no escribe surface pen
tengo un surface pro 7 windows 11, mi surface pen 1710 conecta al bluetoon pero no escribe que problema seria ?
Surface | Accessories | Surface Pen
Surface Pro 13 White screen
I bought a new Surface 13 Pro laptop. I was using it for about 4 months. Suddenly one day when i booted, it showed a white screen. The display comes on an extended screen but just the laptop screen goes white. I took it to Geek Squad. They took and week…
Surface | Surface Pro | Display and screen
Surface missing in transit during warranty service — Microsoft says no replacement “at this time”
Surface missing in transit during Microsoft warranty service — UPS investigation ongoing since August 6, Microsoft now says no replacement/warranty service I am looking for advice regarding a very confusing situation with a Microsoft Surface warranty…
Surface | Other
My surface account is locked, I can't use face ID, My PIN does not work.
It does not give me the option to reset my PIN in the log in screen. I thought someone hacked into it. I send a request to lock my device off, and received a confirmation email. When I click on "more actions" button, trying to unlock it. A…
Surface | Surface Studio | Safety and security
Keyboard lifting / swelling battery
I have a surface laptop model 1769. First, I couldn’t fully close the screen (there was a gap) so it wouldn’t turn off just by putting the screen down. Now the keyboard is lifting and it looks like the battery is swelling. Saw some similar posts on this…
Surface | Surface Laptop | Performance and maintenance
Surface Laptop 7 ARM64 – KB5121003 breaks Teams and New Outlook; similar issue previously occurred with KB5094126
Hello everyone, I am looking for input from Microsoft or other administrators who may be seeing similar behavior on ARM-based Surface devices. We have a Microsoft Surface Laptop, 7th Edition with a Snapdragon/ARM64 processor assigned to our company's…
Surface | Surface Laptop | Install and update
How to get a 2019 Surface mouse to work with a new 2026 Surface Pro
First off, has Microsoft made it so that their old Surface mouses won't work with new Surfaces (and so you have to buy a new mouse from them)? If not.... how then do I get that old (bluetooth) mouse to pair with the new Surface Pro?
Surface | Accessories | Surface mice and keyboards
SURFACE LAPTOP 13 INCCH FINGERPRINT SENSOR SUDDENLY NOT DETECTED - ELAN CODE 45
I have a Surface Laptop 13-inch, 1st Edition with Snapdragon. The fingerprint reader built into the power button was previously working normally, but it suddenly stopped working. Windows Hello now says: “We couldn’t find a fingerprint scanner compatible…
Surface | Surface Laptop | Performance and maintenance
Surface_Laptop_Go_3_2013 won't update to 11 Pro
Despite reading all the related articles, my laptop will not update to 11 Pro. Activation state is Active. The 'Change Product Key' button does nothing. Upgrade in the MS Store and select I have my own key, just sends me back to the Activation page. …
Surface | Surface Laptop | Install and update
how to fix your camera?
My camera randomly stopped working and heres the error code I need soulution
Surface | Surface Book | Performance and maintenance
Surface Slim Pen 2 not charging
So I just had to buy a new Surface pro 11th edition due to my previous surface pro 9 being stuck in a frozen boot loop after a routine update. That already made me extremely frustrated but now my surface slim pen isn’t charging in its keyboard dock. I’ve…
Surface | Accessories | Surface Pen
Missing USB dongle - Can microsoft program a new one for me?
Hi, I have a Microsoft 800 series wireless keyboard and 1000 series wireless mouse. Their details are: Keyboard: Series 800, Model 1455 P/N: [Moderator note: PII removed] S/N: [Moderator note: PII removed] PID: [Moderator note: PII…
Surface | Accessories | Surface mice and keyboards
After the (forced) update, my laptop shuts down when closing the lid or timing out even though the battery settings are set to sleep
I have searched a ton of articles and have made sure that the settings are set to sleep, I've turned off fast start/restart, and my computer continues to shut down. I uninstalled the updates and that allowed my computer to sleep when timing out/closing…
Surface | Surface Laptop | Power and battery
Personal Microsoft Surface Pro Locked - Required Administrator Restricted Sign-in
I temporarily locked my Surface Laptop Go 3, not a work- or school-managed computer. When we tried to sign in with the correct PIN, Windows displayed: ‘An administrator has restricted sign-in. To sign in, make sure your device is connected to the…
Surface | Surface Laptop | Safety and security
Video quality isn't consistent on Google Meets
Purchased my Surface Pro 12 1st gen in December 2025. During Google Meet client calls my video repeatedly freezes while the audio continues. Doesn't happen with Zoom. I'm required to use virtual stock-image background and/or blur. turning the camera…
Surface | Surface Pro | Sound and camera
Horrible customer service
I placed an order for a Surface Pro that should have arrived yesterday, but it still shows as pending. The phone number is AI and keeps asking for the serial # for an item I have not received. There is also no way to get in touch with a human. Ridiculous…
Surface | Other
Repair Surface 5 Pro Model 1796 i7 Battery
I have already used the Microsoft Surface Diagnostic Tool and followed the recommended troubleshooting steps. I then selected “Get Help” through the Surface app, but I have not been able to connect with a real Microsoft support representative who can…
Surface | Surface Pro | Power and battery
Taking over my late husband's computer.
I need to use this computer which belonged to my late husband, but Microsoft won't let me change the user.
Surface | Surface Book | Install and update
power cord missing after repair
I bought a Surface Studio, but the screen was flickering, so I sent it to be repaired. When it was sent back to me, the power cord was missing, and I can't get a hold of anyone to help. I have tried to e mail the support team but no answer. O
Surface | Surface Studio | Power and battery
Surface Pro 9 keyboard not working
I have got Surface Pro 9. My detachable is not getting recognized. Iam not able to use the keyboard at all