my account is locked for my MFA

Inside Sales Team | Flying Monkeys 0

I need access to my MFA and need to transfer to my new phone asap

John Jefferson Doyon 83,420 Reputation points Independent Advisor

2026-08-21T18:46:16.35+00:00
Hi, @Inside Sales Team | Flying Monkeys

To help narrow down the issue:

Is this a personal Microsoft account, or a work/school Microsoft 365 account?

Are you using the Microsoft Authenticator app for MFA?

Do you still have access to your old phone or any other verification method, such as SMS or email?

If this is a work or school account and you no longer have access to the old MFA method, your Microsoft 365 administrator may need to reset your MFA methods so you can register the new phone.

Click "Add comment" to let me know.

Thanks!

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