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using Win11 on laptop and contacts in oulook is not loading

Using Outlook new with Win 11 and Contacts have stopped loading. I see a message saying "loading contacts" with a spinning wheel but nothing happens after giving it an hour

Outlook | Windows | New Outlook for Windows | For home
asked 2026-08-18T05:20:47.3566667+00:00
rick warr 0 Reputation points
commented 2026-08-19T03:37:09.4933333+00:00
Hornblower409 13,020 Reputation points
1 answer

you people at microsoft have lost 1000+ dead family videos. I am sovereign owner of this laptop and your software removed my things without my permission.

i went to click a video of my deceased mother and it gave me a error playing prompt then the entire folder was wiped clean 1000+ videos and photos gone. i have tried to copy my old file version and i get stupid read only prompts. This is MINE it is…

Windows for home | Windows 10 | Files, folders, and storage
asked 2026-08-19T02:12:13.1033333+00:00
West Kanye 0 Reputation points
answered 2026-08-19T02:12:33.39+00:00

AI answer

1 answer

Double billing in same year

I pay in June and October for the same program. Cancel one.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-15T21:38:39.9366667+00:00
Catherine Sheerin 0 Reputation points
commented 2026-08-19T01:32:56.04+00:00
Grahame Wren 0 Reputation points
1 answer

Microsoft Defender Quick Scan fails with error 0x800106ba even though Defender is running

Hi, I’m having an issue with Microsoft Defender Antivirus on Windows 11. Windows Security shows that Microsoft Defender is running and Real-time Protection is enabled, and the Antimalware Service Executable (MsMpEng.exe) is running normally. However,…

Microsoft Security | Microsoft Defender | Other
asked 2026-08-19T01:26:50.2033333+00:00
a r m i 0 Reputation points
answered 2026-08-19T01:27:16.7033333+00:00

AI answer

1 answer

my Windows Security Scan stops before completion, and sometimes crashes

Hello, I do daily scans on my laptop (quick and full) But just today, every time I do a quick scan, before it finishes it reverses back 1 second on the timer but the "files scanned" keeps going then freezes. It then stops/crashes for some…

Microsoft Security | Microsoft Defender | Other
asked 2026-08-18T12:18:16.3233333+00:00
JC Zurc 0 Reputation points
commented 2026-08-19T01:10:45.66+00:00
JimNorton-0902 0 Reputation points
1 answer

How to fix AADSTS50020 for Outlook on Mac?

My work email account moved from one domain to another but the cut-over happened without my knowledge, so I was not able to remove the old instance of the account from Outlook before the email address was already moved to the new domain. The email…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-08-17T14:00:16.03+00:00
S Holmes 0 Reputation points
edited a comment 2026-08-18T23:10:25.8766667+00:00
Hornblower409 13,020 Reputation points
1 answer

‎Intune Dell BIOS Configuration – Status Mismatch and Password Sync Issue‎

Hello, I am using the “BIOS configurations and other settings” configuration profile in Microsoft Intune to manage BIOS settings and passwords. I am currently experiencing an issue on a laptop where there is a mismatch between the status reported in…

Microsoft Security | Intune | Configuration
asked 2026-05-14T12:49:41.3133333+00:00
Kyuzo88 106 Reputation points
commented 2026-08-18T22:50:53.5533333+00:00
Liss, Drew 0 Reputation points
1 answer

Authenticator doesn't recognize my account

Authenticator doesn't recognize my account which doesn't help me log in

Microsoft Security | Microsoft Authenticator
asked 2026-08-18T22:45:57.6033333+00:00
Dan Walinsky 0 Reputation points
answered 2026-08-18T22:46:10.7866667+00:00

AI answer

1 answer

Fraudulent takeover

I think my computer may have been taken over by a fraudulent agent. She gave her name as Jenna Hall ID 412790 Does she work for Microsoft?

Microsoft Security | Microsoft Defender | Microsoft Defender for Identity
asked 2026-08-18T22:28:36.02+00:00
Ric Thompson 0 Reputation points
answered 2026-08-18T22:28:47.74+00:00

AI answer

1 answer

Excel will not perform computations correctly

cannot get Excel to do computations correctly. Have double checked formulae; that is not the issue.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-08-18T21:43:59.8666667+00:00
Bill Moorhead 0 Reputation points
commented 2026-08-18T22:16:32.46+00:00
John Jefferson Doyon 83,420 Reputation points Independent Advisor
1 answer

My Word and Excel docs aren't working

My Word and Excel docs are telling me I need to renew my subscription but my subscription doesn't expire for 3 months

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-18T17:43:30.0166667+00:00
JAMES BRACHE 0 Reputation points
commented 2026-08-18T21:48:47.7766667+00:00
JAMES BRACHE 0 Reputation points
1 answer

Wrong location for my laptop

Why does Microsoft 365 "find" my laptop in a different state and in a location where I have never lived?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-18T19:51:54.1866667+00:00
OldTractorFixer 0 Reputation points
commented 2026-08-18T20:44:33.1866667+00:00
John Jefferson Doyon 83,420 Reputation points Independent Advisor
1 answer

billing info wont save

trying to install MS 365 product key, cant get beyond billing info, wont save it and keeps me in a loop.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-18T20:10:05.5633333+00:00
Erik King 0 Reputation points
commented 2026-08-18T20:43:53.32+00:00
EmilyS726 257.6K Reputation points Independent Advisor
1 answer

Can’t access to authentificator on my older phone - so I can’t connect to some personal accounts

I changed my phone, on which I had authentificator. Authentificator wasn’t on my iCloud saving so now when I want to reconnect my new phone of - for example - instagram, they ask me for the double authentication thanks to authentificator but I have no…

Microsoft Security | Microsoft Authenticator
asked 2026-08-18T20:06:54.1833333+00:00
Anna Vaz 0 Reputation points
answered 2026-08-18T20:07:10.9233333+00:00

AI answer

1 answer

Word document will not allow me to open a new document

I installed Microsoft 365 on my IMac and it will not allow me to open a new document in Word

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-08-18T19:02:24.9066667+00:00
Tony Milton 0 Reputation points
commented 2026-08-18T19:21:15.6266667+00:00
Stefan Blom 349.1K Reputation points MVP Volunteer Moderator
1 answer

phone number for MS customer service

I bought a new computer and already have a Microsoft 365 account that I pay for monthly. The computer came with a pre-loaded MS 365 and I cannot access any of my apps. I want to talk to a customer service rep - I tried and they wanted me to pay a $5…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-18T18:20:30.5266667+00:00
Sherri Moser 0 Reputation points
commented 2026-08-18T19:21:08.3033333+00:00
Sherri Moser 0 Reputation points
1 answer

I installed microsoft 365 and I can't create new word documents

I installed microsoft 365 and I can't create new word documents

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-18T18:59:39.3066667+00:00
Tony Milton 0 Reputation points
commented 2026-08-18T19:20:00.9433333+00:00
Stefan Blom 349.1K Reputation points MVP Volunteer Moderator
1 answer

can't get OneDrive to run

Windows 11: when I click on OneDrive nothing happens. I have uninstalled, rebooted, and reinstalled a few times. What's wrong?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-18T18:14:20.0133333+00:00
Lin Boelz 0 Reputation points
commented 2026-08-18T19:09:34.13+00:00
John Jefferson Doyon 83,420 Reputation points Independent Advisor
1 answer

How do I find an email I moved to a named folder ?

I am unable to locate an email I moved to a named folder, how do I locate my folders ?

Outlook | Web | Outlook.com | Email
asked 2026-08-18T18:17:55.78+00:00
THOMAS, CARLA 0 Reputation points
commented 2026-08-18T18:58:06.1+00:00
John Jefferson Doyon 83,420 Reputation points Independent Advisor
1 answer

I paid for Office 365 twice on 8-16-2026. I did speak to an agent but did not resolve my issue on Case # . Please contact me on PII REMOVED Thank you

I paid for Office 365 twice on 8-16-2026. I did speak to an agent but did not resolve my issue on Case # . Please contact me on PII REMOVED Thank you.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-18T18:22:06.8166667+00:00
Richard Kovitch 0 Reputation points
edited the question 2026-08-18T18:23:33.53+00:00
Caozhi Li 7,520 Reputation points Volunteer Moderator