what am I paying for?

Question

what am I paying for?

Mark Scott - Tech 20

Please can you tell me what I am actually paying for each month? I was advised when I purchased this desktop from curry's that I had free Microsoft 365 already built in, I know it's a small amount I am paying for but am unsure what it actually is for

Thank you

Ron Barker 2,200 Reputation points

2026-08-21T15:43:17.43+00:00

Hi Mark, sounds like you may have a trial version of Microsoft 365 Personal/Family. Did Currys set it up for you with your Microsoft Account? Can you see any information on your computer about Microsoft 365? If you are being charged for Microsoft 365 you can cancel it before the end of the one Month period. If you do not cancel it you will be charged. Try signing in at https://account.microsoft.com/services https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-free-trial-of-microsoft-365

Answer accepted by question author

AI answer

The monthly charge is most likely for a Microsoft subscription tied to the Microsoft account used on the PC, not because Microsoft 365 was "built in" to the device.

A Free badge at Microsoft365.com means there is no active Microsoft 365 Personal, Family, or Premium subscription on the account, and only the free web versions of Word, Excel, and PowerPoint are available. A Subscribed badge means a paid Microsoft 365 subscription is associated with the account.

A small monthly charge is commonly Microsoft 365 Basic, which includes 100 GB of cloud storage and extra email benefits. A full Microsoft 365 Personal or Family subscription includes desktop apps and 1 TB of cloud storage.

To check exactly what is being billed:

Go to the Services & subscriptions page at account.microsoft.com/services?ref=officesupport.
Sign in with the Microsoft account used on the desktop.
Look for an active subscription and select Manage.
If the subscription was bought through Microsoft, the billing and management options will appear there.
If nothing appears, try any other Microsoft account that may have been used.

If the subscription was purchased through Currys or another third-party retailer, Microsoft does not manage that payment directly. In that case, the retailer must handle the subscription and recurring billing.

If the charge still cannot be identified, use Microsoft’s billing investigation page to trace the payment.

AI-generated content may be incorrect. Read our transparency notes for more information.

2 additional answers

Your answer

Ron Barker 2,200 Reputation points

2026-08-21T15:43:17.43+00:00

Hi Mark, sounds like you may have a trial version of Microsoft 365 Personal/Family. Did Currys set it up for you with your Microsoft Account? Can you see any information on your computer about Microsoft 365? If you are being charged for Microsoft 365 you can cancel it before the end of the one Month period. If you do not cancel it you will be charged. Try signing in at https://account.microsoft.com/services https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-free-trial-of-microsoft-365

Answer 1

DaveM121 919.8K Independent Advisor

1

How much are you being charged for the subscription?

Log into your Microsoft account on this link, what subscription is listed on your account, is that Microsoft Basic, Personal or Family, or something else?

https://account.microsoft.com/services/

2

If it was indicated Office was pre-installed on your new PC, open the Store app in Windows, at the top of the Store app, is there an 'Included with this device' section, and if so, what version of Office is listed there.

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Answer 2

Mark Scott - Tech 20

Thank you for your response via AI

Thank you for your clarification, I cannot be arsed going back to curry's to advise them of false selling this time, when I go back in for my cartridges for my printer, I will mention it to them then

Kind regards

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