Microsoft 365 Subscription and billing

Dear Rena,

I understand that the Claim button for the Microsoft 365 subscription included with your HP laptop does nothing, so it has not been added to your account. This may be caused by incomplete Windows activation or a Microsoft Store issue.

Please try the options below:

1. Confirm that Windows is activated under Settings > System > Activation.
2. Open Microsoft Store > Library, install all available updates, then restart the laptop.
3. Press Windows + R, enter wsreset.exe and press Enter. Wait for Microsoft Store to reopen, sign in with the same personal Microsoft account used to set up Windows, then try Claim again.
4. Open Word or Excel from the Start menu and sign in with that same account. Check whether the included-offer setup appears there.
5. Check Services & subscriptions to confirm whether the subscription was added.

If the issue remains, please contact HP first with your receipt and laptop serial number so they can verify the bundled offer.

Please let me know how it goes after trying these steps, and I'll be glad to continue looking into it with you.

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