5,925 questions with Microsoft 365 and Office | Install, redeem, activate | Other | Other tags

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request to activate 365 I own MS Office 21

Help All of the sudden Like today all my MS word docs are frozen and it says I have to activate 365. I own MS Office 21 so what is up?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-18T20:40:21.1433333+00:00
james jensen 0 Reputation points
commented 2026-08-23T02:06:53.71+00:00
Norah-L 9,555 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Exchange account issues in Apple Mail on macOS.

Hello, Support Team I will try to explain the issue as briefly and clearly as possible. When adding a Microsoft Exchange account to Apple Mail, we are experiencing the following problems: The search function does not work properly on macOS. At the same…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-21T10:06:14.8666667+00:00
Giorgi Bebiashvili 0 Reputation points
answered 2026-08-21T12:53:32.7366667+00:00
Heimerdinger 280 Reputation points Independent Advisor
1 answer

My MS Office license dropped off.

How do I re-enter MS Office license that keeps dropping off?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-11T22:41:28.81+00:00
Pablo Echeverria 0 Reputation points
commented 2026-08-20T08:11:54.4933333+00:00
Kai-H 25,090 Reputation points Microsoft External Staff Moderator
1 answer

Paid for annual on family 365, but can't get access to word

I paid annual of $129 for the family 365, but when I go to word and logon it tells me that I paid but they can't link to my word

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-20T01:59:00.36+00:00
carlos carbajal 0 Reputation points
answered 2026-08-20T02:34:39.14+00:00
John Jefferson Doyon 83,420 Reputation points Independent Advisor
1 answer

Purchased Microsoft office license transfer

How can I transfer my purchased Microsoft office license from my old computer to my new computer which has a new email account login?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-20T01:36:00.78+00:00
Penny Paxton 0 Reputation points
answered 2026-08-20T02:18:07.21+00:00
Manoel Barros 21,560 Reputation points Independent Advisor
1 answer

product key help

I have a product key that is for a work computer. A previous employee has already redeemed it using her work email. Because she has already redeemed it, we are unable to under a new account. She is no longer employed at the company, and we are unsure of…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-19T16:11:33.0166667+00:00
Kathy H 0 Reputation points
answered 2026-08-19T16:50:53.3733333+00:00
SD - IA 177.6K Reputation points Independent Advisor
1 answer

Valid Subscription to 365, downloaded latest version - cannot active

I have a valid Microsoft 365 subscription (until 2027), I just downloaded and successfully installed the 365 suite - when I open Excel or Word they are the read only versions. I can log into my Microsoft account but cannot find the product key anywhere.…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-19T03:52:15.89+00:00
Bing Day 0 Reputation points
commented 2026-08-19T04:25:14.15+00:00
EmilyS726 257.6K Reputation points Independent Advisor
1 answer

Cannot open Office apps (Word, Excel, PowerPoint) due to account sign-in prompt

Hi Microsoft Support / Community, I am having trouble accessing my Microsoft Office applications, including Word, Excel, and PowerPoint. When I try to open these apps, I am unable to use them because the system prompts me to sign in or create/activate…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-14T13:09:54.53+00:00
seyha rith 0 Reputation points
commented 2026-08-18T20:36:19.0466667+00:00
Haytham-C 4,720 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Designer has stopped saving cropped photos

I use Microsoft Designer and it just recently stopped saving photos that I have used the crop function on. I save the cropped photo to my desk top but when I open the saved photo on my desk top it is the original version of the photo.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-18T16:05:24.8533333+00:00
Sandra Ziehr 0 Reputation points
answered 2026-08-18T16:48:54.8566667+00:00
TaoLi 106K Reputation points Independent Advisor
1 answer

ISTALLAZIONE OFFICE NON RIUSCITA

HO SOSTITUITO IL PC E NON RIESCO A RIINSTALALRE OFFICE MI DICE CHE IL KEY NON è VALIDO PER LA REGIONE

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-18T08:30:23.79+00:00
Ivo Fornaca 0 Reputation points
edited an answer 2026-08-18T13:29:56.85+00:00
Alex-L 11,015 Reputation points Microsoft External Staff Moderator
1 answer

office 2016 licence error -Excel will not open

Office 2016 license error – Excel will not open Hello Microsoft Support, I am using Microsoft Office 2016 on my Windows computer. When I open Excel, I receive this error: “Microsoft Office can't find your license for this application. A repair attempt…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-18T10:14:04.2866667+00:00
praveen rajarapu 0 Reputation points
edited an answer 2026-08-18T10:27:14.9233333+00:00
Senthil kumar 2,080 Reputation points
1 answer

Can't activate from Word (An unknown error has occurred. The error code is: 0x0)

Can't activate from Word (An unknown error has occurred. The error code is: 0x0)

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-15T14:34:27.6466667+00:00
Gregory Brock 0 Reputation points
edited an answer 2026-08-18T08:16:15.0533333+00:00
Norah-L 9,555 Reputation points Microsoft External Staff Moderator
1 answer

How to fix problem of copilot which is not working in my Microsoft 365 subcription

Microsoft 365 Personal purchased through Apple is active. Excel for Mac version 16.98 shows “Your organization has turned off automatic access” in Copilot and the Upload File option is disabled. I am using a personal Microsoft account, not a work or…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-15T19:08:48.16+00:00
rashid zafar 0 Reputation points
edited the question 2026-08-17T21:24:27.9933333+00:00
Haytham-C 4,720 Reputation points Microsoft External Staff Moderator
2 answers

I can't uninstall Microsoft office 2024

I have been trying to uninstall office 2024 but it is giving me a code 30198-25

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-17T10:29:23.9733333+00:00
Sam Porter 0 Reputation points
answered 2026-08-17T11:14:50.17+00:00
Alvise Cervellati 6,200 Reputation points Independent Advisor
2 answers

Office Home & Student 2021 product key was redeemed by another account

I need help with an Office Home & Student 2021 product key. The key came with my Lenovo laptop, but it was redeemed by another Microsoft account that I don't recognize. I have proof of purchase and screenshots showing the unauthorized redemption. I…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-16T16:33:58.16+00:00
Gurpartap singh 0 Reputation points
edited an answer 2026-08-16T17:23:26.03+00:00
Stefan Blom 349.1K Reputation points MVP Volunteer Moderator
3 answers

cannot access word in ms365

I renewed my subscription, but cannot access Word to type a document

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-15T15:05:01.85+00:00
REMY MILIEN 0 Reputation points
answered 2026-08-15T18:24:54.15+00:00
Stefan Blom 349.1K Reputation points MVP Volunteer Moderator
2 answers

microsoft office

I NEED HELP DOWN MICROSOFT OFFICE I HAVE A PROBLEMS

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-15T17:39:15.4266667+00:00
ALan Mendoza 0 Reputation points
answered 2026-08-15T17:50:38.46+00:00
Stefan Blom 349.1K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Microsoft Word stopped working on my husband's computer in our shared Microsoft 365 Family Subscription - I am admin

Microsoft Word recently stopped working on my husband's computer. It gives him an error like "Activate Microsoft 365 to create and edit" - then when he signs in as "already bought Office, sign in" - he gets an error when he attempts…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-15T12:09:42.2766667+00:00
Lisa O 20 Reputation points
commented 2026-08-15T14:17:00.1166667+00:00
DaveM121 920.1K Reputation points Independent Advisor
3 answers

Activation code after payment

I paid for and you deducted on July, 20th.2026 same for personal account, but you did not send me the activation code. I am using OS. Thank you.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-13T13:50:25.5033333+00:00
Kwame Busumbru 0 Reputation points
answered 2026-08-13T14:25:44.5866667+00:00
DaveM121 920.1K Reputation points Independent Advisor
1 answer

Having issues updating number to verify and not understanding how to navigate the authenticator

Says it's sending code to authenticator app and to my knowledge I have not set one up

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-08-13T10:41:45.7833333+00:00
Chris Cj Juan Faden 0 Reputation points
answered 2026-08-13T11:19:05.14+00:00
GsN5034 - IA 75,235 Reputation points Independent Advisor