2,474 questions with Microsoft Advertising-related tags

Sort by: Updated
0 answers

Microsoft suspended ad delivery and access to all accounts due to egregious policy violations - How to find the Rootcause

Microsoft suspended ad delivery and access to all accounts due to egregious policy violations - How to find the Rootcause. If I find the rootcause I can correct it & submit for an appeal. I have scheduled an Campaign for run, Offer is Pest Control.…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-08-22T07:44:13.3166667+00:00
Rajesh s 0 Reputation points
1 answer

First Strike for "Government services" policy issued 2 days after suspension was reviewed and removed — requesting human policy re-review

Hello Microsoft Advertising team, I'm requesting help with a policy determination that appears inconsistent with a review your team completed two days earlier. Timeline: On July 6, 2026, the suspension on our manager account was reviewed and removed by…

Microsoft Advertising | Manage ads | Editorial policy guidance
asked 2026-07-29T10:22:51.41+00:00
Apliko Consulting 0 Reputation points
commented 2026-08-21T23:02:50.2666667+00:00
John Koh 0 Reputation points
1 answer

how to export performance data from Microsoft ads scripts to Google sheets?

I cannot export performance data from Microsoft ads scripts to Google sheets? is this correct?

Microsoft Advertising | Bulk edits | Use Google imports
asked 2026-08-17T03:06:55.67+00:00
Aaron Hackett 0 Reputation points
commented 2026-08-20T18:19:46.9633333+00:00
soban khan 0 Reputation points
1 answer

Advertiser account suspended before billing or ads were active. We bought the domain in 2023

I'm looking for guidance on an advertiser account that was suspended within hours of creation. Timeline: New AI Docs advertiser account created. Three draft campaigns created. No business information entered. No payment method added. No ads…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-27T19:56:32.4233333+00:00
Hugh W 0 Reputation points
answered 2026-08-19T12:56:46.54+00:00
Abinesh Magudeeswaran 90 Reputation points Student Ambassador
0 answers

Poor Microsoft Ads Support

Dear Microsoft Ads Team, When a new or small business signs up with an advertising platform, whether it is Microsoft Ads or Google Ads, one of the first things they notice is the promotional voucher being advertised to encourage new advertisers to…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

437 questions
asked 2026-08-16T10:44:37.5033333+00:00
rameez aslam 0 Reputation points
commented 2026-08-17T08:00:49.3466667+00:00
MS Advertising - Dagmara 640 Reputation points Microsoft External Staff Moderator
1 answer

Bing Places listing stuck in "Pending publish" for 3+ weeks, no response from placesfeedback

Hello, My business listing has been stuck in "Pending publish" status for over 3 weeks, well past the stated 7-12 day ETA. The listing is fully verified and synced with Google Business Profile. I contacted placesfeedback@microsoft.com on August…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-08-16T16:37:36.5366667+00:00
Bedis 0 Reputation points
answered 2026-08-17T07:18:39.4466667+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

Solicitud de revisión de gasto por error en importación automática de campañas

Hola equipo de Microsoft Advertising: Nos ponemos en contacto para solicitar su ayuda con una situación que tuvimos recientemente en nuestra cuenta de Microsoft Ads. Al importar campañas desde Google Ads, por un error de configuración quedó habilitada la…

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-08-13T16:40:23.05+00:00
Agueda Sivori 0 Reputation points
answered 2026-08-13T17:38:51.78+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Clarity Recording Fewer Sessions Than Google Ads Clicks for the Same Date Range

Issue Summary We are observing a recurring discrepancy between Google Ads click counts and Microsoft Clarity session recordings on our website. Google Ads reports significantly more ad clicks than the number of sessions/recordings captured in Microsoft…

Microsoft Advertising | Reports | Reporting
asked 2026-08-13T09:27:02.1966667+00:00
Venkatesh Rajagopal 10 Reputation points
edited the question 2026-08-13T10:56:13.04+00:00
MS Advertising - Dagmara 640 Reputation points Microsoft External Staff Moderator
1 answer

Request for Microsoft Intervention Regarding Frozen Advertising Account Balance Due to Agency Issue

We are a Microsoft Advertising customer using Bing Ads in China through an authorized local agency. Recently, due to issues with this agency, all advertising accounts funded through this agency have been suspended. The problem is that the remaining…

Microsoft Advertising | Accounts, profiles, and login | Agency account management
asked 2026-08-07T10:55:20.6933333+00:00
Sylvia 10 Reputation points
edited a comment 2026-08-13T08:55:28.7033333+00:00
清研电子 0 Reputation points
3 answers

Unable to request verification PIN – listing published but verification blocked

Hello Bing Places Support, I need your help with my Bing Places business listing. I have already received an email stating that my business is live on Bing. In the Bing Places dashboard, I also see the message: "Your business listing has been…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-07-08T07:34:11.05+00:00
Olaf Mischke 0 Reputation points
commented 2026-08-12T17:43:59.0933333+00:00
Olaf Mischke 0 Reputation points
0 answers

Suspended Advertising Account – Request for Additional Manual Review

My Microsoft Advertising account was suspended, and my previous appeal was unsuccessful. I am requesting another manual review because I believe the suspension may have been made in error. My advertising campaign is for a legitimate travel guidance…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-08-09T12:48:25.9066667+00:00
Sharath Kumar K 5 Reputation points
commented 2026-08-11T07:07:23.8933333+00:00
Sharath Kumar K 5 Reputation points
2 answers

Conversion Tracking

Hi everyone, I'm experiencing an unusual issue with one of my Microsoft Display campaigns and wanted to see if anyone has come across something similar. Over the past 3–4 days, I've seen a sudden spike in conversions. The campaign has recorded around 20…

Microsoft Advertising | Reports | Conversion tracking
asked 2026-08-07T12:47:22.65+00:00
Hardial Singh 5 Reputation points
answered 2026-08-07T15:11:38.3233333+00:00
MS Advertising - Dagmara 640 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft Ads suspends account for a legitimate business

I had a terrible experience with Microsoft Ads. I started an identity verification process, which was supposed to take a few days. They did not complete the review at all. When I pressed import campaign from Google Ads (Google is great btw), my account…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-08-06T21:57:10.1133333+00:00
Julia Pavlov 5 Reputation points
1 answer

Business verification pending. Never received a postcard, what now?

Hello! I tried to list my business on Bing. I don't even remember how long ago I started the process! I don't think I ever got the postcard. We have had a lot of issued with mail delivery in our building, and I'm not sure it allowed me to put a box…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-08-04T22:32:21.76+00:00
tracey b 0 Reputation points
commented 2026-08-06T21:04:45.72+00:00
tracey b 0 Reputation points
1 answer

Kan de vermelding van Bing Places niet verifiëren vanwege foutief adres

Mijn bedrijf is automatisch geïmporteerd in Bing Places. Ik krijg de melding dat het fysieke adres onvolledig is, maar ik kan het adres niet aanpassen omdat verificatie verplicht is. De beschikbare verificatiemethoden werken niet. Kan mijn…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-08-01T13:11:43.2266667+00:00
Rob Bemmelen 0 Reputation points
commented 2026-08-06T10:35:42.19+00:00
saleha mubeen 10 Reputation points
2 answers

Discrepancy between UET Tag and Conversion Goals

We are seeing a data discrepancy where the UET Tag raw export shows 5 conversion events, but the Microsoft Ads dashboard only attributes 2 conversions to our campaigns. Do you have experience with this issue, and could you advise on how to resolve it?

Microsoft Advertising | Reports | Conversion tracking
asked 2026-08-05T15:03:22.3866667+00:00
Tran, Lien 0 Reputation points
answered 2026-08-05T16:51:12.2366667+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Ads charged us for 150 clicks, only 4 reached our website

We recently decided to give Microsoft Ads another try after avoiding the platform for quite some time. We’ve had previous experiences where things didn’t feel particularly well controlled, but we wanted to give it a fair chance. Unfortunately, this…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

437 questions
asked 2026-08-05T01:00:36.5733333+00:00
SteveSan 0 Reputation points
answered 2026-08-05T09:37:06.0166667+00:00
MS Advertising - Dagmara 640 Reputation points Microsoft External Staff Moderator
1 answer

I am not able to access the Campaign spend data from the bing api.

Getting this response: Endpoint:https://clientcenter.api.bingads.microsoft.com/CustomerManagement/v13/User/Query { "Errors": [ { "Code": 105, "Message": "Authentication failed.…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

537 questions
asked 2025-09-09T07:00:48.02+00:00
Gaurav Phandan 0 Reputation points
commented 2026-08-05T07:20:55.5666667+00:00
Faraz Khan 0 Reputation points
1 answer

How to fix sponsored ads on my channel to show

Why do my pre-roll ads, mid-roll ads, post-roll ads do not show any sponsor ads on my laptop? Although they do show up on my smartphones.

Microsoft Advertising | Manage ads | Ad targeting and exclusions
asked 2026-08-04T14:22:58.0833333+00:00
Leslie Pereira 0 Reputation points
edited the question 2026-08-04T23:21:35.57+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Error Connecting Bing Ads Data to Azure After Admin Consent

Hi Team, We registered an application in Azure and configured it as outlined in the Microsoft documentation. However, even after granting admin consent (both via the browser URL and within the app), the error persists. When the admin attempts to provide…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

537 questions
asked 2026-08-04T08:43:20.53+00:00
Mayur Patil 55 Reputation points
accepted 2026-08-04T12:10:31.83+00:00
Mayur Patil 55 Reputation points