30,562 questions with Surface-related tags

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no escribe surface pen

tengo un surface pro 7 windows 11, mi surface pen 1710 conecta al bluetoon pero no escribe que problema seria ?

Surface | Accessories | Surface Pen
asked 2026-08-23T01:18:41.5533333+00:00
1 answer

Surface Pro 13 White screen

I bought a new Surface 13 Pro laptop. I was using it for about 4 months. Suddenly one day when i booted, it showed a white screen. The display comes on an extended screen but just the laptop screen goes white. I took it to Geek Squad. They took and week…

Surface | Surface Pro | Display and screen
asked 2026-08-22T13:52:33.08+00:00
Jacob William 0 Reputation points
answered 2026-08-23T01:16:42.49+00:00
S.Sengupta 32,016 Reputation points MVP Volunteer Moderator
1 answer

Surface missing in transit during warranty service — Microsoft says no replacement “at this time”

Surface missing in transit during Microsoft warranty service — UPS investigation ongoing since August 6, Microsoft now says no replacement/warranty service I am looking for advice regarding a very confusing situation with a Microsoft Surface warranty…

Surface | Other
asked 2026-08-22T21:55:57.62+00:00
answered 2026-08-23T01:09:25.8966667+00:00
S.Sengupta 32,016 Reputation points MVP Volunteer Moderator
2 answers

My surface account is locked, I can't use face ID, My PIN does not work.

It does not give me the option to reset my PIN in the log in screen. I thought someone hacked into it. I send a request to lock my device off, and received a confirmation email. When I click on "more actions" button, trying to unlock it. A…

Surface | Surface Studio | Safety and security
asked 2026-08-11T04:11:16.31+00:00
Xiao Wen 0 Reputation points
commented 2026-08-23T00:38:02.9733333+00:00
Vikki-T 8,550 Reputation points Microsoft External Staff Moderator
2 answers

Keyboard lifting / swelling battery

I have a surface laptop model 1769. First, I couldn’t fully close the screen (there was a gap) so it wouldn’t turn off just by putting the screen down. Now the keyboard is lifting and it looks like the battery is swelling. Saw some similar posts on this…

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-25T21:59:31.2633333+00:00
Tammy Kats 0 Reputation points
commented 2026-08-22T20:45:55.21+00:00
Todd Fukushi 0 Reputation points
4 answers

Surface Laptop 7 ARM64 – KB5121003 breaks Teams and New Outlook; similar issue previously occurred with KB5094126

Hello everyone, I am looking for input from Microsoft or other administrators who may be seeing similar behavior on ARM-based Surface devices. We have a Microsoft Surface Laptop, 7th Edition with a Snapdragon/ARM64 processor assigned to our company's…

Surface | Surface Laptop | Install and update
asked 2026-08-17T17:13:51.0466667+00:00
Brian Stringfellow 11 Reputation points
commented 2026-08-22T14:12:08.8+00:00
Click 0 Reputation points
2 answers One of the answers was accepted by the question author.

How to get a 2019 Surface mouse to work with a new 2026 Surface Pro

First off, has Microsoft made it so that their old Surface mouses won't work with new Surfaces (and so you have to buy a new mouse from them)? If not.... how then do I get that old (bluetooth) mouse to pair with the new Surface Pro?

Surface | Accessories | Surface mice and keyboards
asked 2026-08-21T20:32:14.0233333+00:00
Mark Toronto 0 Reputation points
accepted 2026-08-22T13:35:43.62+00:00
Mark Toronto 0 Reputation points
2 answers

SURFACE LAPTOP 13 INCCH FINGERPRINT SENSOR SUDDENLY NOT DETECTED - ELAN CODE 45

I have a Surface Laptop 13-inch, 1st Edition with Snapdragon. The fingerprint reader built into the power button was previously working normally, but it suddenly stopped working. Windows Hello now says: “We couldn’t find a fingerprint scanner compatible…

Surface | Surface Laptop | Performance and maintenance
asked 2026-08-21T15:13:52.5366667+00:00
laine lim 0 Reputation points
answered 2026-08-22T00:13:09.3333333+00:00
S.Sengupta 32,016 Reputation points MVP Volunteer Moderator
1 answer

Surface_Laptop_Go_3_2013 won't update to 11 Pro

Despite reading all the related articles, my laptop will not update to 11 Pro. Activation state is Active. The 'Change Product Key' button does nothing. Upgrade in the MS Store and select I have my own key, just sends me back to the Activation page. …

Surface | Surface Laptop | Install and update
asked 2026-08-17T19:08:46.52+00:00
Leo Jones 0 Reputation points
commented 2026-08-22T00:10:59.34+00:00
Clary-N 15,070 Reputation points Microsoft External Staff Moderator
4 answers

how to fix your camera?

My camera randomly stopped working and heres the error code I need soulution

Surface | Surface Book | Performance and maintenance
asked 2026-08-21T11:23:17.78+00:00
KAUR Hargun 0 Reputation points
answered 2026-08-21T14:18:48.69+00:00
DaveM121 (2) 15,735 Reputation points Volunteer Moderator
3 answers

Surface Slim Pen 2 not charging

So I just had to buy a new Surface pro 11th edition due to my previous surface pro 9 being stuck in a frozen boot loop after a routine update. That already made me extremely frustrated but now my surface slim pen isn’t charging in its keyboard dock. I’ve…

Surface | Accessories | Surface Pen
asked 2026-08-20T20:57:49.0866667+00:00
Ben Weyer 0 Reputation points
answered 2026-08-21T13:37:03.51+00:00
S.Sengupta 32,016 Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

Missing USB dongle - Can microsoft program a new one for me?

Hi, I have a Microsoft 800 series wireless keyboard and 1000 series wireless mouse. Their details are: Keyboard: Series 800, Model 1455 P/N: [Moderator note: PII removed] S/N: [Moderator note: PII removed] PID: [Moderator note: PII…

Surface | Accessories | Surface mice and keyboards
asked 2026-08-17T17:57:10.6533333+00:00
Jim Goebel 20 Reputation points
commented 2026-08-21T13:30:42.4933333+00:00
Lychee-Ng 27,100 Reputation points Microsoft External Staff Moderator
2 answers

After the (forced) update, my laptop shuts down when closing the lid or timing out even though the battery settings are set to sleep

I have searched a ton of articles and have made sure that the settings are set to sleep, I've turned off fast start/restart, and my computer continues to shut down. I uninstalled the updates and that allowed my computer to sleep when timing out/closing…

Surface | Surface Laptop | Power and battery
asked 2026-08-19T14:27:33.7733333+00:00
Debbie T 0 Reputation points
commented 2026-08-21T07:29:26.3566667+00:00
Hendrix-V 17,965 Reputation points Microsoft External Staff Moderator
2 answers

Personal Microsoft Surface Pro Locked - Required Administrator Restricted Sign-in

I temporarily locked my Surface Laptop Go 3, not a work- or school-managed computer. When we tried to sign in with the correct PIN, Windows displayed: ‘An administrator has restricted sign-in. To sign in, make sure your device is connected to the…

Surface | Surface Laptop | Safety and security
asked 2026-08-19T16:44:47.0333333+00:00
Krys 0 Reputation points
commented 2026-08-21T07:28:37.9266667+00:00
Hendrix-V 17,965 Reputation points Microsoft External Staff Moderator
2 answers

Video quality isn't consistent on Google Meets

Purchased my Surface Pro 12 1st gen in December 2025. During Google Meet client calls my video repeatedly freezes while the audio continues. Doesn't happen with Zoom. I'm required to use virtual stock-image background and/or blur. turning the camera…

Surface | Surface Pro | Sound and camera
asked 2026-08-12T22:47:14.2766667+00:00
Paige Haynes 0 Reputation points
commented 2026-08-21T05:15:55.67+00:00
Akhil 15 Reputation points
1 answer

Horrible customer service

I placed an order for a Surface Pro that should have arrived yesterday, but it still shows as pending. The phone number is AI and keeps asking for the serial # for an item I have not received. There is also no way to get in touch with a human. Ridiculous…

Surface | Other
asked 2026-08-20T15:40:24.07+00:00
khalid akbari 0 Reputation points
answered 2026-08-21T02:54:05.3866667+00:00
S.Sengupta 32,016 Reputation points MVP Volunteer Moderator
1 answer

Repair Surface 5 Pro Model 1796 i7 Battery

I have already used the Microsoft Surface Diagnostic Tool and followed the recommended troubleshooting steps. I then selected “Get Help” through the Surface app, but I have not been able to connect with a real Microsoft support representative who can…

Surface | Surface Pro | Power and battery
asked 2026-08-20T21:35:43.1366667+00:00
Shandy Singh 0 Reputation points
answered 2026-08-21T02:45:18.25+00:00
S.Sengupta 32,016 Reputation points MVP Volunteer Moderator
1 answer

Taking over my late husband's computer.

I need to use this computer which belonged to my late husband, but Microsoft won't let me change the user.

Surface | Surface Book | Install and update
asked 2026-08-20T15:38:33.5466667+00:00
John Huband 0 Reputation points
answered 2026-08-21T02:14:32.8866667+00:00
Emma1-N 10,755 Reputation points Microsoft External Staff Moderator
1 answer

power cord missing after repair

I bought a Surface Studio, but the screen was flickering, so I sent it to be repaired. When it was sent back to me, the power cord was missing, and I can't get a hold of anyone to help. I have tried to e mail the support team but no answer. O

Surface | Surface Studio | Power and battery
asked 2026-07-04T22:07:26.3033333+00:00
Salimah Cumber 5 Reputation points
commented 2026-08-20T18:53:18.73+00:00
Megan Przywara 0 Reputation points
2 answers

Surface Pro 9 keyboard not working

I have got Surface Pro 9. My detachable is not getting recognized. Iam not able to use the keyboard at all

Surface | Surface Pro | Performance and maintenance
asked 2026-08-19T03:52:11.4066667+00:00
Ravishankar 0 Reputation points
commented 2026-08-20T13:42:21.06+00:00
Vikki-T 8,550 Reputation points Microsoft External Staff Moderator