How to claim student bundle?

Question

How to claim student bundle?

Graham Safford 0

How do I claim my student bundle after I have already set up my new PC? I didn't realize I needed it to be set up under my school email to redeem to offer? What do I need to change to make this happen?

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2 answers

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Answer 1

Xavier-D 11,805 Microsoft External Staff Moderator

Hello Graham Safford

Could you please confirm the exact name of the student bundle you are trying to claim, where the PC was purchased, and, if possible, share the offer page or promotion details?

The redemption requirements can vary by offer. Please do not reset the PC at this stage, as we first need to identify the promotion and confirm whether the school email is required for device setup or only for student verification.

Once we know which offer you received, we can point you toward the correct redemption process.

I hope to hear from you soon

Graham Safford 0 Reputation points

2026-08-21T19:12:07.1066667+00:00

The ultimate college bundle

https://www.microsoft.com/en-us/windows/back-to-school-offer?r=1

Purchased from Walmart
Xavier-D 11,805 Reputation points Microsoft External Staff Moderator

2026-08-22T00:25:33.8633333+00:00

Hi Graham Safford

Thank you for confirming.

You should not need to reset the PC or set up Windows again using your school email.

For the Ultimate College Bundle, complete the setup of the eligible PC and then check the Microsoft account email associated with the device or look for an offer pop-up on the PC.

Use the link https://www.microsoft.com/en-us/windows/back-to-school-offer?r=1 to verify your student status with your valid .edu school email address. After verification, Microsoft should send the bundle redemption email.

Since the PC was purchased from Walmart, could you also confirm the exact PC model? Only selected models qualify for this promotion.
Graham Safford 0 Reputation points

2026-08-22T16:19:16.79+00:00

Hey Xavier,

I can't seem to find a place on that link to verify my student status. Where on that page do I enter my school email address for verification? I got the eligible HP OmniBook 5 Laptop from Walmart.

Answer 2

If the PC is already set up and the goal is to apply a school provisioning package, the supported path is to reset the device to a clean state first. Applying a new package to an already set-up device can cause loss of existing accounts and data.

Steps:

Back up any files needed first.
On the PC, open Settings.
Select Update & Security > Recovery.
In Reset this PC, select Get started.
Select Remove everything.

Alternate path:

Select Start > Power.
Hold Shift and select Restart.
Select Troubleshoot > Reset this PC.
Select Remove everything.
If shown, select Only the drive where Windows is installed.
Select Just remove my files.
Select Reset.

After reset, when creating the provisioning package in Set up School PCs, choose Sign-in and use the school account. If setup is completed without signing in, student devices won’t connect to school cloud services and management is more difficult later.

If the issue is specifically redeeming Microsoft 365 or Office bought with the PC, the account used during redemption becomes the account associated with the product. For preinstalled Office on a new PC, use the preinstalled Office activation guidance. If someone else’s account was associated instead of the intended account, contact support and have proof of purchase available.

References:

How to claim student bundle?

2 answers

The ultimate college bundle

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