2,829 questions with Outlook | Web | Outlook on the web for business | Email tags

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Can't log into Outlook

I can't sign into Outlook with my Microsoft 365 account. I keep getting the message to refresh the application button and detail message is UTC Date: 2026-08-21T14:31:15.936Z Client Id: Session Id: Client Version: 20260814008.03 BootResult:…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-21T14:36:49.8966667+00:00
Kim 0 Reputation points
answered 2026-08-21T18:35:51.6666667+00:00
Chris-D 910 Reputation points Independent Advisor
3 answers

Unable to send or receive emails

I am not receiving or able to send emails through my outlook account. I think something is wrong with my settings

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-20T23:19:59.37+00:00
Adrienne van Berkel 0 Reputation points
edited an answer 2026-08-20T23:57:40.6166667+00:00
Teddie Dang 495 Reputation points Independent Advisor
1 answer

Outlook Newsletter does not allow new edits

We enthusiastically welcome the new Outlook365 newsletter; Initially, it allowed us to understand how it works and to run the first newsletters, with a first edition. However, and suddenly, we not only stopped accessing these editions - they simply…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-20T02:59:03.56+00:00
Collins Mara 0 Reputation points
edited an answer 2026-08-20T20:39:38.0633333+00:00
BabybooHN 2,210 Reputation points Independent Advisor
2 answers

hwo do I do a mail merge in outlook so that everyone gets their own email and the greeting has their first name

how do I do a mail merge in outlook so that everyone gets their own email and the greeting has their first name

Outlook | Web | Outlook on the web for business | Email
asked 2026-01-19T20:45:44.46+00:00
Nancy McMahan 0 Reputation points
commented 2026-08-20T14:07:03.8966667+00:00
Greg Campion 0 Reputation points
1 answer

Not able to receive emails in outlook

I am able to send emails, however am not able to receive emails. getting the following error. The response was: DNS Error: DNS type 'mx' lookup of trainingpartnerz.com responded with code NOERROR DNS type 'aaaa' lookup of…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-19T07:11:31.5233333+00:00
Manish Jhurani 0 Reputation points
commented 2026-08-20T11:10:19.39+00:00
Hin Vo 180 Reputation points Independent Advisor
4 answers

Unsnooze option isn't available

Hi, I snoozed an email and have since completed the task, but I'm unable to unsnooze it. The Unsnooze option doesn't appear when I right-click the email; I only see the option to snooze it again for a future date. Could you please help me understand how…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-19T15:40:20.8866667+00:00
Antony Jebamalai 0 Reputation points
answered 2026-08-19T19:32:06.25+00:00
Kai-L 17,480 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Is it just me, or does anyone else find the new Outlook on the web to be terribly cumbersome and inefficient?

My company switched to Outlook on the web and I have never been so frustrated with the inefficiency of it. I can no longer log onto Teams meetings quickly because there are now two separate logins for the same meeting. When typing an email, autocorrect…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-19T17:10:21.89+00:00
Cheryl Richards 20 Reputation points
commented 2026-08-19T18:25:59.73+00:00
Ivory 905 Reputation points Independent Advisor
1 answer

Outlook on the web Link Preview gets valid HTTP 200 metadata but never renders the preview card

I am trying to determine what service-side, mailbox/tenant or Outlook feature-state condition could cause Rich Link Preview in Outlook on the web to retrieve complete preview metadata successfully but then never render the preview card. This is an…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-19T08:52:14.2266667+00:00
Jacques Thiel 0 Reputation points
commented 2026-08-19T09:14:48.2966667+00:00
Jacques Thiel 0 Reputation points
1 answer

mail sent that disappears

Hello I sent an email to a customer; it has completely disappeared. I doubted that I had sent it (not in archives/trash/deleted item recovery) but I got a feedback (automatic for absence) from the client which proves that it was indeed sent. I noticed…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-18T00:41:38.96+00:00
Lewis Rhiannon 0 Reputation points
commented 2026-08-19T07:03:16.4566667+00:00
Aetherin 870 Reputation points Independent Advisor
1 answer

Issue Regarding Incoming Emails from Outside

Since Wednesday (12 August 2026), or about 7 days ago, we're not receive any emails from outside (e.g. Gmail, etc.). I need ASAP assistance regarding this. Thank you.

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-18T12:42:50.4966667+00:00
Marvin Oloris 0 Reputation points
commented 2026-08-19T07:02:16.1366667+00:00
Hani-Ng 555 Reputation points Independent Advisor
1 answer

how to fix my email?

ok i got an email [Moderator note: Personally Identifiable Information removed] created with go Daddy and a cancel it because a was paying 2 Subscriptions so not i can acceso my email

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-18T22:15:56.4833333+00:00
Dirk Jemmott 0 Reputation points
edited an answer 2026-08-18T23:03:58.9766667+00:00
Hendrix 775 Reputation points Independent Advisor
3 answers

why is my colleague's email going to everyone's junk folder?

Hi, I manage the Microsoft account for our charity - which includes 10 licenses, each for a colleague in the team. One of my team is finding that recently all the emails she sends are going in to people's junk folders - why is that and what can I do to…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-17T12:27:15.51+00:00
Jacqui Wood 0 Reputation points
commented 2026-08-18T14:42:13.5833333+00:00
Heimerdinger 280 Reputation points Independent Advisor
2 answers

replied to icons not showing up in a shared inbox on outlook

Hi, Our team uses a few different shared inboxes. We recently switched to M365 and have noticed that replied to icons do not show up in shared inboxes. This makes it hard or impossible to tell if messages have been responded to. Any solution?

Outlook | Web | Outlook on the web for business | Email
asked 2026-07-22T21:46:28.6933333+00:00
Cyrus Philbrick 0 Reputation points
answered 2026-08-17T17:21:17.39+00:00
Martin Brouer Johansen 0 Reputation points
1 answer One of the answers was accepted by the question author.

Creating a rule based on part of sender's display name in Outlook

In the legacy Outlook, it was possible to create a rule that looked for a partial display name from the sender's details and moved the email to a specified folder. In the new Outlook, the same feature does not seem to be working. The following rule does…

Outlook | Web | Outlook on the web for business | Email
asked 2025-07-24T17:05:09.28+00:00
Ashutosh Singh 40 Reputation points
commented 2026-08-17T05:17:44.22+00:00
Hornblower409 13,020 Reputation points
1 answer

Can Microsoft Bookings automatically reserve a room mailbox when a service is booked?

I'm setting up a service in Microsoft Bookings and noticed that there is a Location field where a default location can be specified. Is it possible to configure a Bookings service so that, in addition to scheduling the appointment with the customer, it…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-14T00:03:24.3166667+00:00
Brown Alicia 0 Reputation points
edited a comment 2026-08-17T00:01:18.99+00:00
Dora-T 290 Reputation points Independent Advisor
2 answers

How can I delay sending emails by 1 minute in Outlook for Microsoft 365 on the web?

I recently switched from the desktop version of Outlook to Outlook for Microsoft 365 on the web. In my previous Outlook desktop setup, I had a rule configured to delay all outgoing emails by 1 minute before they were sent. I would like to set up the same…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-14T03:22:05.4266667+00:00
Martin Eloise 0 Reputation points
commented 2026-08-15T14:00:38.6466667+00:00
BabybooHN 2,210 Reputation points Independent Advisor
2 answers

How can I get a report showing mailbox sizes?

I am reviewing our email retention requirements and need to verify mailbox storage usage. A mailbox must contain at least 10 MB of data to meet our retention criteria. Is there a way to generate a report that shows the size of all mailboxes? Where can I…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-15T11:53:05.37+00:00
Turner Emily 0 Reputation points
answered 2026-08-15T12:18:40.9633333+00:00
Heimerdinger 280 Reputation points Independent Advisor
2 answers

Why couldn't my message be delivered?

I received the following error message when trying to send an email: "This message couldn't be delivered because the sending email address was not recognized as a valid sender. The most common reason for this error is that the email address is, or…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-13T16:01:32.7366667+00:00
Ward Sophie 0 Reputation points
commented 2026-08-14T22:50:55.8733333+00:00
Ruby Nguyen 1,150 Reputation points Independent Advisor
2 answers

email address is not recognized after two years

We have a small business with 4 outlook emails. We have had Outlook for over two years and now we cant send or recieve emails. I can log into 365 but emails are dead... please help on who to contact at outlook to see what is goin on with our emails

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-13T15:55:55+00:00
Jim Briggs 0 Reputation points
edited a comment 2026-08-14T15:18:53.0433333+00:00
Jayden-P 1,840 Reputation points Independent Advisor
1 answer

deeplink not working as expected like a pre signed url in aws

Now the second thought that I have in my mind, if this approach doesn't work another way I wanna try out is, authorize this deep link using the code and then send the deep link in the mail to the people who are not having access to shared mailbox and…

Outlook | Web | Outlook on the web for business | Email
asked 2026-08-10T10:35:52.6666667+00:00
-, Harsimranjot 0 Reputation points
edited an answer 2026-08-14T13:21:07.1233333+00:00
Daniel-Vo 6,185 Reputation points Microsoft External Staff Moderator