my laptop is reset . that why my microsoft account delete but i can not know my microsoft account email , mobile no . username ,etc because when i am buy laptop shopkeper can not ask anything he do herself also

Mihir Kumar 0 Reputation points
2026-08-21T16:58:48.0666667+00:00

my laptop is reset . that why my microsoft account delete but i can not know my microsoft account email , mobile no . username ,etc because when i am buy laptop shopkeper can not ask anything

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. DYARI BARHAM 37,156 Reputation points Independent Advisor
    2026-08-21T18:00:15.63+00:00

    Hi ,

    I'm Dyari. Thanks for reaching out.

    Since the reseller didn't request your personal details, they probably set up the computer using a local account or their own Microsoft account.

    You can try using the Microsoft Sign-in Helper tool with any accounts you remember to check if the setup is linked to one of them.

    https://support.microsoft.com/en-us/accounts-billing/manage/microsoft-account-sign-in-helper

    If you still can't locate the account, your best option is to create a new user account on the computer so you can continue using it smoothly.

    Please let me know if you need help with any of these steps.

    Was this answer helpful?

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