If you are still unable to cancel the duplicate charge from your account, here is how to contact Microsoft Support for further assistance:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Open a website link - Contact - Microsoft Support
In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.
In this section, you will need to sign in to your Microsoft account.
Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm
You can select " Chat with a support agent in your web browser " to access the chat window.

I hope you can get the support you need,

Have a nice day

Xavier-D 11,805 Reputation points Microsoft External Staff Moderator

2026-08-21T23:43:21.03+00:00

Hi Timothy Shaffer

I’m following up to check on the status of this issue.

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.
Timothy Shaffer 0 Reputation points

2026-08-22T20:18:21.6633333+00:00

Its confusing. I show 2 orders but only one subscription. I dont have another payment until 2028. I think the first charge was for 2026 upgrade to premium and the second charge was for 2027. It fooled me because the charges were the same amount.

Answer 3

If the duplicate Microsoft 365 Premium order was purchased from Microsoft, cancel the extra subscription here: https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account used for the purchase.

Select Cancel subscription for the duplicate subscription. It might show as Upgrade or Cancel.
On the cancel page, review the details and select I don't want my subscription to confirm.
If the page shows Turn on recurring billing instead, that subscription is already set to expire and no further action is required.

If the duplicate charge already appeared, first check order history for multiple purchases of the same amount close together: Review your order history.

If the duplicate charge is not visible in order history, go to Microsoft account Payment options and select Investigate to check whether another account used the same card: Go to payment options.

If the subscription was bought through Google Play, Apple App Store, or a third-party retailer, cancellation and refund must be handled with that seller directly.

If a charge still appears after cancelling, one documented reason is cancelling too close to the billing date. Cancellations must be made more than 2 days before the billing date.