25,809 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

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3 answers

Windows Office Home 2024

I have Office Home 2024 and I would like to enable to CoPilot. How can I do that?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-09T04:40:36.5933333+00:00
Justin Yukon 0 Reputation points
answered 2026-08-23T03:05:04.94+00:00
Pipath Singngam 0 Reputation points
1 answer

Microsoft 365 suddenly listed as Unlicensed

I needed to reboot my computer yesterday (Win11). When I signed in after reboot, all my passwords needed to be reentered. But when I tried to run Excel (or I presume other MS 365 apps), I was unable to enter text. It was listed as "Unlicensed"…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-22T17:11:51.1733333+00:00
Patty Fagan 0 Reputation points
edited an answer 2026-08-23T02:55:30.8966667+00:00
Norah-L 9,555 Reputation points Microsoft External Staff Moderator
1 answer

I am trying to renew and your system keeps telling me i have the wrong informatio

I am trying to renew and the system keeps telling me my information is not correct

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-17T17:48:24.6666667+00:00
Bill Low 0 Reputation points
commented 2026-08-23T01:04:27.99+00:00
Kai-H 25,090 Reputation points Microsoft External Staff Moderator
2 answers

cannot add alias

I am trying to add an account alias email and My Info does not allow

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-17T20:14:54.5066667+00:00
Cheryl Calabro 0 Reputation points
commented 2026-08-23T01:02:31.4733333+00:00
Kai-H 25,090 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 Subscription and billing

My HP Laptop 14-ep2xxx shows Microsoft 365 Personal 12‑month subscription under Microsoft Store > Library > Included with device, but the Claim button does nothing. The subscription has not been added to my Microsoft account.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-22T14:17:16.27+00:00
Rena Barraclough 0 Reputation points
edited an answer 2026-08-23T00:31:30.89+00:00
Norah-L 9,555 Reputation points Microsoft External Staff Moderator
2 answers

want to add new computer to my subscription paid

steps to add new computer with my husband email address onto my paid 5 device 365 subscription ****@sbcglobal.net (VM removed PII)

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-22T20:42:21.9433333+00:00
victoria yang 0 Reputation points
answered 2026-08-22T22:54:00.01+00:00
Stefan Blom 349.1K Reputation points MVP Volunteer Moderator
3 answers

duplicate charges for same product

While upgrading to 365 premium i accidently ordered twice. How do I cancel the duplicate.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-20T12:05:17.59+00:00
Timothy Shaffer 0 Reputation points
answered 2026-08-22T22:47:02.0966667+00:00
Stefan Blom 349.1K Reputation points MVP Volunteer Moderator
1 answer

Resubmit my auto debit for my Personal Microsofrt 365 subscription

My bank returned the annual auto debit and I want to pay my annual subscription for my Microsoft 365 Personal. A resubmission of the auto debit would be fine.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-22T16:36:34.56+00:00
Bickel, Timothy 0 Reputation points
answered 2026-08-22T21:51:18.73+00:00
Haytham-C 4,720 Reputation points Microsoft External Staff Moderator
1 answer

Change my billing due date

I need to change my billing due date from the 22nd of the month to the 30th of the month, when funds arrive. My email address is ******@live.com. Please email me when this issue has been resolved... Thanking you in advance... Janice Farrow

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-22T20:19:41.8966667+00:00
Janice Farrow 0 Reputation points
answered 2026-08-22T21:31:01+00:00
John Jefferson Doyon 83,420 Reputation points Independent Advisor
1 answer

suite office - abonnement

Bonjour, Depuis des années, je travailles avec la même adresse mail. J'ai effectué un achat ('avec domiciliation) pour une suite office professionnelle. Je paie 99€ par an. Jusqu'à présent tout se passait bien. J'ai depuis, changé de PC mais pas…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-22T18:22:00.41+00:00
camille coppin 0 Reputation points
answered 2026-08-22T20:23:08.79+00:00
paulr0511 47,910 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Cheaper Version Desired

I only want Word, Excel and PPT. I don't use anything else. Is there a cheaper version?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-12T21:06:35.6366667+00:00
M.J. Schneider 20 Reputation points
commented 2026-08-22T18:18:27.11+00:00
Harold Oehler 0 Reputation points
1 answer

need a call back for microsoft support

Need a call back from a real live agent to help with account recovery of a new account that hasn't been validated and does not have a secondary account to send reset password links or account recovery information. My Microsoft365 product key worked to…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-22T17:55:06.79+00:00
kme 0 Reputation points
answered 2026-08-22T17:55:17.88+00:00

AI answer

3 answers One of the answers was accepted by the question author.

what am I paying for?

Please can you tell me what I am actually paying for each month? I was advised when I purchased this desktop from curry's that I had free Microsoft 365 already built in, I know it's a small amount I am paying for but am unsure what it actually is…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-21T15:05:18.12+00:00
Mark Scott - Tech 20 Reputation points
accepted 2026-08-22T12:27:14.62+00:00
Mark Scott - Tech 20 Reputation points
2 answers

Refund Due - Cancelled Subscription to 365

Need a refund for cancelled 365 subscription $108.11, August 17, 2026.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-22T11:09:13.39+00:00
michele price 0 Reputation points
answered 2026-08-22T11:44:21.05+00:00
DaveM121 919.8K Reputation points Independent Advisor
2 answers

unlike a personal account from a work one

Dear support team, My personal Microsoft account ([Moderator Note: Personal Info Removed]@outlook.com) is still linked to a deleted Azure AD work identity ([Moderator Note: Personal Info Removed]@coastman.com). I cannot authenticate because Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-21T23:16:05.9466667+00:00
Eric Launay 0 Reputation points
edited an answer 2026-08-22T06:26:16.4233333+00:00
Xavier-D 11,805 Reputation points Microsoft External Staff Moderator
1 answer

Cloud storage fee not taken from my account

My microsoft cloud storage fee of AUD3 which usually comes out on the 4th of each month has not come out in August. Why?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-21T01:49:54.19+00:00
dino guy 0 Reputation points
commented 2026-08-22T06:07:32.9033333+00:00
Xavier-D 11,805 Reputation points Microsoft External Staff Moderator
2 answers

How to connect to Microsoft Family 365 that doesn't show up in subscriptions

I purchased Microsoft Family 365 on March 13, 2026. I presume I have been using it since, because all my Microsoft products have been working fine. A few days ago I needed Copilot and apparently I used all my allotted questions for the day, so I…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-22T00:41:13.5733333+00:00
Kathryn Martin 0 Reputation points
answered 2026-08-22T05:13:31.5533333+00:00
DaveM121 919.8K Reputation points Independent Advisor
1 answer

my laptop is reset . that why my microsoft account delete but i can not know my microsoft account email , mobile no . username ,etc because when i am buy laptop shopkeper can not ask anything he do herself also

my laptop is reset . that why my microsoft account delete but i can not know my microsoft account email , mobile no . username ,etc because when i am buy laptop shopkeper can not ask anything

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-21T16:58:48.0666667+00:00
Mihir Kumar 0 Reputation points
commented 2026-08-22T03:41:16.7166667+00:00
Mihir Kumar 0 Reputation points
2 answers

new computer and i cannot remember account that has microsoft office

My computer stopped working. I have purchased a new one and now i cannot remember my account that has office subscription. I definitely have one as my payment came out of my bank account October 16 2025 for my yearly subscription. I would love some help…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-22T02:29:39.1066667+00:00
rob nunziante 0 Reputation points
answered 2026-08-22T03:09:54.29+00:00
SD - IA 177.6K Reputation points Independent Advisor
1 answer

mircosoft 365 upgrade to premium

i just recently got charged for Microsoft 365 but i want to upgrade to the premium version and its on a yearly subscription so how do i do this with out being charged twice?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-22T02:26:51.71+00:00
jacob 0 Reputation points
answered 2026-08-22T03:07:11.42+00:00
Estrella721 45,280 Reputation points Independent Advisor