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Can't open a new word document

I installed Office in 2019. I had been using Word ever since. Suddenly and without warning I am now not able to open a new word document. Why? And how do I fix it?

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-08-21T22:17:07.4833333+00:00
Jim Hynes 0 Reputation points
recommended 2026-08-22T15:11:26.3333333+00:00
Stefan Blom 349.1K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Problem with phone number

Hello Microsoft Rewards Support Team, I am writing to request assistance with my Microsoft Rewards account ([Moderator's note: PII removed]@outlook.com.vn). I am currently participating in Microsoft Rewards and accumulating points. However, I am facing a…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,149 questions
asked 2026-08-15T10:16:16.0733333+00:00
Đồng Văn Thái 20 Reputation points
commented 2026-08-22T15:04:08.68+00:00
Haytham-C 4,720 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Unable to receieve support email from Discord.com

I've recently been backdoored, and my account for Discord has been stolen. The hacker has taken steps to ensure that I do not receive emails from Discord support, such as blocking the emails and making a rule stopping their emails from going to my inbox.…

Outlook | Web | Outlook.com | Email
asked 2026-05-24T19:45:31.76+00:00
Tsoot 20 Reputation points
commented 2026-08-22T14:21:22.7533333+00:00
kallum 0 Reputation points
2 answers One of the answers was accepted by the question author.

My Game Pass is Not Showing in my Microsoft account and I didn't Receive Game pass Email.

Hi Team, I bought my laptop in October 2024 with a bundle that included lifetime Microsoft Office 2021 and a 3‑month Xbox Game Pass. I successfully activated Office 2021, but I was not able to claim the Game Pass. Now, when I try to redeem it, the Game…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-22T14:01:17.7333333+00:00
noorul javid s 0 Reputation points
answered 2026-08-22T14:15:09.0533333+00:00
noorul javid s 0 Reputation points
5 answers One of the answers was accepted by the question author.

Where has the M365 Scanner gone again? August 2026.

August 2026 the new M365 Andriod app has removed most of the creative functions. Including the Scanner App. I use the scanner app as a core function of my business on site doing surveys, take photo's of the house and save all into one document to…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-08-20T06:46:25.1266667+00:00
Kevin Duncan 20 Reputation points
answered 2026-08-22T13:45:45.2133333+00:00
Kevin Duncan 20 Reputation points
5 answers One of the answers was accepted by the question author.

Windows Update breaks WPF TrueType font subsetting (Calibri.ttf format specification error) KB5120708

When printing in .NET Framework 4.8 application WPF, it seems to have broken the XPS printing. See stack trace below. If I uninstall the KB5120708 update, it works again. It has broken our printing functionality on our business application. Can any one…

Developer technologies | Windows Presentation Foundation
asked 2026-08-13T13:40:20.81+00:00
ISIMobile 91 Reputation points
commented 2026-08-22T13:43:32.9733333+00:00
Dhinu AM 0 Reputation points
2 answers One of the answers was accepted by the question author.

How to get a 2019 Surface mouse to work with a new 2026 Surface Pro

First off, has Microsoft made it so that their old Surface mouses won't work with new Surfaces (and so you have to buy a new mouse from them)? If not.... how then do I get that old (bluetooth) mouse to pair with the new Surface Pro?

Surface | Accessories | Surface mice and keyboards
asked 2026-08-21T20:32:14.0233333+00:00
Mark Toronto 0 Reputation points
accepted 2026-08-22T13:35:43.62+00:00
Mark Toronto 0 Reputation points
1 answer One of the answers was accepted by the question author.

Need help with crash dump

I was trying to redownload a game that ran perfectly fine some years ago but now would close out upon launch. I have already tried reinstalling, verify game files, deleting saves, checked drivers, etc. I did reinstall windows recently too. I need help…

Windows for home | Windows 11 | Gaming
asked 2026-08-22T09:21:36.25+00:00
IcyDragoness 0 Reputation points
accepted 2026-08-22T12:41:45.4666667+00:00
IcyDragoness 0 Reputation points
1 answer One of the answers was accepted by the question author.

Artifact Signing identity validation stuck on email verification – no resend option / third validation attempt

Hello, I am currently trying to complete the organization identity validation for Azure Artifact Signing, but the process is stuck at the email verification stage. The identity validation has already gone through manual review. Microsoft requested…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,158 questions
asked 2026-08-14T21:56:23.75+00:00
Maik 20 Reputation points
commented 2026-08-22T12:33:36.0366667+00:00
Maik 20 Reputation points
3 answers One of the answers was accepted by the question author.

what am I paying for?

Please can you tell me what I am actually paying for each month? I was advised when I purchased this desktop from curry's that I had free Microsoft 365 already built in, I know it's a small amount I am paying for but am unsure what it actually is…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-21T15:05:18.12+00:00
Mark Scott - Tech 20 Reputation points
accepted 2026-08-22T12:27:14.62+00:00
Mark Scott - Tech 20 Reputation points
2 answers One of the answers was accepted by the question author.

Windows Home Server network share incompatability

On an HP Compaq 6530b, I have an install of Windows Home Server, the original release from 2007. On an HP Compaq 6735s, with Windows XP SP3 installed, I can access the home server and the network share. Back to my main PC, on Windows 11, I can access the…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-08-20T02:01:49.9933333+00:00
Eli Calkins 40 Reputation points
commented 2026-08-22T12:25:30.01+00:00
Carl-L 20,460 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Minecraft Java multiplayer is disabled — teen account not in a family group

I am <PII removed> and use Minecraft Java Edition on Windows PC. Minecraft says: “Multiplayer is disabled. Please check your Microsoft account settings.” My Microsoft Family has no other members and there is no organizer. On Xbox privacy settings,…

Windows for home | Other | Gaming
asked 2026-08-21T02:01:37.0933333+00:00
Vovenskiy 20 Reputation points
commented 2026-08-22T12:19:49.4833333+00:00
Carl-L 20,460 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Problem z weryfikacja Xbox Dev mode

Problem z weryfikacją tożsamości – Xbox Dev Mode Dzień dobry, chciałbym korzystać z Xbox Dev Mode, jednak podczas procesu rejestracji/aktywacji pojawia się problem z weryfikacją mojej tożsamości. Nie posiadam obecnie dowodu osobistego ani paszportu.…

Community Center | Not monitored
asked 2026-08-22T10:30:34.4066667+00:00
Patryk Skarbek 0 Reputation points
accepted 2026-08-22T12:02:24.6166667+00:00
Patryk Skarbek 0 Reputation points
10 answers One of the answers was accepted by the question author.

how to get sound on my windows 11

I can not get sound on my computer for windows 11. It should be simple enough. Microsoft Surface Pro 10.

Windows for home | Windows 11 | Settings
asked 2025-11-30T16:39:11.7766667+00:00
Frank Malisani 120 Reputation points
answered 2026-08-22T11:18:44.9766667+00:00
Md sanju Khan 0 Reputation points
2 answers One of the answers was accepted by the question author.

Incorrect Workplace Discount Program association with the wrong Microsoft account

Short text Eligible for the Workplace Discount Program with [Moderator note: Personally Identifiable Information removed]  Corporate email linked to the wrong Microsoft account. Please verify, remove the incorrect association, and link it…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-06T15:27:30.29+00:00
Alexandre Lepart 20 Reputation points
commented 2026-08-22T11:08:01.82+00:00
Julian 0 Reputation points
1 answer One of the answers was accepted by the question author.

Device tags no longer displayed in Azure IoT Hub Devices view (portal)

We're seeing an issue in the Azure portal where device tags are no longer displayed in the Tags column of the IoT Hub > Devices table. A few observations: The issue occurs across multiple IoT Hubs. Device tags are still present and returned…

Azure IoT Hub
Azure IoT Hub

An Azure service that enables bidirectional communication between internet of things (IoT) devices and applications.

1,344 questions
asked 2026-08-04T14:49:06.65+00:00
Iain White 176 Reputation points
accepted 2026-08-22T11:01:44.8666667+00:00
Iain White 176 Reputation points
2 answers One of the answers was accepted by the question author.

Paint 11.2605.71.0 – corrupted/duplicated image when copying a selection to clipboard

I encountered a strange clipboard issue with Microsoft Paint 11.2605.71.0 on Windows 11. My normal workflow is: Take a full-screen screenshot. Paste it into Paint. Select a rectangular part of the image. Copy the selection (Ctrl+C). Paste it into…

Windows for home | Other | Apps
asked 2026-08-22T05:46:24.52+00:00
sadek darko 0 Reputation points
accepted 2026-08-22T10:51:54.74+00:00
sadek darko 0 Reputation points
2 answers One of the answers was accepted by the question author.

How can I download attachments from Multiple mails at the same time?

I've done a filtering of mails and want to download the attached files to a folder. How? There is no "save as" og Save attached files" when I right-click the list of mails. Thanks.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-02-20T14:10:23.4833333+00:00
Jakob Lyngbye 20 Reputation points
commented 2026-08-22T10:39:15.6333333+00:00
Hornblower409 13,020 Reputation points
2 answers

IP communication to Azure SQL server suddenly 10 times slower than usual.

IP communication from our office (data centre) to Azure SQL server suddenly 10 times slower than usual. psping usually take 10 msec or less but now 70 - 100msec resulting some apps very slow. I can send you psping / tracert results over email. Regards,

Azure SQL Database
asked 2026-08-03T15:06:18.37+00:00
Takahiro Yoshida 0 Reputation points
commented 2026-08-22T10:32:52.3166667+00:00
Takahiro Yoshida 0 Reputation points
1 answer One of the answers was accepted by the question author.

MLSA PROGRESS COUNTING PROCESS

I shared the plan with all my classmates , many of them have completed the plan , i created but still it shows only one contributor [ME] and net new modules completed=1, why? is it some sort of cache or i'm wrong about the progress counting system?

Community Center | Not monitored
asked 2026-08-15T07:03:07.3266667+00:00
Imtiaz Sarkar 20 Reputation points
accepted 2026-08-22T10:01:38.1466667+00:00
Imtiaz Sarkar 20 Reputation points