how to fix your camera?

KAUR Hargun 0 Reputation points
2026-08-21T11:23:17.78+00:00

My camera randomly stopped working and heres the error code I need soulutionScreenshot (604)

Surface | Surface Book | Performance and maintenance
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  1. DaveM121 919.8K Reputation points Independent Advisor
    2026-08-21T14:01:43.72+00:00

    I checked your specs again, you posted to the Windows 11 forum, but you have Windows 10 installed, so you will not have that option, also, because you have a Surface Book 2, that is a very specific device, I am going to move your question over to the Surface forum, so you can get the help from a Surface expert.

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  2. KAUR Hargun 0 Reputation points
    2026-08-21T13:23:38.8866667+00:00

    here is the screenshot you asked for:Screenshot (606)

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  5. AI answer

    2026-08-21T11:23:36.68+00:00

    Try these steps in order:

    1. Check camera privacy settings in Windows:
      • Go to Start > Settings > Privacy & security > Camera.
      • Make sure Camera access is On.
      • Make sure Let apps access your camera is On.
    2. Run the automated camera troubleshooter:
      • Open the Get Help app and run the camera troubleshooter.
      • It automatically runs diagnostics and applies fixes for many camera problems.
    3. Check for Surface updates if this is a Surface device:
      • Open the Surface app.
      • Expand Help & support.
      • If updates are available, select Check for updates and install them.
      • Then use Get help in the Surface app to check for detected issues.
    4. Restart the device:
      • A restart can restore the camera if drivers or permissions were affected.
    5. Reinstall the camera driver:
      • Open Device Manager.
      • Expand Cameras.
      • Look for the camera device.
      • Open it, go to the Driver tab, and select Uninstall Device.
      • If shown, select Attempt to remove the driver for this device.
      • Restart the PC.
      • Warning: Do not do this on Surface Pro X. On that device, uninstalling camera drivers may require a full system reset to restore them.
    6. If the camera appears only sometimes or stops randomly:
      • Open Settings in Windows.
      • Go to the camera settings for the device.
      • Open Advanced camera options.
      • Turn on Basic camera driver mode.
      • Restart Teams or test the camera again.
      • This can improve reliability, but it may disable some advanced manufacturer camera features.
    7. Check for a physical camera block:
      • Some laptops have a camera shutter, privacy switch, or keyboard camera key that disables the webcam.

    If the camera still does not work after these steps, service or repair may be needed.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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